Ratings based on 119 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 2, 2024 on Expedia
by A traveller
Posted Dec. 27, 2023 on Expedia
by A traveller
Posted Dec. 24, 2023 on Expedia
by A traveller
Posted Dec. 17, 2023 on Expedia
by A traveller
Posted Dec. 12, 2023 on Expedia
by A traveller
Posted Jul. 30, 2023 on Expedia
by A traveller
Posted Feb. 6, 2022 on Hotels
Live eight nights here. Frankly speaking, no any service attitude to customer from the restaurant female manager. Refuse my request to switch the breakfast from one day to another due to the very early check out of the last day. Please underatand I am paying for the good service from a five star hotel, but you make me feel I am facing a government office.
Comment from Hotel Management
Feb. 7, 2022 by Digital Manager, Hotel Management
Dear Guest, thank you for sharing your experience on your recent stay with us. The Hotel apologise for the unpleasant experience and the service failure. We will look into the below matter seriously and take necessary action to ensure that the below does not re-occur again. We would appreciate if you can provide us with another opportunity to try the true. St. Regis service as we always believe in creating associate engagement and guest loyalty.
by A traveller
Posted Dec. 15, 2020 on Hotels
by A traveller from CT
Posted Feb. 5, 2020 on Expedia
Good service, comfy bed, clean room, and good breakfast.
by A traveller
Posted Dec. 14, 2019 on Expedia
I stayed at the hotel from 11-13 Dec. I spent more to book a king bed room, but the room was not available when I checked in because they over-rented out their king rooms. I was offered a twin room but they offered to change me to a king bed the next day. On the following day, I changed to the king bed room. The room was warm and it was obvious that the AC was not functioning properly in room 3318. When the technician came, his advice was to open the window until I decide to go to sleep. Note that the hotel was still serving cold AC and not yet switched to heating mode. The more ridiculous thing is that when I was sending him out, the air in the corridor was much cooler than my room (supposed to be set at 16degrees Celsius with max wind speed). He suggested if I wanted to keep my main door open. Shall not stay here again if I return to Wuhan.
