Ratings based on 878 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 13, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Kenneth, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
by A traveller
Posted Mar. 10, 2024 on Hotels
Front desk staff was not friendly and had no personality considering they’re in the hospitality industry. They refused to supply linens for the pull out bed on the couch in our room. The people upstairs had zero hotel courtesy as they were running around, jumping and moving furniture ALL hours of the night for both nights of our stay. Front desk did nothing about it and argued that they weren’t the same people both nights (even if it wasn’t, they were still extremely loud) and acted as if us complaining about the noise at 11pm was an inconvenience. The fire alarms went off in every room at 7:50am Sunday morning, that was a nice surprise to say the least after listening to the jump rope and furniture moving contests above us all night. Very disappointing to have spent over $500 to stay here. We had to ask for soap for the bathroom upon arrival. Beds were not very comfortable and pillows were very small. It is conveniently located right next to Winstar which was the reason for our stay. It served its purpose, but it was not a pleasant stay.
Comment from Hotel Management
Mar. 13, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Valued Customer, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
by A traveller
Posted Mar. 10, 2024 on Expedia
I really liked how close it was to winstar
Comment from Hotel Management
Mar. 16, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Bianca, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.
by A traveller
Posted Mar. 9, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Sandy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
by A traveller
Posted Mar. 9, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Tracy, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
by A traveller
Posted Mar. 9, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Cathleen, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
by A traveller
Posted Mar. 9, 2024 on Expedia
Comment from Hotel Management
Apr. 1, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Carole, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Susanna, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
by A traveller
Posted Mar. 7, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Denise, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
by A traveller
Posted Mar. 6, 2024 on Expedia
I got in the shower and there was no soap. This was a big issue for me. I was in a hurry and no soap. When I left, I told the front desk, and she said the soap dispenser wasn’t working yet, and the person who checked me in was supposed to give me a bar of soap. This was my big frustration of the trip. Hot shower, no soap.
Comment from Hotel Management
Mar. 16, 2024 by MP - Guest Relations Manager , Hotel Management
Hello Whitney, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
