Avis Hotel at the Waldorf

Chère Manon,Nous vous remercions d'avoir pris le temps de laisser un avis sur votre récent séjour chez nous. Votre opinion est très importante pour nous, car elle nous aide à améliorer constamment nos services.Nous sommes désolés d'apprendre que notre établissement n'a pas été aussi pratique que vous l'auriez souhaité pour quelqu'un à mobilité réduite. Votre confort et votre bien-être sont une priorité pour nous, et nous prenons vos commentaires très au sérieux.Nous sommes toujours à la recherche de moyens pour rendre notre hôtel plus accessible et convivial pour tous nos clients. Vos observations sont précieuses, et nous allons examiner comment nous pourrions améliorer notre infrastructure pour mieux répondre aux besoins des personnes à mobilité réduite.Nous espérons que cela ne vous empêchera pas de revenir nous voir à l'avenir. Si vous choisissez de le faire, n'hésitez pas à nous contacter à l'avance pour que nous puissions prendre en compte vos besoins spécifiques et rendre votre séjour aussi agréable que possible.Nous vous remercions encore pour votre avis et espérons vous accueillir à nouveau bientôt.Cordialement,Hotel Management

Dear Jean,Thank you for taking the time to share your feedback regarding your recent stay at our property. We sincerely apologize for any inconvenience you experienced during your time with us.We're truly disappointed to learn that your stay did not meet your expectations and that you felt compelled to rate us with one star. Your satisfaction is of utmost importance to us, and we take your comments seriously.We would greatly appreciate any specific details you could provide about the issues you encountered so that we can address them directly. Our goal is to continuously improve and provide our guests with a comfortable and pleasant stay, and your feedback will undoubtedly help us in this endeavor.Once again, we apologize for falling short of your expectations. We hope that you might consider giving us another chance in the future, so we can have the opportunity to provide you with the exceptional experience we strive for.Best regards,Waldorf Hotel

Thank you for sharing your positive experience! We're delighted to hear that our staff was welcoming and provided you with helpful information about the buses and restaurants. We strive to ensure that our guests have all the necessary details readily available to enhance their stay. It's also great to know that you found our parking convenient and that your room was clean, quiet, and secure. We appreciate your feedback and hope to welcome you back in the future!

Dear Chantal,Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for the issues you encountered and the negative experience you had.We understand that the proximity of a bar may have contributed to a noisy environment, and we apologize for any disruptions it may have caused during your stay. We are continuously working on soundproofing measures to minimize noise disturbances and ensure a more peaceful atmosphere for our guests.We are also concerned to hear about the safety of our parking area. The security of our guests and their belongings is of utmost importance to us, and we apologize if we fell short in ensuring a secure parking environment. We will investigate the situation and take appropriate measures to improve the safety and security of our parking facilities.Regarding your comment about the hotel employee not mentioning the possibility of car window break-ins, we apologize for any oversight in providing this important information. We will reinforce our communication protocols to ensure that guests are informed about any potential risks or concerns related to the area.We appreciate your valuable feedback, as it allows us to address areas of improvement and enhance the overall guest experience. Please know that your comments have been shared with the relevant departments for further evaluation and action.We hope that you will reconsider staying with us in the future so that we can provide you with the excellent experience that you deserve. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to reach out to our management team directly.Thank you for your understanding, and we apologize once again for any inconvenience caused.Best regards,Hotel Management

Thank you for your review

Dear Alain, Thank you for taking the time to review your stay with us. Very sorry to hear that we did not meet your expectations. Our rooms are old for sure - but no excuse for not being clean. I will pass this on to our housekeeping supervisor. Thank you for the kind remarks regarding our front desk.

Thank you for taking the time to review your stay with us. We are a convient location as you said only 15 minutes to the heart of the city by bus. We are walking distance to famous commercial drive - home to many restaurants, bars and coffee shops. Thank you for staying with us.

Sorry we did not meet your expectations

Thank you so much for your 4 out of 5. We hope you stay with us again

Thank you so much for taking the time to review your stay with us. Your kind words about Jamie ( Yes you got that right) is the most important. Our staff care about our guests and ensuring that their stay is one filled with good memories. I am glad we were able to move you to a room with new flooring and that you enjoyed this room - since you were with us for 3 weeks. We agree our location is great. A bus right outside the hotel takes you to downtown Vancouver - where many of the tourist attractions are - not to mention restaurants and shopping. We are also 2 blocks away from famous commercial Drive - home to many restaurants and pubs. Thanks again for taking the time to review your stay with us - and hopefully we will see you again