Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Very bad service
Publié le 8 juin 2022 sur HotelsWe came back late from a long walk in the Lakes and realize arriving in our room that they gave us a room with no blind or curtain !!!!
We rang the Reception at 11pm they said someone was coming but nobody showed up.
The following morning when we wanted to record a formal claim the receptionist just told us "sorry"
It is a shame !!!
Avoid this hotel !
You pay a high rate for the location but the rest is shameful !!
par un voyageur
Superbes emplacement/vue mais service à revoir
Publié le 29 août 2019 sur HotelsHotel très bien placé avec vue magnifique sur le lac mais un peu vieillot
Petit dejeuner buffet avec pas mal de choix mais la qualité pourrait être améliorée (porridge préparé avec du lait plutôt que de l’eau par example)
La douche était un cauchemar alternant eau bouillante et glacée sans qu’on touche au robinet et quand nous l’avons mentionné à l’accueil, aucune excuse, juste un “merci pour le feed-back”
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2024 par Agata, General Manager, Gestion de l’hôtel
Dear Guest Thank you for scoring your recent stay with us. We hoe you enjoyed your stay with us and we hope to welcome you again soon. Thank youAgata
par un voyageur
Lake view room
Publié le 17 mars 2024 sur HotelsHotel is excellent. Staff are amazing and look after you as soon as you walk in. We got there before check in and left our luggage with them. Waited in the bar area which has excellent views of the lake. Our room was bang on clean, tidy and with a lake view. Breakfast in the morning was spot on again amazing views. Will stay again here.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Agata, General Manager, Gestion de l’hôtel
Dear Andrew, Thank you for your review. We are delighted that you enjoyed your stay with us and we hope to welcome you again soon.Kind Regards,Agata
par un voyageur
Publié le 15 mars 2024 sur Expedia
The car park was located in a difficult to find area and there was nowhere to park outside the hotel to pick up the car park fob. The cost of £20 was excessive considering that the car park was not on site. The drinks in the bar were very over priced and we had to wait quite a while to get served. The menu for the restaurant as advertised on the website was very different to the one on offer, which had a very limited choice of options. There were limited towels in the room and for the price paid, I would have expected a better service. Overall ridiculously overpriced.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Agata, General Manager, Gestion de l’hôtel
Dear Jo, Thank you for taking the time for posting your review following your recent stay with us. I am sorry to hear that you did not fully enjoyed your stay with us and I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata
par un voyageur
Publié le 11 mars 2024 sur Hotels
I booked a superior deluxe room with lake view. The view was great and the room was ok but thought it was much smaller than I imagined for a superior room. Also I noticed there was no air conditioning. Even though it was March I still had to have the window open , as I do get warm in the night. Reception staff were very friendly , but breakfast staff were very solemn.Breakfast was ok but again I was expecting slightly better if I’m honest. Overall I did enjoy my stay just had slightly higher expectations for the price of the stay.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Agata, General Manager, Gestion de l’hôtel
Dear Beverley, Thank you for sharing your comments with us following your stay with us. I am pleased to see that you enjoyed your overall stay with us. I am sorry to hear that there were parts of your stay that were below your expectations but I do hope when you visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Agata, General Manager, Gestion de l’hôtel
Dear Guest, Thank you for your 10 out of 10 score following your stay with us. I am pleased to see that you enjoyed your stay and we hope to welcome you again soon.Kind Regards,Agata
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Agata, General Manager, Gestion de l’hôtel
Dear Guest, Thanks for taking the time to score your recent stay with us. I am pleased to see that you enjoyed your stay with us. Kind Regards,Agata
par un voyageur
Publié le 26 févr. 2024 sur Expedia
We booked a deluxe room and we were provided with a room that had a skylight and no window we changed the room. We changed the room into considerably smaller one one with a small window at no reduction in the cost. I also informed it was a special weekend as we were celebrating our 40th wedding anniversary and they were not even aware of it. Will think twice before booking a McDonalds hotel in the future.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Agata, General Manager, Gestion de l’hôtel
Dear Yogesh, Thank you for your review following your stay with us. I appriciate your comments regarding the size of the rooms. The team tried to offer you a room with a better window and a view, unfortunately these are smaller as you said, than the rooms with sky light window. We do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay. Kind Regards,Agata
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Great view just very dated rooms
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Agata, General Manager, Gestion de l’hôtel
Dear Roger, Thank you for sharing your comments with us, we do hope when visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata
