Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2022 sur Expedia
Room was very small with no window, only a skylight. Was difficult to charge items (drinks, breakfast...) to room, had to pay upfront
Commentaires de Gestion de l’hôtel
6 oct. 2022 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Trevor, Thank you for your review, we appreciate you sharing your experience. We offer all guests upon check in if they would like to pre-authorise a card on to their room so that they can charge things to their room throughout their stay. Guests who do not take this option will need to pay as they go. Sorry for any inconvenience. As a city hotel, some of our rooms do indeed only have windows in the roof, though with location this does not really impact views. Again, please accept our apologies for any inconvenience.We hope to welcome you for another stay soon. Best regards, The Guest Experience Team
par un voyageur
Publié le 9 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2022 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Lionel, Thank you for your great review. We are so pleased you enjoyed your stay with us and thank you again for taking the time to share your experience. We look forward to welcoming you back again, and should you need any assistance, please do not hesitate to reach out. Kind regards, Team Winchester
par un voyageur
Publié le 16 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2022 par Jonas Yang, Gestion de l’hôtel
Dear Christopher,
Thank you very much for taking the time to share your feedback regarding your visit to The Winchester. We genuinely value and appreciate your feedback.
I am delighted to hear that you enjoyed the experience in the hotel. Thank you also for your kind words.
We look forward to welcoming you back to The Winchester Hotel & Spa in the near future.
Kind regards,
Jonas Yang
Operation Manager
par un voyageur
Excellent Spa Hotel, can't wait to return soon!
Publié le 3 mars 2024 sur HotelsOverall a really lovely, clean, modern hotel. Our room looked brand new, and the bathroom was spotless. A bit of noise due to adjoining room door, made it less sound proofed, but luckily had nice neighbours. Spa a bit oversubscribed, ran out of robes, steam room closed and jacuzzi full of thick white foam. But the pool and surrounding area spotless as was changing room. There's a lovely relaxation room to use prior to an incredible treatment. I highly recommend you treat yourself. I had Kinga and it was one of the best spa treatments I've ever had! We had breakfast, which was great, and had a lunch from the bar menu, which was really impressive. Loads of parking and wonderful staff. Overall 9/10, would definitely come again. Despite a few criticisms, the value for money and service makes this hotel a definite on my return list.
Commentaires de Gestion de l’hôtel
4 mars 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Jessica,We are thrilled to read your wonderful feedback on The Winchester Hotel & Spa. We are glad to know that you enjoyed our clean, modern rooms, the breakfast, and our bar menu. Your kind words about our staff are much appreciated. We are sorry to hear about the noise from the adjoining room and the oversubscription at the spa. We appreciate your understanding and will certainly take your points into consideration as we constantly strive to enhance our guests' experiences. Your recommendation and plans to return are the highest compliments. We look forward to welcoming you back for another memorable stay.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Matthew,We appreciate your rating and we're sorry to hear that your visit to The Winchester Hotel & Spa didn't meet your expectations. We are committed to continuous improvement and your feedback is a valuable part of this process. We hope to have another opportunity to provide you a more satisfying experience in the future.Best regards,The Winchester Guest Experience Team
par un voyageur
Nice room but outside light and awful blind!
Publié le 27 févr. 2024 sur HotelsNice room and stay. Biggest issue was the blind. Let in so much light, as there was an outside light outside the room was illuminated all night. Had literally no sleep
Commentaires de Gestion de l’hôtel
29 févr. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Luke,We're glad to hear that you appreciated the quality of our rooms and your overall stay. However, it's regrettable that the issue with the blind and outside light affected your sleep so negatively. We always aim to provide a comfortable and restful environment for our guests and we apologise if we fell short in this instance. Your comments are invaluable to us as we continuously strive to improve our guest experience. Thank you for bringing this to our attention.Best Regards,The WinchesterGuest Experience Team
par un voyageur
Staff Went Above and Beyond
Publié le 25 févr. 2024 sur HotelsWe came here for a little valentines mini break and we had a great stay. There were some minor issues with the room which we almost immediately correct but the amazing staff. We were also given complimentary parking as an apology. The staff really went above and beyond. Huge thank you to elsa also.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Cory,It's heartening to hear that you enjoyed your Valentine's mini break at our hotel. We take pride in our team's dedication to go the extra mile for our guests. Your mention of Elsa is acknowledged, and we'll certainly pass on your appreciation to her.We're glad to hear that any minor issues encountered were promptly rectified, and we hope that this fueled a positive experience for you. The gesture of complimentary parking was our way to express our sincere apologies.We look forward to welcoming you back for another memorable stay at The Winchester Hotel & Spa.Best regards,The Winchester Guest Experience Team
par un voyageur
Winchester spa hotel in a perfect location
Publié le 25 févr. 2024 sur HotelsExcellent hotel in a great location a short walk from all attractions and shops.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Guest,We are delighted to hear that you found our location to be excellent and convenient. It is always our goal to provide our guests with an ideal base from which they can explore and enjoy all the attractions and shopping options that the area has to offer. Your positive comments about our hotel are greatly appreciated and we look forward to welcoming you back in the near future.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Decent stay, not a big spa person but the room was nice
Commentaires de Gestion de l’hôtel
21 févr. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Theresa,We are delighted to hear that you had a decent stay at The Winchester Hotel & Spa. Your satisfaction and comfort are paramount to us. It's great to know that you found our room to your liking, which we meticulously prepare to offer a relaxing and enjoyable stay.Thank you for choosing to stay with us. We look forward to welcoming you again in the future.Best regards,The Winchester Guest Experience Team
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par The Winchester Guest Experience Team, Gestion de l’hôtel
Dear Edward,It's wonderful to learn that your experience at The Winchester Hotel & Spa was excellent. Your satisfaction is our ultimate goal and we're thrilled that we've met your expectations. We strive to provide memorable experiences that truly stand out. We're delighted to have been a part of your journey and look forward to welcoming you back.Best regards,The Winchester Guest Experience Team
