Ratings based on 791 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 6, 2024
Had forgot DL but had paid for room. Did have a picture of DL wife had texted. They still wouldn’t check me in but offered me a room at over twice the price at a different location.
Comment from Hotel Management
Apr. 8, 2024 by Hotel Management, Hotel Management
Dear Dan, Thank you for sharing your experience. We apologize for the inconvenience caused upon arrival. Verifying guest IDs at check-in is a standard process, and our brand standard requires that our guests follow this. We take our guests' safety and security very seriously and understand your frustration. Once again, we are sorry for the frustration you encountered. We are grateful for your patience, and we hope you will give us another chance to provide you with the exceptional stay you deserve on your next visit to Providence.Sincerely,Hotel Management
by A traveller
Posted Mar. 17, 2024 on Expedia
Great job!
by A traveller
Posted Mar. 16, 2024 on Hotels
by A traveller
Don’t waste your money! Spend alittle extra
Posted Mar. 15, 2024 on HotelsThis location is trash. Shower was slippery bust my behind then went to lay down and there was a roach on the bed. No refund offered. The manager didn’t care one bit!! At night there is so much traffic in the parking lot and building! Not good traffic either. Had to ask front desk was this in a bad area
Comment from Hotel Management
Mar. 16, 2024 by Hotel Management , Hotel Management
Dear Theresa, We are genuinely sorry for the disappointing experience you had during your stay. Your safety and comfort are paramount to us, and we deeply regret the issues you encountered with the slippery shower, pests, and traffic disturbances. Please accept our sincerest apologies for any inconvenience caused by the lack of assistance from our manager and the offer of a refund. We take your concerns seriously and are actively addressing them to prevent similar incidents in the future. We understand your hesitation, but we assure you that this does not reflect our usual standards. We appreciate your feedback and invite you to give us another chance to provide you with the exceptional stay you deserve. Sincerely,Hotel Management
by A traveller
Posted Mar. 14, 2024 on Expedia
The lack of staff left me outside for about a half hour because the door locks.
Comment from Hotel Management
Mar. 15, 2024 by Hotel Management , Hotel Management
Dear Walli, We deeply apologize for the inconvenience you experienced due to a lack of staff availability, which resulted in you being locked outside. Your feedback is concerning, and we will address this issue promptly to ensure that our guests are assisted promptly, especially during such situations. Please know that your comfort and safety are our utmost priorities, and we regret any inconvenience caused. We will take steps to prevent such occurrences in the future and look forward to offering you an improved stay on your next visit.Sincerely,Hotel management
by A traveller
Posted Mar. 9, 2024 on Expedia
by A traveller
Posted Mar. 7, 2024 on Expedia
It smelled really bad in the front desk and the room
Comment from Hotel Management
Mar. 7, 2024 by Hotel Management, Hotel Management
Dear Luis, We apologize on behalf of our team for any inconvenience caused during your visit. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Hotel Management
by A traveller
Posted Mar. 2, 2024 on Expedia
Need to have people clean up after their dogs.
Comment from Hotel Management
Mar. 3, 2024 by Hotel Management, Hotel Management
Dear Garfield, Thank you for taking the time to share your experience. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We look forward to welcoming you again for another stay.Sincerely,Hotel Management
by A traveller
Posted Feb. 28, 2024 on Expedia
happy with stay so far
by A traveller
Posted Feb. 14, 2024 on Expedia
