Ratings based on 2,149 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 22, 2024
Was pleased that we could check in early, and that a shuttle to the airport was available every half hour as we had a 6 A.M. flight out the next day.
Comment from Hotel Management
May 22, 2024 by Gary W., Hotel Management
Hi Linda, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our convenient location and the cozy room. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.
by A traveller
Posted Mar. 19, 2024 on Expedia
The hotel tried to put me in a room knowingly that the AC was broken then didn’t have an equivalent or better room to move me to. The service was substandard at check in and limited services. Needless to say I’ll never return.
Comment from Hotel Management
Mar. 23, 2024 by Gary W., Hotel Management
Hi Mark, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.
by A traveller
Posted Mar. 18, 2024 on Expedia
Good.
Comment from Hotel Management
Mar. 21, 2024 by FOM, Hotel Management
Dear Valued Guest,We are grateful for the exciting score you have given us. It brings us joy to see how great a stay you had. Thank you for making Sandman Signature Vancouver hotel your choice. We are looking forward to seeing you soon.Sincerely yours,The Management
by A traveller
Posted Mar. 18, 2024 on Expedia
Will stay again and recommend others
Comment from Hotel Management
Mar. 21, 2024 by FOM, Hotel Management
Dear Valued Guest,We are grateful for the exciting score you have given us. It brings us joy to see how great a stay you had. Thank you for making Sandman Signature Vancouver hotel your choice. We are looking forward to seeing you soon.Sincerely yours,The Management
by A traveller
Posted Mar. 17, 2024 on Expedia
Bed was very comfortable, room was clean and quiet. It had a room safe. I would have been nice if there was bottled water in the room. The vending machine on the first floor was sold out of water. Steakhouse was great and I loved that there was a Denny’s at the hotel. Small Starbucks in the Lobby too, no oat milk though. Free shuttle was great too. Would definitely stay here again!!
Comment from Hotel Management
Mar. 23, 2024 by Gary W., Hotel Management
Hi Laura, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
by A traveller
Posted Mar. 17, 2024 on Expedia
Pet friendly was a plus
Comment from Hotel Management
Mar. 21, 2024 by FOM, Hotel Management
Dear Valued Guest,We are grateful for the exciting score you have given us. It brings us joy to see how great a stay you had. Thank you for making Sandman Signature Vancouver hotel your choice. We are looking forward to seeing you soon.Sincerely yours,The Management
by A traveller
Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Apr. 12, 2024 by Front Office Manager, Hotel Management
Dear Andrew,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management
by A traveller
Posted Mar. 15, 2024 on Expedia
Front check in staff was aloof and unfriendly. Very unfriendly when we questioned breakfast cost of parking. Turns out we had called the wrong location although their unfriendliness and lack of help was unappreciated.
Comment from Hotel Management
Mar. 23, 2024 by Gary W., Hotel Management
Hi Nattalia, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.
by A traveller
Posted Mar. 15, 2024 on Expedia
Comment from Hotel Management
Apr. 5, 2024 by Gary W., Hotel Management
Hi Charles, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
by A traveller
Posted Mar. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by FOM, Hotel Management
Dear Valued Guest,We are grateful for the exciting score you have given us. It brings us joy to see how great a stay you had. Thank you for making Sandman Signature Vancouver hotel your choice. We are looking forward to seeing you soon.Sincerely yours,The Management
