Note fondée sur 158 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par EC, Gestion de l’hôtel
Thank you for taking the time to leave us a review. Please let us know what we could do to make your next stay better.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Our room was great! Everything was clean and un working order. The lobby was nice. A surprise in our stay was the breakfast and lunch buffet. The price was reasonable, and the team was hard-working, friendly, and excellent. Kudos to them. Our only disappointments were the location of our room (Rm 442 with a view of the roof) and the hot tub and pool (because we chose the hotel for that reason). Apparently, a pump had gone out, and we were told it wasn't repaired yet. Otherwise, it was a great stay.
Commentaires de Gestion de l’hôtel
12 mars 2024 par EC, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We hope to see on your next visit.
par un voyageur
Publié le 7 mars 2024 sur Expedia
Front desk told us they gave away our room, front desk was understaffed and overwhelmed. The parking garage would not let you out and front desk would not answer the page to help.
The refrigerator in our room was so loud and annoying, sleep was interrupted multiple times.
Commentaires de Gestion de l’hôtel
12 mars 2024 par EC, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I will let relay your concerns to our team. I hope next time you are in the area you give us a chance to make things right.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par EC, Gestion de l’hôtel
Thank you for taking the time to leave us a review. Please let us know what we could do to make your next stay better.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par EC, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We hope to see you again soon.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par EC, Gestion de l’hôtel
Thank you for your review. I'd like to know what we could have done better to make your stay a 5.
par un voyageur
Publié le 4 mars 2024 sur Hotels
the rooms were clean and comfortable. Nice view of the city. We had to call someone for the refrigerator. The cabinet door was broken. / There were no racks to hang our towels. There were no extra blankets. Our room was just a shower and not a bathtub. The gate to the parking garage was broken, causing us to sit in line to leave the garage until someone opened it. Also, the pool and hot tub was closed.
Commentaires de Gestion de l’hôtel
4 mars 2024 par DoubleTree Management, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We are working with our teams to avoid this in the future. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
The heater did not work !!!!! My two toddlers and I ended up getting terribly sick after that stay !!
Commentaires de Gestion de l’hôtel
2 mars 2024 par DoubleTree Management, Gestion de l’hôtel
Thank you for your review. We appreciate you bringing these concerns to us, so that we can continue to improve on our guest experience. We hope you will give us a second change the next time you are in our area.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
The staff is amazing
Commentaires de Gestion de l’hôtel
28 févr. 2024 par DoubleTree Management, Gestion de l’hôtel
Thank you for your review. We appreciate you bringing these concerns to us, so that we can continue to improve on our guest experience. We hope you will give us a second change the next time you are in our area.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Beds and pillows were excellent!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par DoubleTree Management, Gestion de l’hôtel
Thank you for your review. We appreciate you bringing these concerns to us, so that we can continue to improve on our guest experience. We hope you will give us a second change the next time you are in our area.
