Note fondée sur 823 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Hotels
par un voyageur
Publié le 17 mars 2024 sur Expedia
Staff was very friendly and helpful, very clean
Commentaires de Gestion de l’hôtel
20 mars 2024 par Guest Relations, Grand Traverse Resort and Spa, Gestion de l’hôtel
Hi Jeremy,Thank you for staying with us and taking the time to leave us a five-star review on Expedia! We are happy to hear that you enjoyed your stay and look forward to welcoming you back in the future!
par un voyageur
Publié le 17 mars 2024 sur Expedia
par un voyageur
Publié le 12 mars 2024 sur Expedia
It was loud having to walk thru a sports bar to get too and from my room. I was in the family section where kids were running around at 10 pm to 11 pm. I had a dead bug in my window and the tv remote battery died at 11 pm.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Guest Relations, Grand Traverse Resort and Spa, Gestion de l’hôtel
Hi Stephanie, Thank you for staying with us and taking the time to leave us a review about your recent stay. We are sorry to hear about these inconveniences during your stay. We will be sure to share them internally with our team so that we can improve. Thank you for being our guest, we hope we get the chance to welcome you back in the future!
par un voyageur
Nice getaway for March
Publié le 10 mars 2024 sur HotelsMany things to do under one roof. We stayed for a 3-day anniversary weekend. We thoroughly enjoyed the couples massage at the Spa. The beds in the room were very comfortable. Wish the rooms were a little better appointed- feels sparse. A mini microwave or more than a small sofa.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Guest Relations, Grand Traverse Resort and Spa, Gestion de l’hôtel
Hi Shannon, Thank you for staying with us and taking the time to leave us a detailed review about your experience. We are thrilled to hear that you enjoyed your experience at Spa Grand Traverse. Additionally, we appreciate your feedback about our accommodations. We will be sure to share your feedback internally with our team. We look forward to serving you again in the future!
par un voyageur
Publié le 10 mars 2024 sur Expedia
Our first room smelled so badly of dog urine we had to be moved. They moved us to a supposedly upgrade, a suite, but it had a view of a brick wall. We drove 3 hours each way to look out at a brick wall. It took 90 minutes just to get into the room we didn’t even want a suite. Then we returned to a tower room for the next night and there was hair in the sink and all over the bathroom walls - I took photos , the carpet was frayed and a trip hazard. They gave us breakfast coupons for all the problems and when we ordered breakfast, I ordered eggs Benedict and they send fried eggs, also have a photo. This place has gone downhill and when I asked for further compensation, the manager told me they already upgraded us and they actually lost money on our stay. I will be getting in touch with the tribe with my photos and concerns.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Guest Relations, Grand Traverse Resort and Spa, Gestion de l’hôtel
Hi Anne, Thank you for staying with us and taking the time to leave a detailed review about your stay. Our records indicate that you were able to speak with a manager during your stay and hope that they were able to help resolve your issues. We apologize for the inconvenience that you experienced during your stay and hope we get the chance to welcome you back in the future.
par un voyageur
Publié le 9 mars 2024 sur Expedia
Beautiful and comfortable
par un voyageur
Publié le 4 mars 2024 sur Expedia
par un voyageur
Publié le 4 mars 2024 sur Expedia
Nice place
par un voyageur
Publié le 3 mars 2024 sur Hotels
Pool area could have been kept up better
