Note fondée sur 728 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Great staffs. Easy check in.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Karam, Thank you for your kind words! It is lovely to hear that you had a positive experience with our staff and found the check-in process seamless. At Extended Stay America, we strive to make every guest's stay enjoyable. We look forward to welcoming you back for another wonderful visit!Sincerely,Hotel Management
par un voyageur
Publié le 13 févr. 2024 sur Expedia
The staff was extremely nice but the property needs an update desperately. I was surprised that the rooms didnt have any kitchen items at all, usually at an extended stay there is a little bit. The beds were fairly comfortable though and we slept well.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear dallas, Thank you for your review of our hotel. We appreciate you mentioning our location and are glad that you enjoyed the service provided by our associates. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver them to the guest's suite upon request. We take your concerns seriously and will address them effectively for future improvement. Thank you for your valuable feedback, and we hope to welcome you back on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 7 févr. 2024 sur Hotels
par un voyageur
Positive experience
Publié le 1 févr. 2024 sur HotelsGreat stay. Clean room, friendly staff.
par un voyageur
Not really an Extended Stay
Publié le 6 janv. 2024 sur HotelsIt is a minimally furnished extended stay. Nice refrigerator and microwave but hard to wash dished or cook anything other than prepared frozen meals.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Hotel Management , Gestion de l’hôtel
Dear Barry, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. Thank you for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area.Sincerely,Hotel Management
par un voyageur
Publié le 3 janv. 2024 sur Expedia
An older property but an outstanding staff keeping it clean and well maintained. Very friendly and helpful. The staff are the key to the five stars above.
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Safe area easy to get around restaurants, shopping mall all in the same area :)
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Virginia, Thank you for taking the time to share your experience with us. While we are pleased to see that you found the area convenient and safe, we regret any challenges that impacted your overall experience. Please be assured we are committed to continuously improving our guest experience. Your comfort is our priority, and we would be honored to have the opportunity to welcome you back in the future, providing you with an even better stay. Sincerely,Hotel Management
par un voyageur
Publié le 31 déc. 2023 sur Expedia
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Staying for the night to give my children a different holiday experience. We were disturbed by another patron at the hotel. The staff was not helpful. The patron should have crossed boundaries... I like extended stays but I was not pleased with this location
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear Kristin, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely, Hotel Management
par un voyageur
Publié le 29 déc. 2023 sur Hotels
It was last min so it was ok
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear Catherine, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope to see you again soon.Sincerely, Hotel Management
