Ratings based on 895 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Expedia
Booked for 5 nights stay and requested for a non-animal room due to allergies. The room wasn’t clean when checked in. Animal furs found on bed sheet. The floor wasn’t mopped. The shower had hair from previous visitor(s). Laundry room, the washers were dirty (animal furs found in all washers). It seemed housekeepers were not doing their duties on cleaning. Very disappointed and would not recommend.
Comment from Hotel Management
Mar. 18, 2024 by Hotel Management, Hotel Management
Dear HOLLY, Thank you for your review of our hotel. We assure you that we always strive to offer our guests fresh and clean accommodations. Therefore, we apologize that the cleanliness and room conditions you experienced did not meet our high-quality standards. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. Once again, we are sorry for any inconvenience caused and appreciate your feedback. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
by A traveller
Posted Mar. 16, 2024 on Expedia
This property is horrible! No room service whatsoever. Ran out of towels and toilet paper went to the front desk to get some and there was and they didn’t have any! Our trip was based on going to Universal Studios and Disneyland. Our last night there we got to the hotel at 11 p.m. our room cards didn’t work this is such a hassle when your tired and have a sleepy 6 year old! Never again with this chain!
Comment from Hotel Management
Mar. 16, 2024 by Hotel Management , Hotel Management
Dear Ana, Thank you for staying with us. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will take appropriate steps to address them and improve our services. We thank you for your patience and understanding. It was a pleasure to have you as our guest, and we hope to have the opportunity to accommodate you again soon.Sincerely,Hotel Management
by A traveller
Posted Mar. 15, 2024 on Hotels
by A traveller from Yorba Linda
Posted Mar. 12, 2024
I realize this property is old, but it is really run down. The floors could definitely be cleaner, you could see and feel sticky stuff on floor
by A traveller
Posted Mar. 10, 2024 on Hotels
by A traveller
Posted Mar. 9, 2024 on Expedia
Privacy is the most unique experience.
Comment from Hotel Management
Mar. 10, 2024 by Hotel Management , Hotel Management
Dear Jessica, We are delighted you found privacy a unique experience at Extended Stay America! Our priority is to provide a tranquil and comfortable environment for our guests. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management
by A traveller
Posted Mar. 3, 2024 on Expedia
Definitely a great location. Many places to dine. Loved attending Brunch at El Torito’s which was walking distance from the hotel. Will definitely stay here again.
by A traveller
Posted Feb. 23, 2024 on Expedia
by A traveller from Huntington Beach
Posted Feb. 19, 2024 on Expedia
Not as advertised. The elevator smelled of dogs. I get why it’s called “extended stay”. The entrance looks like a back door entrance. Very basic and kind of ghetto for being in “Anaheim Hills”. Should have paid the extra $50 to stay at the Ayres Hotel.
Comment from Hotel Management
Feb. 20, 2024 by Hotel Management, Hotel Management
Dear Angela, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
by A traveller
Posted Feb. 19, 2024 on Expedia
I love that it’s quite and peaceful from outside noise and the beds are comfy .
What I didn’t like was the showers had no steady tempature just steaming Hot and no blow dryers in the bathrooms . Property did supply ice buckets or ice dispenser on property . They only supplied a grungy ice tray
Many lights were out in and around the rooms . And we had 3 different staff members knock on our door in the morning asking us if we are ready to check out when we told the staff members twice about a late check out from the front desk in person . It didn’t matter who you spoke too at the front desk , communication amongst the staff with each other did not work well with the guest wishes in this place .
Comment from Hotel Management
Feb. 20, 2024 by Hotel Management, Hotel Management
Dear Yolanda, Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We also appreciate you sharing the positive aspects of your visit and hope you will return so we can provide you with the outstanding stay we are known for.Sincerely,Hotel Management
