Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2019 par Danielle W., Gestion de l’hôtel
Thank you for taking the time to review our hotel, We all appreciate the feedback.
par un voyageur
Publié le 11 mai 2024
It was an odd situation. The ceck-in was across the street at a different hotel. I got there at 5pm, check-in is at 3 and my room was not ready. No biggie, they said they would call when it was ready. I explored town a bit went to my meeting at 7pm still no call. I called and my room was finally ready. Got to my room and I was not expecting any thing too overly nice, but it looked clean and neat. However the room has an odd smell. I was just ready to lay down so I did not complain. It was not the worst experience, but not the best either. The staff member at the front desk was very nice and helpful.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Angee, Front Desk Manager, Gestion de l’hôtel
Thank you for staying with us Anna. I apologize that your room wasn't ready when you initially came in as well as the smell. We look forward to serving you better in the future.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Both bedskirts on the beds were nasty dirty, the mirror had something all over it, the tub had cracks and pieces missing, the faucet in the tub was broken, the hair dryer was broken and when I asked for another they didn’t have one, there was a cobweb in the corner with black things in it in the bathroom shower, and the fridge didn’t work. I have pictures of all the issues listed above.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Jessica, General Manager, Gestion de l’hôtel
Hi Amanda. Sorry for the delay in our response. We have been unable to access our Expedia account for almost a week. I am deeply disturbed by your report. I will be addressing this with our staff. I am sorry about the broken hair dryer. They tend to go out randomly in smoke. We do keep a backup at the Front Desk for when this happens. However, yours was the 2nd hair dryer to go out that day, and another guest had the spare. Sorry for the inconvenience. All of our tubs need to be refinished. This is part of the remodel that is happening right now. We will also be getting new furniture, carpet, and mirrors. We sent maintenance in after your checkout, and found nothing wrong with the faucet or fridge. The fridge just need to be plugged in. Sorry we missed that after the previous checkout. I do hope one day you can give us the chance to prove we can do better. If not, I understand and wish you the best in all your future travels.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par Angee, Front Desk Manager, Gestion de l’hôtel
Thank you for staying with us. We look forward to serving you again in the future.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Had to check in across the street at the Howard Johnson, but other than that, it was a great one night stay. Bed was very comfortable. Great price, also!
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Angee, Gestion de l’hôtel
Thank you Kristofor reviewing us. We apologize for the inconvenience of having to go across the street to Howard Johnson for check-in. We hare pleased you had a good stay otherwise. Thank you for staying with us. We look forward to serving you again in the future.
par un voyageur
Publié le 15 déc. 2023 sur Expedia
No rails in showers or bathroom. All rooms should have these safety features. The photo didn't match the room.
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Angee, Front Desk Manager, Gestion de l’hôtel
Linda, thank you for your feedback. Our handicapped rooms are equipped with guard rails in the bathroom. We hope you come to stay again.
par un voyageur
Publié le 29 nov. 2023 sur Expedia
Staff pleasant and accommodating.
Commentaires de Gestion de l’hôtel
4 déc. 2023 par Angee, Front Desk Manager, Gestion de l’hôtel
Charles, Thank You for your rating and feedback.
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Rooms are great, clean and romantic..
Commentaires de Gestion de l’hôtel
4 déc. 2023 par Angee, Front Desk Manager, Gestion de l’hôtel
Malak, Thank you for your feedback. We hope to serve you again soon.
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Well maintained
Friendly staff
Commentaires de Gestion de l’hôtel
4 déc. 2023 par Angee, Front Desk Manager, Gestion de l’hôtel
Barbra, Thank you for your rating and feedback. We look forward to serving you again.
par un voyageur
Publié le 20 nov. 2023 sur Expedia
Office was closed all the time. Had to go across a 4 lane highway to a Howard Johnson to check in . If I wanted to take advantage if the continental breakfast I also had to cross highway. I asked for a 1st floor room so I could park in front of my room and only 3 nights of my stay could I do that.
Commentaires de Gestion de l’hôtel
20 nov. 2023 par Angee, Front Desk Manager, Gestion de l’hôtel
Bob, Thank you for your review. We apologize for your inconvenience of having to go to Howard Johnson for check-in and breakfast. We hope to serve you again one day.
