Ratings based on 613 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Expedia
Not wheelchair friendly which made it a little inconvenient pulling luggage with wheels around. Other than that, perfect getaway for a few days.
Comment from Hotel Management
Mar. 17, 2024 by Guest Relations, Hotel Management
Dear Chuen,Thank you for taking the time to review your stay with us. We appreciate your feedback in regard to luggage, however are delighted to hear that you enjoyed the rest of your stay.Kind regards,
by A traveller
Posted Mar. 13, 2024 on Expedia
It’s like a hidden oasis, and the restaurant Spiced Den the food was amazing.
Comment from Hotel Management
Mar. 14, 2024 by Guest Relations - Oaks Casuarina Santai Resort, Hotel Management
Dear Anthony,Thank you for taking the time to review your stay with us.We appreciate your positive feedback and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations
by A traveller
Posted Mar. 3, 2024 on Wotif
Comment from Hotel Management
Mar. 13, 2024 by Guest Relations - Oaks Casuarina Santai Resort, Hotel Management
Dear Peter,Thank you for taking the time to leave a review.We are saddened to see your experience did not live up to your expectations.Please do not hesitate to reach out directly to us if you wish to provide further information.Kind regards,Guest Relations
by A traveller
Posted Feb. 15, 2024 on Expedia
had a lady at reception tell me I need a physical bank card to put down a deposit and was unable to use my phone. thankfully I was only 20mins away from home and was able to call my sister to bring me hers as I’m waiting on a new card. when I got back with the card I had a different lady who told me I could use my phone, which worked. what a waste of my time and sisters time / petrol.
other than that the place was amazing
Comment from Hotel Management
Feb. 15, 2024 by Guest Relations - Oaks Casuarina Santai Resort, Hotel Management
Dear Kirra,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and do apologise for the miscommunication between our staff. We will pass this on for further training.We hope to have an opportunity to welcome you back soon.Kind regards,Guest Relations
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Guest Relations - Oaks Casuarina Santai Resort, Hotel Management
Dear Graham,Thank you for your positive rating of our resort.We hope to welcome you back soon.Kind regards,Guest Relations
by A traveller
Posted Jan. 18, 2024 on Expedia
Airy feeling with large pool.
Comment from Hotel Management
Jan. 19, 2024 by Guest Relations - Oaks Casuarina Santai Resort, Hotel Management
Dear Donald,Thank you for your positive review of our resort.We hope to welcome you back soon.Kind regards,Guest Relations
by A traveller
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Guest Relations - Oaks Casuarina Santai Resort, Hotel Management
Dear Brook,Thank you for your positive rating of our resort!We hope to welcome you back soon.Kind regards,Guest Relations
by A traveller
Posted Jan. 9, 2024 on Wotif
Plentiful room in the Studio Courtyard.
Room was tastefully decorated and fresh . . And ...very clean .
I gave a 3 ⭐ for communication due to despite asking for and being given a late ch
Comment from Hotel Management
Jan. 10, 2024 by Guest Relations, Hotel Management
Dear Serena,Thank you for taking the time to review your stay with us.We are saddened to hear that your experience did not live up to your expectations. Unfortunately, we are unable to see the rest of your review.We do hope to have an opportunity to welcome you back and improve on this. Kind regards,Guest Relations
by A traveller
Posted Jan. 7, 2024 on Expedia
I was given a disabled room which flooded water all over the bathroom floor. I’d asked for a refund or to be refunded for 1 night stay but nothing was done.
Comment from Hotel Management
Jan. 10, 2024 by Guest Relations, Hotel Management
Dear Renee,Thank you for your review.Please be advised that the room type you have booked, a Studio Courtyard, is advertised to come with either a spa bath or shower only. Your room was one of the shower only apartments.However, as a good-will gesture you did receive compensation for the inconvenience that has occurred by this. We are saddened to see that after this, you still felt the need to leave a untruthful review about your stay.We hope to have an opportunity to welcome you back and improve on your experience.Kind regards,Guest Relations
by A traveller
Posted Jan. 1, 2024 on Expedia
Beautiful property with awesome pool and facilities. Restaurant is great and well worth checking out
Comment from Hotel Management
Jan. 5, 2024 by Guest Relations - Oaks Casuarina Santai Resort, Hotel Management
Dear Allison,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and look forward to welcoming you back soon.Kind regards,Guest Relations
