Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2019 par Kim, AGM, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Travis , Gestion de l’hôtel
Dear Ashley,Thanks you so very much for taking the time out to leave us a review score. We really appreciate you and your business. We continue to work hard at serving You better.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Room was in bad shape... we were moved to a different room, but plumbing wasn't working... when asked if we would be okay with yet another room we just refused and asked to be reimbursed. Can't just keep moving us around until we find a clean room for you. GO LOOK FOR YOURSELVES! Still haven't heard back on the reimbursement. We will not be darkening their doorway anytime soon.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Travis , Gestion de l’hôtel
Dear Ry, I’m so sorry to hear about your experience. I’m the guest service manager and this is the first time this is being brought to my attention. Would you be so kind to reach out to have further discussion? This is very much unlike the experience all out guest has. I would like to make this up to you. Please reach out at 608-254-1700 and ask for a manager. Thanks.
par un voyageur
Last Stay Here
Publié le 11 févr. 2024 sur HotelsCheck-in for most hotels is 4 p.m. In all hotels in the Wisconsin Dells, upon arrival before 4 p.m. the hotels give you access to your room if it’s ready and the hotels always give you wristbands to the water parks to start enjoying your stay. This hotel will give you early access for a fee of $25. Don’t book this hotel if you want to enjoy two days water access in the Wisconsin Dells. You get a few hours the night you arrive and then the next day. The hotel also has several common areas where families had made it their room with stuff all over. The lobby looked like multiple people’s luggage had exploded all over. This is our third and final stay at this hotel. The woman sitting in her room underwear with her legs spread open for my six year old to see her down under area was more than enough to seal the sea of paying to stay at Chula Vista itself. I’m also done with a 4 p.m. check in time as well as place that refuses to give you water access early. If you want an old lady bush show and limited access time to water then book her; otherwise, the water parks hotel charging more are worth the price.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Travis , Gestion de l’hôtel
Dear Matthew,We are so sorry to hear about your experience. We always try as best as possible to accommodate our guest upon early arrival, however, like all resort/hotel we cannot promise or guarantee check In until 4pm, especially on busy weekends. Because we are a Wyndham property we do offer free early check in to certain rewards members , all other reservations may attract a cost at management discretion.We apologize that we couldn’t get you in early however we are happy you liked Chula Vista resort. All the best in your future travels.
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 févr. 2024 par -The Team, AmericInn by Wyndham Wisconsin Dells, Gestion de l’hôtel
Dear Andrew, Thank you for taking the timeout to leave a feedback. Please don't hesitate to reach out to us so we can resolve any issues you had with your stay.
par un voyageur de Bemidji
Publié le 4 févr. 2024 sur Expedia
Have stayed here many times before (to and from Minnesota to the Indy 500, also to and from Florida vacations). We had trouble closing the door - doesn't seem to latch properly. Also, the lobby and public areas have been blaring very loud rather annoying music all afternoon and into the evening. I don't object to what sounds like Christain/pop . . . it's just loud and very bothersome. The lobby is almost unusable because of it.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par -The Team, AmericInn by Wyndham Wisconsin Dells, Gestion de l’hôtel
Dear Marshall,We would like to extend our sincerest apologies for the inconveniences you faced during your stay. We have made maintenance aware of the issue with the door and it is being resolved. The lobby ambiance have been a great concern so we will continue working to make it a better experience.
par un voyageur
Publié le 2 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par -The Team, AmericInn by Wyndham Wisconsin Dells, Gestion de l’hôtel
Dear Dawn,Thank you for taking the timeout to leave a feedback, please don't hesitate to reach out to us so we can better resolve any issues you had throughout your stay.
par un voyageur
Publié le 28 janv. 2024 sur Expedia
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2024 par -The Team, AmericInn by Wyndham Wisconsin Dells, Gestion de l’hôtel
Dear Efren, Thanks you for the great feedback, we are happy to know your stay was good. We can't wait to welcome you back.
par un voyageur
Publié le 19 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 janv. 2024 par -The Team, AmericInn by Wyndham Wisconsin Dells, Gestion de l’hôtel
Dear Felicia,We appreciate you taking the time out to leave your feedback. Please don't hesitate to reach out to us and let us know where we missed the mark so we may better welcome future guests.
