Ratings based on 104 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
The property is nice. However, the beds are extremely hard and uncomfortable. The pool area is nice. Customer service was good. You can bike to the downtown area, but you will need a taxi for the beaches.
Comment from Hotel Management
Mar. 20, 2024 by General Manager, Hotel Management
Dear Erica,We would like to thank you for your comment and we are very sorry that your stay at our hotel did not meet your expectations.We would like to assure you that we are committed to improving our quality of service and making sure that the problems you experienced do not happen again in the future. We appreciate your feedback and will use it to improve and continue to grow as a hotel.Thank you.
by A traveller
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by General Manager, Hotel Management
Dear Sandeep,Thank you very much for taking the time to share your experience in our hotel. We are very sorry that your stay did not meet your expectations. As a team we work hard to ensure that our guests have a pleasant experience and we are sorry that this time wasn't like that. We would like to know the details that you experienced so they don't happen again in the future. We appreciate your feedback and we will use it to improve and continue to grow as a hotel.Regards.
by A traveller
Posted Jan. 31, 2024 on Expedia
This hotel is modern, and well maintained. The staff are helpful, friendly and knowledgeable.
The rooms are nicely furnished, however the washrooms offer little privacy.
The 10usd credit per day that you are given can only be used on the rooftop pool bar.
Comment from Hotel Management
Feb. 2, 2024 by 10 usd credit, Hotel Management
Mr. Mathew thank you for your last stay at motto tulum, we would like to hear your feedback about 10 usd credit, how was your experience. thank you
by A traveller
Posted Jan. 20, 2024 on Hotels
Comment from Hotel Management
Mar. 20, 2024 by General Manager, Hotel Management
Estimado Victor,Muchas gracias por su comentario tan positivo sobre su experiencia en nuestro hotel. Nos alegra mucho que haya disfrutado su estadía con nosotros y que nuestro equipo haya cumplido con sus expectativas. Nos gustaría agradecerle por elegir nuestro hotel para su estancia y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos.
by A traveller from El Paso
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by General Manager, Hotel Management
Estimado Jesus,Muchas gracias por su comentario tan positivo sobre su experiencia en nuestro hotel. Nos alegra mucho que haya disfrutado su estadía con nosotros y que nuestro equipo haya cumplido con sus expectativas. Nos gustaría agradecerle por elegir nuestro hotel para su estancia y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos.
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by General Manager, Hotel Management
Dear Edgard,Thank you very much for taking the time to share your experience in our hotel. We are very sorry that your stay did not meet your expectations. As a team we work hard to ensure that our guests have a pleasant experience and we are sorry that this time wasn't like that. We would like to know the details that you experienced so they don't happen again in the future. We appreciate your feedback and we will use it to improve and continue to grow as a hotel.Regards.
by A traveller
Posted Jan. 10, 2024 on Expedia
The house keeping service was terrible!. No bathroom towels asked several times no blankets asked several times and no body wash asked several times
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Dear Alexis,We would like to thank you for your comment and we are very sorry that your stay at our hotel did not meet your expectations.After reviewing your comments and our team's responses, we have concluded that we were unable to provide you with the service you expected and deserved. Therefore, we offer you our most sincere apologies for any inconvenience you experienced during your stay.We would like to assure you that we are committed to improving our quality of service and making sure that the problems you experienced do not happen again in the future. We appreciate your feedback and will use it to improve and continue to grow as a hotel.Thank you.
by A traveller
Excellent Service
Posted Jan. 3, 2024 on HotelsExcellent service at Motto Tulum. Lots of amenities and things to do nearby. Free parking and there are rentals for bikes and scooters, Pool is beautiful and great poolside service and poolside restaurants. This place is designed really nicely. Rooms are small but meant to tap into a simplistic hotel stay and encourage you to go out and explore. Also very very impeccable cleaning.
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Dear Seanee,Thank you very much for your positive comment about your experience in our hotel.We are very happy that you enjoyed your stay with us and that our teamhave met your expectations. We would like to thank you for choosing our hotel.for your stay and we look forward to welcoming you again in the future.Greetings.
by A traveller
Posted Dec. 31, 2023 on Hotels
Comment from Hotel Management
Mar. 20, 2024 by General Manager, Hotel Management
Dear Ophelia,Thank you very much for your positive comment about your experience in our hotel.We are very happy that you enjoyed your stay with us and that our teamhave met your expectations. We would like to thank you for choosing our hotel.for your stay and we look forward to welcoming you again in the future.Greetings.
by A traveller
Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by General Manager, Hotel Management
Dear,Thank you very much for your positive comment about your experience in our hotel.We are very happy that you enjoyed your stay with us and that our teamhave met your expectations. We would like to thank you for choosing our hotel.for your stay and we look forward to welcoming you again in the future.Greetings.
