Ratings based on 925 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 16, 2024 on Expedia
Great hotel. We were in one of the bedrooms facing the square at the front - thank you for placing us on a low floor with a lift as we are all around 70 and one had just had a knee op. We were very surprised that the square was lovely and quiet at night times. The breakfast gave a good range of choice on the continental side. (I cannot comment on the English breakfast as I didn't have it). The hotel is ideally placed being about 10 mins walk from the busy St Mark's area. Would definitely use again..... especially as they have "proper" room service, unlike many hotels these days. My only complaint would be that the coffee provided in the room is really not very nice, but the shower is wonderful!
Incidentally, as the hotel tells you, use the orange line ferry from the airport. The men there told us to use the blue line rather than wait 10 mins extra for the orange one (and only 50 metres walk .... humph!) .... don't - the orange stop is very close to the hotel and much better when you have luggage to transport.
Comment from Hotel Management
Feb. 19, 2024 by Enrico, Hotel Management
Thanks for this beautiful review Gwenndoline!Enrico
by A traveller
Posted Feb. 15, 2024 on Expedia
Benissimo
Comment from Hotel Management
Feb. 19, 2024 by Enrico, Hotel Management
Thank you Herbert!
by A traveller
Do not Recommend!
Posted Feb. 12, 2024 on HotelsThe room had no air flow and even though it was winter, the room was extremely hot. There was no way of reaching customer service or fixing the air issue so we had to stay up all night sweating. Additionally the room is just not nice and there’s no space to move around the bed or store your belongings without being able to walk. The bathroom was also extremely out dated and there was barely any lighting. Overall, if you’re looking for a place to vacation or stay for a pleasant weekend in Venice, do not stay here. It honestly ruined our vacation not being able to sleep or feel clean in this place.
Comment from Hotel Management
Feb. 15, 2024 by andrea, Hotel Management
BUONGIORNO, YOU HAVE BOOKED 1 ECONOMY DOUBLE ROOM WHICH IS AS DESCRIBED OUR smallest tipolgoy. regardsandrea
by A traveller
Posted Feb. 10, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Stefano, Hotel Management
Thank you very much Tracy!!
by A traveller
OK place to stay in a pinch
Posted Jan. 2, 2024 on HotelsFirst the staff at the front office was nice, we were offered a tour of a Murano glass factory which included a water taxi ride, we enjoyed this and were very appreciative. It shows the hotel was at one point was superb, however it needs a little update and some tender loving care. Being near the water, you can expect moisture however the matting inside the frame in our room had mold, we let the staff know when we left but it wasn't enough to ruin our trip or change rooms. We felt it was cold enough to avoid any issues.
Comment from Hotel Management
Jan. 23, 2024 by Enrico, Hotel Management
Buongiorno Lawrence,Thanks for your review. We will investigate about reports in order to improve guests' stay.
by A traveller
Great hotel in Venice!
Posted Jan. 1, 2024 on HotelsThe location was great, shopping, dining, transportation, and all of the hot spots were in walking distance.
The hotel is clean, the room was spacious, comfortable, and the shower had amazing water pressure.
My favorite part of this hotel was the hotel bar, there was live music, and great cocktails! The band was great, the bar was full, and it was a great way to end the evening.
The staff was friendly, helpful, and always available. This was a great hotel for our 2 night stay in Venice.
Comment from Hotel Management
Feb. 1, 2024 by Stefano, Hotel Management
Thank you very much Nerissa! Grazie mille!!
by A traveller
Posted Jan. 1, 2024 on Expedia
Access to water taxis with luggage is vital in Venice. This hotel had an entrance on a canal just for water taxis and was only a few steps away from a public vaparetto stop.
Comment from Hotel Management
Jan. 23, 2024 by Enrico, Hotel Management
Thank you Charla for sharing your experience!
by A traveller
Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Enrico, Hotel Management
Thank you !
by A traveller
Posted Dec. 29, 2023 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Enrico, Hotel Management
Thanks Cong!
by A traveller from New York
Posted Dec. 18, 2023 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Enrico, Hotel Management
Appreciated Sharon!
