Ratings based on 857 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 10, 2024
Convenient and
Clean
Comment from Hotel Management
Mar. 12, 2024 by Dylan, Hotel Management
Thank you for your feedback, we appreciate it Carrie. We look forward to seeing you again in the future!
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Eleanor, GM, Hotel Management
Thank you for reviewing the property. Can you please elaborate on what made the stay a 1? We would love the feedback and try to make the next stay better. Please kindly respond to Eleanor Specht at eleanor.specht@ignitehotels.com
by A traveller
Posted Feb. 25, 2024 on Hotels
Everything was very clean. The staff was very friendly and helpful. Strong coffee and great selection for breakfast.
Would stay here again.
Comment from Hotel Management
Feb. 29, 2024 by Dylan, Hotel Management
Wonderful to hear, thank you for your great feedback! We are glad you enjoyed your stay and we look forward to seeing you again in the future Pamela!
by A traveller
Posted Feb. 21, 2024 on Expedia
I understand that hotels want to be open during renovations, but I guess they should discount rates if that’s the case. The guest room I was given a key to hasn’t been cleaned, so it strewn with take out containers and used linens. I dragged my bags back down to the lobby to see if I could get a room that had been cleaned. I told the pleasant person on duty that my only requirement was quiet, since I would be switching to a day-sleeping schedule during my stay. She put me in a room on a floor that was being renovated, so I awoke to power tools and loud banging nice and early. I asked for a third room, and this time scored a room that required, in order to take a shower (at any time of day) running the hot water in the sink for, seriously, 15 to 20 minutes beforehand (no exaggeration here), and then running the shower itself for about 5 full minutes to get some hot water. This was described as completely normal for the suites (so I was paying a little more for this feature). By the time I left, the lobby was being painted, and I figured on my next visit I’d probably stay somewhere else. I know that many hospitality businesses are struggling to maintain adequate staff, but it was unsettling how often the front desk was unmanned and had no bell to ring.
Comment from Hotel Management
Feb. 22, 2024 by Eleanor, GM, Hotel Management
Thank you for taking the time to write a review.We strive for every guest to have an exceptional experience at our hotel. We have fallen short of this experience with you and your family. We are currently working with our team in maintenance and housekeeping to rectify all issues you have addressed. We were under the understanding that bathroom doors were being switch out and that it would be very seamless, which to my dismay was not the case. I was the one that moved you to the 3rd floor for a quiet room. It is not normal to have to ask you to run the water, however when rooms are not occupied for a time being, hot water does need to be ran in a sink to plumb the lines. In a normal situation, we would have done this prior to arrival so no one knows. I do apologize that you felt it was ok from me to allow this. It was not, I simply was trying to get you what you needed fast. Since, we have fallen short please accept our sincerest apologies for all inconveniences that were caused. We hope that you considered using the Hampton Inn and Suites in Walla Walla again for your travel needs.
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Feb. 16, 2024 by Dylan, Hotel Management
Thank you for your feedback Hao, we appreciate it. Thank you for choosing the Hampton and we look forward to seeing you again in the future!
by A traveller
Posted Feb. 12, 2024 on Expedia
Beautiful hotel, great staff, great breakfast. Super clean, lovely stay! Will stay again. Became a Hampton/Hilton rewards member because we liked it so much!
Comment from Hotel Management
Feb. 15, 2024 by Dylan, Hotel Management
Wonderful, that's what we love to hear! We are so glad you had a great time and we look forward to seeing you again in the future Gwenn!
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by Dylan, Hotel Management
Thank you for your feedback, we are glad you had a great time and we look forward to seeing you again in the future!
by A traveller
Posted Feb. 1, 2024 on Expedia
Nice place friendly staff
Comment from Hotel Management
Feb. 2, 2024 by Dylan, Hotel Management
Thank you for your feedback Mike, thank you. We are glad you enjoyed your stay, we look forward to seeing you again in the future!
by A traveller
Posted Jan. 21, 2024 on Expedia
Well maintained facility
Comment from Hotel Management
Jan. 22, 2024 by Dylan, Hotel Management
Thank you for your feedback Allen, we appreciate it! We look forward to seeing you again in the future, thank you for choosing Hilton!
by A traveller
Posted Jan. 15, 2024 on Expedia
Lovely room which was very accessible. But, the wall unit for heating was very loud when it came on. Only area of improvement.
Comment from Hotel Management
Jan. 15, 2024 by Dylan, Hotel Management
We are happy to hear you enjoyed your room, but we apologize for the inconvenience with our heating unit! We ran into a few issues when we had the sudden weather drop and we are working on resolving the issue. Thank you for your feedback, we look forward to seeing you in the future!
