Ratings based on 923 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Not a future first choice.
Posted Feb. 20, 2024 on HotelsThis site is in need of maintenance and renovation. The electronic lock on my room door was attached with shipping tape. Tub was chipped and poorly patched. Small sink without place to put anything. No place to hang clothes. Fan and heater were noisy. Room was not fully cleaned.
Comment from Hotel Management
Feb. 20, 2024 by Hotel's Review Manager, Hotel Management
Hi Joseph,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Rest assured, we take maintenance concerns seriously and are actively addressing them to ensure our guests enjoy a comfortable stay. Please know that we are continuously working to improve our facilities and your comments will be shared with our team for further consideration. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
by A traveller
Probably won't stay here again.
Posted Feb. 19, 2024 on HotelsWe got charged a $7 convenience fee upon arrival, they said it was for use of things like the wifi and pool...
The booking said free wifi and we didn't even plan on using it...
Also breakfast was supposed to start at 6:00am and at 6:30 the lights weren't even on yet.
Comment from Hotel Management
Feb. 20, 2024 by Hotel's Review Manager, Hotel Management
Hi Jerred,We appreciate your feedback and apologize for any inconvenience caused during your stay. The convenience fee covers various amenities, including pool access, which are outlined in our terms and conditions. And while we strive to ensure accurate information in our bookings, we regret any confusion this may have caused. Regarding breakfast, we apologize for the delay in starting service and will address this matter with our team to ensure timeliness in the future. Your comments are valuable to us as we continuously work to enhance the guest experience.
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Hotel's Review Manager, Hotel Management
Hi Kaitlin,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A traveller from Bloomington
Posted Feb. 18, 2024 on Expedia
Unmonitored doors weren't secured, anyone could come and go. Service charge and amount not disclosed when booking. Property seems to be properly cleaned and maintained, but it shows it's age. Carpeting and fixtures past their life, etc.
Comment from Hotel Management
Feb. 20, 2024 by Hotel's Review Manager, Hotel Management
Hi Damian,We appreciate your feedback and apologize for any inconvenience caused by the unmonitored doors. Rest assured, we take security seriously and will address this concern promptly to enhance the safety of our guests. Regarding the service charge, we strive for transparency and will review our booking process to ensure all relevant fees are clearly communicated. While we maintain a high standard of cleanliness, we acknowledge your observations about the aging fixtures and carpeting and will continue our efforts to maintain and update our property where possible.
by A traveller
February dells stay
Posted Feb. 14, 2024 on HotelsRoom was clean and fairly up to date for a super 8. Breakfast was terrible. Yogurt was a week past expiration date and bagels were stale and inedible. They also charged a $7 surcharge with no up front notice. I’ve never had another hotel charge that in my years of using hotels.com.
Comment from Hotel Management
Feb. 16, 2024 by Guest Relations Management, Hotel Management
Dear Guest, I'm truly sorry to hear about your disappointing experience during your stay at the hotel. Understandably, cleanliness and modern amenities are crucial for a comfortable stay, and I'm glad to hear the room met your expectations in that regard. However, the issues you faced with the breakfast are concerning. Finding expired yogurt and stale bagels is not only unpleasant but also reflects poorly on the hotel's standards. Additionally, unexpected charges can be frustrating, especially when not communicated upfront. Your feedback highlights areas where the hotel can improve to ensure all guests have a more enjoyable and hassle-free experience.
by A traveller
Posted Feb. 9, 2024 on Hotels
Hotel was very dated but in decent condition, room was still dirty, had cracker crumbs on nite stand and something stuck on one of the bedsheet, lights in room did not work next to the bed at all
Comment from Hotel Management
Feb. 10, 2024 by Hotel's Review Manager, Hotel Management
Hi Mark,We're sorry to hear about your experience at our hotel. While we strive to maintain high standards of cleanliness and comfort, we understand that your recent stay fell short of expectations. We appreciate your feedback regarding the condition of the room, and we'll address these issues with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Hotel's Review Manager, Hotel Management
Hi Janet,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 3, 2024 by Hotel's Review Manager, Hotel Management
Hi Darin,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A traveller
Posted Feb. 3, 2024 on Hotels
Breakfast is ok, but choice of spread limit ... no real butter, no peanut butter, one grape jam choice, no hot sauce or catchup on eggs.
Pool and hot tub is working ... yeah!
Comment from Hotel Management
Feb. 3, 2024 by Hotel's Review Manager, Hotel Management
Hello,We appreciate your feedback and are delighted to hear that you enjoyed the functioning pool and hot tub amenities. Regarding the breakfast spread, we understand the importance of having a diverse selection, and we apologize if it did not meet your expectations. We constantly strive to enhance our offerings, and your insights will certainly be taken into consideration for future improvements. Thank you for choosing our hotel, and we hope to welcome you back for an even more enjoyable stay in the future.
by A traveller from Orland Park
Posted Feb. 3, 2024 on Expedia
Recently updated!
Room was a good size.
Price was excellent.
Breakfast wss ok. Staff was not very friendly
Comment from Hotel Management
Feb. 3, 2024 by Hotel's Review Manager, Hotel Management
Hi Steven,We appreciate you taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our recently updated rooms and found them spacious. It's great to know that our pricing met your expectations. While we're sorry to hear that the breakfast and staff interactions fell short of perfection, we'll certainly take your comments into consideration as we continuously strive to improve our services. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.
