Ratings based on 643 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
I saw rats just around the corner of the property. You have to walk around the corner to get anywhere and the garbage and rats at that corner, scooter taxis, was just dirty. I have stayed at Senz before and the corner was not a problem then but now it is a real health issue.
Comment from Hotel Management
Mar. 6, 2024 by General Manager, Hotel Management
Dear Cheryl, Thank you for choosing to stay with us and for bringing this matter to our attention. Maintaining cleanliness and hygiene standards is a top priority at our hotel, and we are sorry to hear about the issue you encountered during your visit. While we understand that this particular concern was outside our hotel property, we apologize for any inconvenience it may have caused you. Your feedback is valuable to us, and we will promptly address this issue with the local banjar (village council) to ensure the surrounding Ubud area maintains a clean and pleasant environment. We truly appreciate your loyalty and your concern for the well-being of Ubud. Your review serves as a helpful reminder for the local village of Ubud to take immediate action to improve cleanliness. Thank you once again for choosing to stay at SenS Hotel, and we hope to welcome you back in the future to experience an enhanced stay. Warmest Regards, Sven Remo - General Manager.
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by General Manager, Hotel Management
Dear Duc Quang, Thank you for staying with us at SenS Hotel & Spa - Ubud and thank you for your wonderful 10/10 rating. We hope to see you back again in the near future. Warmest Regards, Sven Remo - General Manager.
by A traveller
Posted Jan. 7, 2024 on Expedia
I truly enjoyed staying at this hotel. The staff was very friendly and kind. Had my room cleaned daily and the bathroom was always left spotless. The hotel is really well located, lots la great restaurants and spas around it. I also loved the breakfast buffet and express lunch of the hotel’s restaurant. Can’t recommend it more. I will be back!
Comment from Hotel Management
Jan. 29, 2024 by General Manager, Hotel Management
Dear Angela, Thank you so much for staying with us at SenS Hotel & Spa - Ubud and I am so happy to hear that you've had a great stay and that you are recommending SenS hotel to other Expedia Guest looking for accommodation in Ubud. Thank you again for staying with us and we look forward in Welcoming you back on your next trip to Bali. Warmest Regards, Sven Remo - General manager
by A traveller
Fantastic hotel and staff.
Posted Jan. 5, 2024 on HotelsThe food was amazing, the best staff we have experienced so far. Close to Ubud centre. Really enjoyed this hotel and would definitely return. 100% recommend.
Comment from Hotel Management
Jan. 29, 2024 by General Manager, Hotel Management
Dear Luke, Thank you so much for staying with us and we are glad to know that you've had a wonderful stay. We look forward to seeing you back again in the near future. Warmest Regards, Sven Remo - General Manager
by A traveller
Posted Jan. 3, 2024 on Expedia
Great location in central Ubud. Walking distance to palace, monkey forest, ridge trail and shopping.
Comment from Hotel Management
Jan. 4, 2024 by General Manager, Hotel Management
Dear Jyothi, Thank you for staying at SenS Hotel & Spa – Ubud and thank you for sharing your stay experience. It's fantastic to hear that the Hotel's great location in central Ubud is very ideal for you, as most key attractions are within walking distance - making it convenient to explore and immerse yourself in the cultural and natural beauty of Ubud. Thank you again for staying with us and we look forward to seeing you back again in the near future. Warmest Regards, Sven Remo – General Manager
by A traveller
Posted Dec. 30, 2023 on Expedia
Liked the locality of the hotel in relation to the eateries and shops. Enjoyed the Balinese massage at the Spa, Staff were friendly and helpful
Comment from Hotel Management
Jan. 2, 2024 by General Manager, Hotel Management
Dear Chooi, Thank you for staying with us and thank you for your wonderful review. We are happy to know that you liked the hotel location and appreciate the SenS Hospitality from our hotel associates. Thank you again for your review and we look forward to seeing you back in the near future. Warmest Regards, Sven Remo - General Manager
by A traveller from Sharjah
Posted Dec. 21, 2023 on Expedia
On Ubund centre and walkable to most near by attractions. Quite good breakfast team and reception staff.
Comment from Hotel Management
Jan. 2, 2024 by General Manager, Hotel Management
Dear Gopakumar, Thank you for staying with us and we are happy to know that you've had a pleasant stay. We very much look forward to seeing you back in the near future. Warmest Regards, Sven Remo - General Manager
by A traveller
Posted Dec. 16, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by General Manager, Hotel Management
Dear Abhinav, Thank you so much for staying with us and thank you for your 5-Star rating. We look forward to seeing you back in the near future. Warmest Regards, Sven Remo - General Manager
by A traveller
Posted Dec. 7, 2023 on Expedia
The staff was warm, accommodating and they always had a smile on their face. Just the right amount of attentiveness at all times! Room was clean and well serviced throughout out stay. The spa services were very nice as well and the food and drink options plentiful for those moments when we didn’t want to venture far from the hotel. I would stay there again if I find myself back in Ubud!
Comment from Hotel Management
Dec. 15, 2023 by General Manager, Hotel Management
Dear Ana, Thank you for staying at SenS Hotel and thank you so much for your wonderful review. We are so happy to know that you've had an excellent stay with us. Thank you again for your review and we very much look forward to seeing you back again in the near future. Warmest Regards, Sven Remo - General Manager.
by A traveller
Posted Dec. 7, 2023 on Expedia
Clean and friendly staff. Breakfast in the morning was also delicious.
Comment from Hotel Management
Mar. 6, 2024 by General Manager, Hotel Management
Dear Maria, Thank you for staying with us at SenS Hotel and thank your kind words! We're thrilled to hear that you enjoyed your stay experience with us. Providing a clean environment and friendly service is always our top priority. We're glad you also appreciated our delicious breakfast offerings at our Yonne Cafe. Thank you again for sharing your review and we look forward to welcoming you back again soon! Warmest Regards, Sven Remo - General Manager.
