Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 févr. 2023 sur Hotels
par un voyageur
Publié le 23 févr. 2024 sur Expedia
When we checked in our first room had leaky floors( puddle that formed right in front of the door when you walk in and water that bubbled up through the flooring near that same area). The next morning We asked the front desk to check on the water/puddling while we were out for the day and when we got back later on, we asked the front desk if anything was done, they had no record or recollection to have it checked out. They then tried to contact maintenance but could not get a hold of anyone for 30 mins. Maintenance checked out the floor and said we couldn’t stay in the room so they did move us.
Another item was that the pool and hot tub were out of service even though that was not said before we reserved the room and was one of the bigger reasons why we wanted to stay there. The hotel said since we booked through a tied party they couldn’t provide any discounts. Maybe Expedia can help us???
The hotel should have given us a few comp rooms for the inconveniences but just gave us two free drink tickets( that is nothing in my mind)
Lastly was the door key cards, we needed to get new key cards each time we left and came back as the cards never worked on the door. The hotel said they knew about this issue and that they need to get new card system but that was still another inconvenience.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for your feedback. Please accept our sincere apologies that your stay did not meet your expectations. This is not the quality of service we aim for so rest assured we will share your comments with our team to better serve our guests in the future. We hope you'll give us another try in the future.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
I made the reservation several months in advance. Upon arrival to check in at 330pm we were told the room was not available and could not give any time frame when it would be ready. We had to advocate strongly with Manager to get our room. Met two couples that were still waiting for their room at 6pm. No hot water for one day of our 2 day stay. Pool was closed. Will only stay at Marriott’s moving forward.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Ronald,Thank you for your review. We sincerely regret to learn of your disappointment with your experience and apologize for the inconveniences that you encountered during your stay. Your feedback will be shared with our team to ensure any necessary adjustments are made promptly and to prevent an instance such as this from occurring in the future. It is our hope that you will give us another chance to change your perceptions down the line.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
unfriendly staff
Commentaires de Gestion de l’hôtel
25 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Susan,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It is our hope that you will give us another chance to change your perceptions down the line.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Room was not ready till after 6:00pm. Had an event to go to when we arrived so had to find a room to get ready in and iron clothes. Pool was closed and did not know that ahead of time. Housekeeping was non existent. Bar was great but not officially part of the hotel so you couldn't charge anything to your room.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par General Manager , Gestion de l’hôtel
Dear David,Thank you for your review. We regret to learn that you were not satisfied with your experience. Please accept our apologies for the extended wait you encountered upon check-in and for any disappointment caused by the availability of the pool. We'll be sure to discuss your concerns internally to determine ways of improving in these respects. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Locks would not respond. Had to get new cards every day.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Jo,Thank you for your review. We regret to learn of the inconvenience you encountered with the key cards. Your report will be shared with our team to determine ways of improving in this respect. We hope you enjoyed your stay with us otherwise and hope to welcome you back in the future for a seamless visit worthy of a perfect rating.
par un voyageur
Publié le 15 févr. 2024 sur Hotels
the stay was amazing, unfortunately the hottub and pool were shut down due to a leak, but bar and Morgan were above wonderful and made up for it!
Commentaires de Gestion de l’hôtel
17 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Brandon,While we apologize for any disappointment due to our pool and hot tub closure, we're thrilled to know that you had a great time with us overall, thanks to Morgan! We will be sure to pass your compliments along to them. Thank you, and we hope to see you again soon.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Supervisor was the bright spot rest of staff rude. Tried to put us next to year round transients.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par General Manager, Gestion de l’hôtel
Dear George,Thank you for taking a moment to leave a review. While we're pleased that our supervisor left a memorable impression on you, we regret falling short of our goal of providing memorable hospitality all around. Your feedback will be shared internally to ensure our high standards are being met. It was a pleasure having you here, and we hope you will give us another chance to provide you with a stay that reflects our true spirit of service.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
We were disappointed that the “heated” pool seemed to be heated only on weekend days.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Joan,Thank you for your review. We apologize that the pool wasn't adequately heated during your stay, and we'll be sure to notify the appropriate team members. Hopefully, this was only a minor concern, and you enjoyed your time with us overall. We hope to see you again soon!
