Ratings based on 844 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 19, 2024
We had an enjoyable stay and the location is great.
Comment from Hotel Management
Apr. 21, 2024 by Paolo P., GM, Hotel Management
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Paolo P., GM
by A traveller
Posted Mar. 4, 2024
Lost my reservation, which appears to have been Travelocity's fault.
Hilton had some hidden fees, like $75 for valet overnight parking and a $25 resort fee (though the do credit your room $25 for food and drink at the hotel)
Comment from Hotel Management
Mar. 5, 2024 by Alicia, Hotel Management
Thank you for your feedback.
by A traveller
Posted Feb. 21, 2024 on Expedia
Stayed one night. Enjoyed our stay 😊
Comment from Hotel Management
Feb. 21, 2024 by Alicia, Hotel Management
Thank you so much for your feedback, we really do appreciate the great review.
by A traveller
Posted Feb. 20, 2024 on Expedia
Overall an amazing day great staff clean property check-in was 4pm they allowed us to check in at 1:30 with no problem. We was able to do a late check out with no problems will definitely go there again
Comment from Hotel Management
Feb. 21, 2024 by Alicia, Hotel Management
We can't wait to welcome you back in the future, Thank you for your review!
by A traveller
Posted Feb. 16, 2024 on Expedia
This is a review directed to the management. You must promote Frank (at the front desk). I have never seen such an amazing and great customer service in a while. Frank checked me in and was very kind, patient, and thorough in his instructions about the whole stay, amenities and other important "know
before you go" information. And he did all this quickly and efficiently while helping other clients simultaneously. Other colleagues of mine have shared also how he was impressive. Frank is very helpful and thoughtful. I truly appreciated my stay at the Capital Hilton. I will stay there during my next trip.
Comment from Hotel Management
Feb. 17, 2024 by Alicia, Hotel Management
Thank you so much for your feedback, we wait to welcome you back. in the future.
by A traveller
Posted Feb. 10, 2024 on Expedia
We like the hotel and its services
Comment from Hotel Management
Feb. 11, 2024 by Alicia, Hotel Management
Thank you so much for your feedback, we can't wait to welcome you back.
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 3, 2024 by Alicia, Hotel Management
Thank you so much for your feedback, can't wait to welcome you back again.
by A traveller
Posted Jan. 28, 2024 on Expedia
I understand there was a convention going on which made the lobby shockingly loud, but other than that, it was a nice quiet room.
Comment from Hotel Management
Jan. 28, 2024 by Alicia., Hotel Management
Thank you so much for your feedback.
by A traveller
Better Than You'd EVER expect
Posted Jan. 15, 2024 on HotelsI'm tired of business travel, not all that fond of DC, and the weather was fn awful. With all this noted, the Cap Hilton kept me safe, warm, and comfortable. Plus, on the insane scale of rates, it was a bit of a bargain.
Comment from Hotel Management
Jan. 16, 2024 by Alicia, Hotel Management
Thank you so much for your feedback, Hope to see you again in the future.
by A traveller
Posted Jan. 13, 2024 on Expedia
Comment from Hotel Management
Jan. 14, 2024 by Alicia, Hotel Management
Thank you so much for your feedback, we can't wait to see you again in the future.
