Ratings based on 175 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Decent stop over. Pet friendly and with parking.
Posted Jan. 13, 2024 on HotelsGood stop over Hotel for night in Tours. Easy to get to and walk round sites.
Comment from Hotel Management
Feb. 3, 2024 by Equipe du Mercure Hôtel Tours Centre, Hotel Management
Hi,Thank you for your comment about our location, our parking and our room. We strive to make every guest experience an unforgettable one. We look forward to welcoming you again. Please accept our warmest regards.
by A traveller
Posted Sep. 9, 2023 on Expedia
The room was spacious, the bed was very comfortable. Only down side was the breakfast it was good but I felt like it could have better options for children there was no hot water to make a tea nor for milk for my baby.
Comment from Hotel Management
Nov. 21, 2023 by Equipe du Mercure Hôtel Tours Centre, Hotel Management
Bonjour Madame,Nous vous remercions de votre récente visite et apprécions que vous ayez pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous avez trouvé notre chambre spacieuse et confortable, et nous sommes désolés que le choix du petit-déjeuner n'ait pas répondu à vos attentes. Nous veillerons à ce que ces commentaires soient transmis à notre équipe afin d'améliorer nos services à l'avenir. Nous vous remercions à nouveau pour votre commentaire et nous espérons vous accueillir à nouveau bientôt.L'équipe du Mercure Hôtel Tours Centre
by A traveller from London
Posted Aug. 13, 2023 on Expedia
Comment from Hotel Management
Nov. 27, 2023 by Equipe Mercure Hôtel Tours Centre, Hotel Management
Bonjour Monsieur,Nous vous remerciopns pour votre commentaire et sommes heureux d'apprendre que vous avez eu une bonne expérience au sein de notre hôtel. Nous sommes ravis de savoir que votre séjour parmi nous a été satisfaisant.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement !L'équipe du Mercure Hôtel Tours Centre
by A traveller
Posted Oct. 1, 2022 on Hotels
by A traveller
Posted May 24, 2021 on Hotels
Sous-terrain parking was badly organized as we had to wait & phone ourselves on the spot, parking was badly indicated onsite. The rest of our stay was perfect !
Comment from Hotel Management
Jun. 14, 2021 by Reception team, Hotel Management
Dear Madam,
Thank you for leaving a note for your stay at our Mercure Tours Center Gare.
We are sorry for the inconvenience because of underground parking. We are delighted to hear the rest of your stay was satisfaying..
We hope to welcome you soon to our establishment,
Have a very good day,
Regards,
by A traveller
Very good location
Posted Jan. 30, 2020 on HotelsVery good location a few minutes walk from the station. There is no restaurant at the hotel but there is a restaurant opposte the hotel and lots of other options close by.
The room was very large and comfortable.
The heating is either on or off so that was my only slight complaint.
Breakfast was excellent with a large choice.
All the staff are friendly and helpful.
by A traveller
Posted Jan. 3, 2020 on Expedia
Connected rooms but in small space felt like doors after doors. Sink was clogged so I had to ask front desk to fix it. One of the Half glass wall on tub in the bathroom was half off of the track resulting water leak on the floor
by A traveller
Posted Oct. 12, 2019 on Hotels
by A traveller from Tours centre
Posted Aug. 10, 2019 on Expedia
After a very long journey we ended up at your Mercure Hotel in north Tours ,as we had a long journey we asked if we could stay at this hotel not the one in the centre of Tours
a very abrupt receptionist said we couldn't she was as unhelpful as could be ,, we offered to pay more, rather than move ,she said she had rooms but this was not possible ,I asked if she could ring the other Mercure but she said she couldn't She then told us that the other Mercure was only 10 mins away ,I explained I did not have any directions and our sat nav was not showing your centre hotel .
In her broken English we then attempted to find the other hotel .
We did ALL in our power to find the centre hotel and asked many people walking about . Please believe me it took over an hour to find the hotel ,then I was directed around the back of the hotel ,past 3 metal gates and barriers to park .as i had recently had health problems I asked reception to help with my bags, she said she could not and there was no one available. I finally got into my room 1 i/2 hours after leaving your other hotel . Compared to the first hotel this centre one was terrible NO RESTAURANT,NO NICE FACILITIES SUCH AS A SWIMMING POOL ,NO PROPER BAR TO SIT AND HAVE A DRINK ,iT WAS A POOR EXCUSE FOR A MERCURE HOTEL. I have stayed at mercure hotels for pleasure and business for quite a good few years ,I have never complained before ,but this was as bad as it gets. Your staff could not have cared less.
I hope you take notice of this .
by A traveller
Disappointed in Tours
Posted Jun. 2, 2019 on HotelsThe room was very hot. The air conditioning was not working properly. We were given a fan that did little to improve conditions, but it was better than nothing. Coffee machine was in need of cleaning.
