Ratings based on 437 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Very disappointed and hotel is overpriced
Posted Jan. 5, 2024 on HotelsWe arrived at 16:25 after travelling 8 hrs and went to check in which was ok. The young receptionist was brilliant. We then asked if they could book the restaurant for 19:30 to be told they were fully booked and could not fit us in. After much discussion they finally called the restaurant and we were told by the now rude and unhelpful older member of staff that we could go at 21:45. Again much discussion as to how we weren’t told that we needed to book in advance they told us they were short staffed hence no table. I said that it’s not realistic to expect us to wait till then to eat and could they recommend at restaurant nearby. Again no proactivity and after 3 further visits to reception there was no progress on finding us somewhere to eat and I was given a leaflet to try myself and find a restaurant. Meanwhile I spent another 2 visits trying to find out why the central heating didn’t work to be told that they controlled the heating from reception and they promised to put the heating on. Guess what it never came on at all during our stay and despite calling reception on multiple occasions no one answered the phone in the evening
We will never stay there again
by A traveller
French Chetau
Posted Dec. 10, 2023 on HotelsNice place to stay, room cramped less than 30cm between bed sides and wall, radiator control sticks out. Staff friendly. Pool nice.
by A traveller
Delusions of grandeur.
Posted Oct. 27, 2023 on HotelsThe hotel itself seemed fine with clean comfortable rooms.
The restaurant however is very dissapointing with a complete lack of personable service. Very slow response times with us waiting 30 minutes to even order a drink. They seemed so consumed with trying to demonstrate that they belong within the ranks of fine dining establishments that they completely neglect the basic needs of the customer.
The menu is also disappointing with poorly constructed dishes lacking identity all of which were poorly executed.
The only thing worth considering is the cheese board, but how hard can that be...
The main issue though is the 'snooty' approach to service and lack of genuine attempt to make the customer feel welcome and looked after.. the basics.
Very disappointing indeed.
Clearly a restaurant that needs to go back to basics and realign its efforts towards a simple menu which is delivered well and ina timely manner.
Customers should not need to try and attract the waiter/waitress attention half a dozen times, to the be told to wait... deradful.
by A traveller
A real find and an absolute treat.
Posted Oct. 4, 2023 on HotelsAmazing hotel. We were wary having read some reviews (after we'd booked) especially regarding the friendliness of the staff and the language barrier. Our French is nowhere near good enough and we thought we'd struggle. We needn't have worried and should have paid more attention to the positive reviews. The hotel staff were incredibly polite and super friendly, they couldn't have done enough and even helped with our poor attempt at speaking their language.
As for the hotel, the room was lovely. Everything you'd hope for from an historic chateau. It was beautifully decorated, spacious, clean and very comfortable. We had tea and coffee making facilities and bottled water every day. The pool was beautiful and very welcoming after our morning run. There were sun loungers around the pool and on a small patio area so you can enjoy the afternoon sun.
The hotel restaurant looked lovely but we didn't plan ahead so they were fully booked. We ate locally at Chez Ninie and can definitely recommend it. Other than that, you would need to go into St Omer for dinner, although you are spoiled for choice in the centre.
This is a superb hotel. We can't really fault it. We will definitely be returning.
by A traveller
Posted Aug. 29, 2023 on Hotels
by A traveller
Posted Aug. 20, 2023 on Hotels
Amazing! Very much recommend.
by A traveller
Fabulous hotel, just a bit hot!
Posted Aug. 13, 2023 on HotelsWhat an absolutely beautiful Chateau. The service was first rate from reception to restaurant. The rooms were a bit on the small side but beautifully decorated. The only thing that would improve them would be a fab in the room. It wasn’t overly hot outside but the rooms were baking. The food in the restaurant was excellent.
by A traveller
Posted Aug. 11, 2023 on Hotels
by A traveller
Posted Aug. 5, 2023 on Hotels
by A traveller
Posted Jul. 31, 2023 on Hotels
