Ratings based on 920 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from west hills
Posted Mar. 13, 2024 on Expedia
Comment from Hotel Management
Apr. 26, 2024 by Hotel Colombina, Hotel Management
Dear Mr. Mauricio, Thank you for sharing your feedback with us. We hope to have the pleasure of welcoming you back in the future. Best regards, Hotel Colombina
by A traveller
Posted Mar. 11, 2024 on Expedia
Nice and well located
Comment from Hotel Management
Mar. 15, 2024 by Hotel Colombina, Hotel Management
Dear Mrs. Lina, Thank you for your kind words and feedback. We hope to have the opportunity to welcome you back in the future. Best regards,
by A traveller
Posted Mar. 4, 2024 on Expedia
Staff was very kind! If I ever come back I would definitely stay here again! if anyone is traveling here definitely recommend paying for the transport to and from the train station! Hauling our luggage across Venice was difficult! 10/10 recommend their transport service! Overall very nice stay and very kind staff.
Comment from Hotel Management
Mar. 6, 2024 by Hotel Colombina, Hotel Management
Dear Ms. Alondra,Thank you for taking the time to share your positive experience with our establishment. It brings us immense pleasure to learn that our staff's kindness left a lasting impression on your stay, and we are delighted to hear of your intention to choose our accommodations once again in the future.We look forward to the opportunity of welcoming you back on your future visits.Warm regards,
by A traveller
Posted Feb. 26, 2024
Staff was welcoming and extremely accommodating. I had an issue with the stairs and temperature in the room and they accommodated me so very well. Great location beautiful property
Comment from Hotel Management
Feb. 27, 2024 by Hotel Colombina, Hotel Management
Dear Mrs. Linda,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that the staff at our hotel was welcoming and extremely accommodating and we are pleased that we could address the issues with the stairs and room temperature to your satisfaction.We appreciate your kind words about our great location and beautiful property. We look forward to the pleasure of hosting you again in the future.Best regards,
by A traveller
Posted Feb. 23, 2024 on Expedia
I am so glad we booked this hotel. It was close to the main attractions in Venice and the vaporreto. All the staff are friendly and they even allowed us to check in early. The junior suite is beautiful. I felt like we were transported back in time. The breakfast is excellent. We also ate dinner in the hotel on our first night and it was delicious. We will book this place again when we go back.
Comment from Hotel Management
Feb. 27, 2024 by Hotel Colombina, Hotel Management
Dear Mrs. Maria,We express our sincere gratitude for taking the time to share your positive experience at our hotel. We are delighted to learn that your stay was enjoyable and that our location, friendly staff, and the early check-in option contributed to your overall satisfaction.It brings us great pleasure to hear that the junior suite exceeded your expectations and provided a sense of being transported back in time. We are also thankful for your kind words regarding the excellence of our breakfast and the delicious dining experience on your first night.Your consideration to book with us again for your future visits to Venice is truly an honor, and we look forward to the opportunity to welcome you back.Warm regards,
by A traveller
Posted Feb. 21, 2024 on Expedia
Beautiful place
Comment from Hotel Management
Feb. 22, 2024 by Hotel Colombina, Hotel Management
Dear Mrs. Luciana, Thank you for your kind words and feedback. We hope to have the opportunity to welcome you back in the future. Best regards,
by A traveller
Hot and Uncomfortable
Posted Feb. 21, 2024 on HotelsWe really wanted to love this place. Location was perfect for seeing everything in Venice in a short amount of time. It is central to everything. The decor is very Vintage Venetian and ornate. The beds were actually large (king size if you paid for it) and comfortable, and the bathrooms well appointed and good water pressure. BUT, our very big problem was that in an unseasonable warm February, the hotel has refused to turn on the air conditioning and opted to keep the heater on blast. The rooms cannot individually control this. We were told that we could open the windows, and they brought us a very small fan that does very little to cool us. Well we opened the windows, and got eaten by mosquitos all night. Our whole group of eight were miserable for 4 nights with dozens of bites between us. We were unable to sleep most nights, waking up sweating. It is unreasonable to believe that anyone at this hotel has been comfortable during our stay, and the hotel was completely full. The temps for us in the day time this February have been in the 60’s often having us shed all our coats and bask in the sun. How does a hotel not make the unilateral decision to then make the air conditioner available?
Another problem was the variability in accommodation. We all paid the same rate for each room, and some had way more space than others, coffee machines in room (others not) very large bathrooms, while others were tiny, and some had hard flooring (stone) while others had carpet.
Comment from Hotel Management
Feb. 22, 2024 by Hotel Colombina, Hotel Management
Dear Mrs. Christine,Thank you for taking the time to provide detailed feedback on your recent stay. We sincerely appreciate your compliments on our central location, Vintage Venetian decor, spacious beds, and well-appointed bathrooms. We are delighted that you found these aspects of your stay enjoyable.However, we deeply regret the inconvenience you experienced regarding the temperature control in your room. Unfortunately, our centralized air conditioning system, a common feature in many historic buildings in Venice, does not allow us to activate both air conditioning and heating simultaneously. During the summer season, the system provides air conditioning, while in winter, heating is activated.Additionally, we appreciate your feedback regarding the variability in accommodations. The uniqueness of each room is a result of the architectural diversity found in these Venetian palaces. We aim to preserve the historical charm of our property while providing modern comforts.We genuinely regret that your overall experience fell short of expectations, and we will use your comments to assess potential improvements in the future.We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Best regards,
by A traveller
Posted Feb. 19, 2024 on Expedia
Amazing Amazing Amazing
Comment from Hotel Management
Feb. 22, 2024 by Hotel Colombina, Hotel Management
Dear Mr. Joseph,We are thrilled to receive your enthusiastic feedback.Thank you for taking the time to share such a positive review.Looking forward to the pleasure of hosting you again.Warm regards,
by A traveller
Posted Feb. 16, 2024 on Expedia
Amazing location and staff
Comment from Hotel Management
Feb. 22, 2024 by Hotel Colombina, Hotel Management
Dear Mrs. Denise,Thank you sincerely for your review.We appreciate your positive feedback regarding our location and staff.Thank you for choosing us, and we look forward to welcoming you again in the future. Warm regards,
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Hotel Colombina, Hotel Management
Dear Mrs. Victoria, Thank you for your feedback. We hope to have the opportunity to welcome you back in the future.Best regards,
