Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juin 2024
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Hello Tanesha! We are thrilled to hear you had a nice time. Feel free to reach out with any details.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Thanks for your feedback. We’re sorry we did not live up to expectations. We’d love to know more about what we can do to improve, so please feel free to message us with details.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Hello Marcy! We are thrilled to hear you had a nice time. We would love to hear from you about any details!
par un voyageur
Publié le 10 mars 2024 sur Expedia
After a long day of traveling we arrived at the hotel at 2pm and check in wasn't until 4pm. We planned on hanging in the lobby. The wonderful lady at the front desk greeted us and I let her know we were early and just going to hang out for a bit. She checked and was able to get us in a room right then. We were so grateful! Thanks so much we truly appreciated it!
Commentaires de Gestion de l’hôtel
18 mars 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Hi Sandra! Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that our front desk team was able to accommodate your early check-in request and get you settled into your room ahead of schedule. Providing exceptional customer service is always our top priority, and we are delighted that you felt welcomed and taken care of during your stay. We hope to have the pleasure of welcoming you back again soon for another fantastic experience. Safe travels!
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Hello Charles! We are thrilled to hear you had a nice time. Feel free to reach out with any details, we would love to hear from you!
par un voyageur
Publié le 9 mars 2024 sur Expedia
The only problem was the shower in the room was hard to regulate Also the shampoo and conditioner dispensers did not work
Commentaires de Gestion de l’hôtel
18 mars 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Hi Yvette, thank you for taking the time to leave us a review. We appreciate your feedback regarding the shower in your room and the dispensers not working properly. We apologize for any inconvenience this may have caused during your stay. We will make sure to address these issues with our maintenance team to ensure they are fixed for future guests. We hope you were still able to enjoy your overall experience with us and we look forward to welcoming you back again soon. Thank you for choosing to stay with us.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Very nice and clean hotel. Only one tiny issue is that breakfast is not complimentary….. I think it’s a big pricey….. 17.00? Even if you just had a bagel and a small cereal. That’s a lot after already paying $200.00 a night. That’s all!
Commentaires de Gestion de l’hôtel
18 mars 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Hi Edwin, thank you for taking the time to leave your feedback. We are glad to hear that you found our hotel nice and clean. Regarding the breakfast pricing, we appreciate your input and will definitely take it into consideration for future improvements. We strive to offer our guests a high-quality dining experience and we understand your concerns about the cost. We hope that despite this issue, you had an enjoyable stay with us. Thank you again for your review and we hope to welcome you back in the future.
par un voyageur
Poor Customer Service - No Hot Water 9-3
Publié le 5 mars 2024 sur HotelsStay was fine. I prepaid the hotel. When I was checking out the front desk told me I hadn’t paid and the deposit on my room didn’t go thru because of fraud. Both factors untrue. They delayed me so long that I missed my workout class that I paid for. I feel the hotel should reimburse me the $10 fee I paid for my class. The clerk tried to call a manager to no avail. BAlso no hot water from 9 to 3 today so no shower either. I feel this hotel has declined in customer service over time as I have stayed there frequently over the past 6 years.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Takir Rafiq General Manager , Gestion de l’hôtel
Hi Kathy, I am sorry to hear about the issues you have encountered. I will look into the reservation. Please feel free to contact me about your missed class fee. Thank you!
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par GM_Viana Hotel and Spa, Gestion de l’hôtel
Really appreciate the rating. We’d love to know what made your experience great!
