Ratings based on 711 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great value.
Posted Feb. 25, 2024 on HotelsFriendly staff, clean rooms, very comfortable beds.
Comment from Hotel Management
Feb. 25, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear William,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Terrell. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, clean rooms and comfortable beds. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
by A traveller
Dog Friendly
Posted Feb. 20, 2024 on HotelsI look for places that are dog friendly. I have a 40 lb rescue that travels with me. Red Roof Inns are now among my favorite as they are no frills, clean, dog friendly places. This one was just that. And...not far from Buc-ees! We like to call them "Red WOOF Inns".
Comment from Hotel Management
Feb. 21, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Debra, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Terrell. I am glad to read that you were pleased with our pet-stay-free policy and the cleanliness of our property, prompting your 10/10 score. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comfort of home and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Tammy, We at the RED ROOF INN TERRELL are thrilled to have earned your perfect scoring of 10/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
by A traveller
Never again
Posted Feb. 5, 2024 on HotelsArrived on Friday night, guy at counter was very pleasant. Got to room, the TV stand was chewed on and had something (ice cream?) dripped down the front and side. Paint missing on wall, floor so sticky my shoe came off. I was too tired so went to bed, bed ok, pillows awful. In the morning called desk and asked if someone could mop the floor during the day because it was so sticky. They said sure, housekeeping would be in at 10:30. Came back Saturday night and floor was still sticky in the same spots. Called desk and explained I had asked for floor to be mopped. He said they did. I said well it's still as sticky with the same spots as the day before. I asked if they had any cleaning wipes so I could clean it myself. He said the wipes were in an office he either couldn't or wouldn't access. So I went to get a washcloth from the bathroom to clean it myself. The washcloth had black marks on it hanging on the rack. I wet it and went over the floor in the stickies of spots (pics attached). I went to the desk to show them the floor had in fact not been cleaned (or they had the most inept cleaning staff ever). He told me it was 9:13 at night and what was he supposed to do about it. He told me I could talk to the desk staff in the morning if I wanted to. The a/c & Heat unit clicked on and off all night eve when turned to the off position, finally had to unplug it and it still vibrated for a while. At 2:50am on Sunday night a truck pulled up out back and ran equipment for an hour.AWFUL
Comment from Hotel Management
Feb. 6, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Rhonda,Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN TERRELL. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the floor was sticky, housekeeping was reluctant in coming to clean it up and the A\C and heat unit was faulty. However, the front desk staff was pleasant. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business.Thank you again for your review.Sincerely,Red Roof Management
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Tammy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TERRELL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 3, 2024 by Carla RediResponse Specialist , Hotel Management
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Terrell and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Dec. 19, 2023 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Chevanese RediResponse Specialist, Hotel Management
Thank you for your positive rating, Paula, following your stay at the Red Roof Inn Terrell. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A traveller
Posted Dec. 9, 2023 on Hotels
Comment from Hotel Management
Dec. 10, 2023 by Oniel Rediresponse Specialist, Hotel Management
Hi Tammy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Terrell. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another good experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Oswanny, We at the RED ROOF INN TERRELL are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
by A traveller
Posted Nov. 27, 2023 on Expedia
I always stay at this Red Roof when I'm in Terrell.
Comment from Hotel Management
Nov. 28, 2023 by Xao Red Roof Management RediResponse Specialist, Hotel Management
Thank you for sharing your 5/5 rating with us, Chandly. Our staff at the Red Roof Inn Terrell was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear more about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist
