Note fondée sur 282 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 févr. 2023 sur Expedia
Parking
Simplicite
par un voyageur
Turangui de pssage
Publié le 6 mars 2019 sur HotelsIl ne s'agissait pour nous que d'une étape. Bien situé près du centre d'une petite ville où il n'y a rien de particulier à faire ou à voir. Chambre au confort classique mais SdB rustique.
Recommandé
pour Tout le mondepar un voyageur de MTL Canada
Personnel très accommodant.
Publié le 9 mars 2016 sur ExpediaNous avons été satisfaites des commodités sur place et à proximité (épicerie - station service - activités). Nous avons été très bien reçue. Le personnel est A-1 ++++.
Recommandé
pour Couplespar Brigitte de Annecy
Bon rapport qualité/prix
Publié le 30 nov. 2012 sur ExpediaC'est le seul motel convenable de Turangi mais des camions viennent se garer sur le parking et partent à 5 heures le matin en faisant chauffer les moteurs. Sinon sa situation par rapport à la ville et au parc du Tongariro est idéal
par un voyageur
Publié le 18 mars 2024 sur Expedia
宿から歩いて行ける範囲にスーパーやお店があり、便利でした。
キャビン内のミニ冷蔵庫のドアが閉まらず、困ってスタッフの方に相談したところ、すぐに別の冷蔵庫と替えてくれ、助かりました。
ランドリー、シャワー等も敷地内に完備、キャビンも清潔で以後ごちの良く、満足でした。
par un voyageur
Publié le 7 mars 2024 sur Expedia
par un voyageur
Publié le 25 févr. 2024 sur Hotels
par un voyageur
Publié le 21 févr. 2024 sur Wotif
Check in was convenient however room was not serviced as requested after first night leaving us with no towels or tea making supplies.
Service on day 3 did not include fresh bed linen, even though I had stripped the bed, leaving us with no sheets for the night!
Bed was soggy and wobbly. Room was dirty behind furniture and dusty.
Kitchen was not fully stocked for two guests.
Reception staff were pleasant and apologised with partial refund offered. Initial welcome sheet did not include after hours contact details.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par chenara, Gestion de l’hôtel
Thank you for providing additional details about your recent stay.We want to clarify that our information sheet explicitly advises guests to utilize the after-hours number in case of emergencies, which would have been suitable for the issues you encountered. We understand that you mentioned not seeing this information on the sheet, and we regret any confusion.Throughout your stay, multiple avenues were available for assistance, including our office and restaurant staff. We regret not being informed earlier to promptly address any concerns.After your departure, I spoke with the housekeepers who recall providing thorough service, including changing bed linens, and were eager to discuss any misunderstandings. However, you had left immediately after receiving your 50% "partial" refund of over 300.We sincerely regret that despite our efforts to promptly address any concerns upon your departure, your experience was reflected in a 1-star review. We genuinely aimed to rectify any issues and ensure your satisfaction. Your feedback is valuable to us, and we hope to have the opportunity to improve and exceed your expectations in the future.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
We had our Mercedes van, Ford Ranger and both of our race cars that were on trailers parked in the car park, broken into and items stolen at approx 320am on Wednesday morning. Very angry and disappointed!
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Chenara , Gestion de l’hôtel
Dear Todd,We're truly sorry to hear about the break-ins during your stay. Unfortunately, several motels were targeted that night, and we're collaborating closely with the local police to address the situation. Your safety is our utmost priority, and we're taking all necessary steps to prevent future incidents such as getting more cameras to cover more of our grounds etc. Please let us know if there's anything further we can assist you with.Best regards
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Chenara, Gestion de l’hôtel
Good MorningI am not to sure why you have given us a 2 star out of 10 rating, I am taking a guess that it is because you had booked a standard cabin that states it is shared facilities as well as the follow up emails stating what is included in the room and when you arrived you were not happy that you had booked the wrong room, on the first night you were able to upgrade to a self contained studio and the second night you decided to leave and stay elsewhere as all of our self contained rooms were fully booked. To anyone reading this review - to avoid disappointment please don't book the cheapest room expecting to be self contained, all of our cabins clearly state they have shared facilities and if you book and realize you had booked the wrong room we are quite flexible at allowing to modify your booking etc. However leaving it 16 days after making the booking and wanting to change it on check in - we can't always help with as we are fully booked most nights and do not always have a surplus of self contained rooms available late afternoon (4.30 PM) the day of checkin
