Ratings based on 64 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 12, 2024 on Expedia
by A traveller
A 5 star hotel!? Maybe in a concentration camp!
Posted Feb. 5, 2024 on HotelsThis place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.
by A traveller
Posted Jan. 23, 2024 on Expedia
Nice quiet area to enjoy and relax.
by A traveller
Posted Jan. 17, 2024 on Expedia
My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.
by A traveller
Posted Jan. 10, 2024 on Expedia
DO NOT STAY IN THIS PROPERTY!
The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her.
Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine.
Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service.
By far my worst experience at a hotel in over 10 years.
by A traveller
Posted Dec. 29, 2023 on Expedia
The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel
by A traveller
Posted Dec. 14, 2023 on Expedia
the vacation was perfect and the staff were very nice.
the rooftop pools are incredible.
by A traveller
Posted Aug. 4, 2023 on Hotels
by A traveller
Posted Feb. 22, 2023 on Expedia
we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort.
The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it.
over all the worst hotel I didn't stay at.
Comment from Hotel Management
Feb. 23, 2023 by Lau F, Hotel Management
Querido Sherwin, lamentamos completamente que su experiencia no a sido lo que espero. Trabajaremos en inconvenientes para que esto no suceda más! Saludos cordiales.
by A traveller
Posted Feb. 22, 2023 on Expedia
Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)!
The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc).
The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way!
Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.
Comment from Hotel Management
Feb. 23, 2023 by Lau F, Hotel Management
Querido Jamie, entendemos completamente sus comentarios posteriores a la estancia, trabajaremos en los incovenientes para seguir ofreciendo una excelente experiencia. Un placer tenerle de huesped!
