Ratings based on 92 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 8, 2024 on Expedia
NOT WHAT IT SAYS IT IS!!! LOCATION was horrible, the “city view” is just a building. Horrible customer service. Our sinks were clogged, we had 5 people sharing one washroom. The receptionist was TERRIBLE. Incredibly rude saying things like “it’s not my fault I’m not responsible”. We asked for the manager and apparently he was “too busy” to speak with us. The receptionist refused to give us her name when asked. She was tall, short hair, with glasses. Please, I beg you, don’t make the same mistake we did.
Comment from Hotel Management
Mar. 8, 2024 by Sandra, Hotel Management
Buenas tardes Alessandra,nuestra ubicacion es exactamnete donde se indica al realizar la reserva a traves de Expedia,zona cerca de la estacion del Ave a 10/15 min andando al centro de la ciudad.Su baño no estaba atascado,simplemente no han entendido el funcionamiento de presion del lavabo...se les ha explicado que disponemos de un servicio de mantenimiento que funciona 24 horas al que pueden llamar para que podamos solucionar cualquier problema que pueda surgir.Estamos encantados de poder ayudar a nuestros clientes en todo momento tanto el personal de recepcion como la direccion de los apartamentos, siempre y cuando no intenten y utilicen engaño para que les devolvamos el dinero y se nos trate con educacion Les agradecemos que nos hayan dedicado unos minutos de su tiempo y nos hayan dado la posibilidad de respuestaHqrooms
by A traveller
Posted Mar. 5, 2024 on Expedia
One block from Valencia train station but nestled in the residential corner. Room is spacious and lately built. We check in on Sunday afternoon so only one staff was there. She was busy talking on the phone and handling my check-in simultaneously. Don’t feel warm welcome but this is what you got a lot theses days so no complains. Hotel parking garage is super tight and if you are unlucky to meet two way traffic. You require a good skill to yield your car around to let other cars out of garage. No way to find parking space at least during our 2 night stay. So don’t drive if you can.
Comment from Hotel Management
Mar. 5, 2024 by hq rooms, Hotel Management
Good morningthanks for your comments. The person who greeted you at check-in was probably taking a call, we like our clients to feel cared for at all times.The parking lots in the center of Valencia are usually narrow, so we recommend that people with a car can test it directly with the car before reserving it.We hope to see you again on another occasion.
by A traveller
Posted Feb. 17, 2024 on Expedia
Very spacious and clean appartment. Located near a metro stop for easy access into the centre/science park.
The reception staff were very helpful and responded to our emails very quickly.
There could have been another sofa in the lounge area and a few more chairs at the dining table (there were only four (appartment slept 8!)
Comment from Hotel Management
Feb. 18, 2024 by sandra, Hotel Management
Thank you very much for taking a few minutes and for your great evaluations, it has been a pleasure to have you with us and we are glad that your stay with your family has been favorable.It is a shame that they did not consult with us about the debts they had from the apartment since they have more chairs in one of the closets in the hallway, it is fully equipped for 8 peopleWe hope to see you soon Hqrooms
by A traveller
Posted May 28, 2023 on Expedia
by A traveller
Posted May 1, 2023 on Expedia
Outstanding apt in a perfect location in Malaga
by A traveller
Posted Apr. 19, 2023 on Hotels
Excellent place, conveniently located
by A traveller
Posted Apr. 6, 2023 on Expedia
Not located in a convenient area. Staff is not friendly or helpful.
by A traveller
Best place for family in Valencia
Posted Mar. 24, 2023 on HotelsExcellent location. Clean and modern. Attentive staff. Will go again if in the city.
by A traveller
Posted Mar. 17, 2023 on Expedia
Great location, great apartment.
by A traveller
Posted Mar. 17, 2023 on Hotels
