Ratings based on 4,105 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 30, 2024
Comment from Hotel Management
May 1, 2024 by Jane, Hotel Management
Dear David, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.
by A traveller
Posted Apr. 17, 2024
Comment from Hotel Management
May 8, 2024 by Jane , Hotel Management
Dear Isoa, Thank you for your 5 stars review. It's wonderful to know that you had a pleasant stay with us. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.
by A traveller
Posted Apr. 15, 2024
16th floor water view wonderful. Bed a little lumpy, but I would stay again.
Comment from Hotel Management
Apr. 17, 2024 by Nick Burrows - Night Manager , Hotel Management
Dear Jeffrey,Thank you so much for staying and enjoying our awesome views. We'll be looking into this bed you mentioned and replacing it as soon as possible. We appreciate you bringing it to our attention. See you again soon!Sincerely,Nick Burrows - Night Manager
by A traveller
Posted Mar. 10, 2024
Comment from Hotel Management
Mar. 31, 2024 by Jane P, Hotel Management
Dear Nicholas, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Jas, Hotel Management
Dear Guest ,Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future. Best Regards,Jas K Assistant Front Office Manager
by A traveller
Posted Feb. 21, 2024 on Expedia
It’s a great place to stay.
Comment from Hotel Management
Feb. 22, 2024 by Jas, Hotel Management
Dear Christine,Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are glad that you enjoyed your stay with us .We look forward to welcoming you back to Pinnacle Hotels in the future. Best Regards,Jas K Assistant Front Office Manager
by A traveller
Posted Feb. 21, 2024 on Expedia
Free room upgrade
Comment from Hotel Management
Feb. 22, 2024 by Jas, Hotel Management
Dear Kelsey ,Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are glad that you enjoyed your comp upgrade .We look forward to welcoming you back to Pinnacle Hotels in the future. Best Regards,Jas K Assistant Front Office Manager
by A traveller
Posted Feb. 21, 2024 on Expedia
Very central to DT Vancouver and the ocean
Comment from Hotel Management
Feb. 21, 2024 by Jas, Hotel Management
Dear Arthur,Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are glad that you found our location convenient .We look forward to welcoming you back to Pinnacle Hotels in the future. Best Regards,Jas K Assistant Front Office Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by Jas, Hotel Management
Dear Hossein ,Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are disappointed to know that you did not enjoy your stay with us .Please do not hesitate to reach out to us to discuss further.Best Regards,Jas K Assistant Front Office Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
The cleanest rooms and stocked with lots of coffee and towels .
Comment from Hotel Management
Feb. 20, 2024 by Jas, Hotel Management
Dear Kimberly ,Thank you for choosing Pinnacle Hotels, and for your 5 star review of the hotel. We are thrilled that you enjoyed your time with us . We look forward to welcoming you back to Pinnacle Hotels in the future. Best Regards,Jas K Assistant Front Office Manager
