Ratings based on 639 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Stay away.
Posted Mar. 2, 2024 on HotelsNo hot water. Poorly built. Malfunctioning toilet.
Comment from Hotel Management
Apr. 11, 2024 by Mike Patel, Hotel Management
Dear Bradley, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We just installed new water heater - There is no issue at all, Building is built well. You are the first customer who is complaining about the building structure. We hope for an opportunity to properly host you in the future.
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Apr. 11, 2024 by Mike Patel, Hotel Management
Dear Jobie, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A traveller
Our stay at Comfort Inn & Suites
Posted Feb. 26, 2024 on HotelsWe had 6 rooms in our party We found the hotel very clean and beds were comfortable. The fragrance the hotel was using was a little too strong in the lobby. The ice machine made beeping noises through the evening until we took it upon ourselves to unplug it for some quiet.
Breakfast foods were barely adequate. Would've liked to have seen bacon instead or thoroughly cooked sausages. Milk cartons were not offered and the milk in the pitcher was lukewarm. Juice seemed watered down.
Self made waffles was the best! Syrup could've been warmed.
Comment from Hotel Management
Apr. 11, 2024 by Mike Patel, Hotel Management
Dear Candace, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A traveller
Air Freshener Musty Smell
Posted Feb. 8, 2024 on HotelsVery strong air freshener smell in the front lobby. I instantly thought they were trying to cover something over and I was right. We got to the second floor and were hit with a very musty smell as soon as the elevator doors opened. The musty smell continued in the rooms. It is the sort of smell that comes from a prior water leak that soaked into something they couldn't clean. We only went on the 2nd floor so don't know if the musty smell is on the other floors.
Hotel has obviously been recently renovated and in general was in good condition. The rooms were as you would expect for a comfort suites and were fine other than the smell. I didn't even attempt breakfast as the air freshener smell in the lobby was over powering.
Until they get the smell fixed I wouldn't stay there again. Once it is fixed it would be a great hotel.
by A traveller
Posted Jan. 28, 2024 on Expedia
This appeared to be a new hotel. It was very clean, and up to date. The staff was friendly and helpful. The breakfast was good and therevwas plenty of variety. I would stay here again.
Comment from Hotel Management
Jan. 29, 2024 by Mike Patel, Hotel Management
Dear Customer,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith
by A traveller
Posted Jan. 27, 2024 on Hotels
Very nice and clean. Staff all very friendly and helpful. I have been staying 4 days week at a time and never an issue.
Comment from Hotel Management
Jan. 29, 2024 by Mike Patel, Hotel Management
Dear Melaine, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith
by A traveller
Posted Jan. 26, 2024 on Expedia
Staff was friendly and efficient. Room was comfortable, shower was awesome.
Comment from Hotel Management
Jan. 29, 2024 by Mike Patel, Hotel Management
Dear Robin, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith
by A traveller
Posted Jan. 5, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Mike Patel, Hotel Management
Dear Melaine,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith
by A traveller
Posted Dec. 30, 2023 on Hotels
Travelling back to Phoenix and did overnight stay here
Comment from Hotel Management
Jan. 5, 2024 by Mike Patel, Hotel Management
Dear Patrick, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith
by A traveller
Posted Dec. 30, 2023 on Hotels
Comment from Hotel Management
Jan. 5, 2024 by Mike Patel, Hotel Management
Dear Melaine, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith
