Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mars 2024 sur Expedia
Booked for 5 nights stay and requested for a non-animal room due to allergies. The room wasn’t clean when checked in. Animal furs found on bed sheet. The floor wasn’t mopped. The shower had hair from previous visitor(s). Laundry room, the washers were dirty (animal furs found in all washers). It seemed housekeepers were not doing their duties on cleaning. Very disappointed and would not recommend.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear HOLLY, Thank you for your review of our hotel. We assure you that we always strive to offer our guests fresh and clean accommodations. Therefore, we apologize that the cleanliness and room conditions you experienced did not meet our high-quality standards. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. Once again, we are sorry for any inconvenience caused and appreciate your feedback. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 16 mars 2024 sur Expedia
This property is horrible! No room service whatsoever. Ran out of towels and toilet paper went to the front desk to get some and there was and they didn’t have any! Our trip was based on going to Universal Studios and Disneyland. Our last night there we got to the hotel at 11 p.m. our room cards didn’t work this is such a hassle when your tired and have a sleepy 6 year old! Never again with this chain!
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Ana, Thank you for staying with us. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will take appropriate steps to address them and improve our services. We thank you for your patience and understanding. It was a pleasure to have you as our guest, and we hope to have the opportunity to accommodate you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 15 mars 2024 sur Hotels
par un voyageur
Publié le 15 mars 2024 sur Expedia
par un voyageur de Yorba Linda
Publié le 12 mars 2024
I realize this property is old, but it is really run down. The floors could definitely be cleaner, you could see and feel sticky stuff on floor
par un voyageur
Publié le 10 mars 2024 sur Hotels
par un voyageur
Publié le 9 mars 2024 sur Expedia
Privacy is the most unique experience.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Jessica, We are delighted you found privacy a unique experience at Extended Stay America! Our priority is to provide a tranquil and comfortable environment for our guests. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management
par un voyageur
Publié le 3 mars 2024 sur Expedia
Definitely a great location. Many places to dine. Loved attending Brunch at El Torito’s which was walking distance from the hotel. Will definitely stay here again.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
par un voyageur de Huntington Beach
Publié le 19 févr. 2024 sur Expedia
Not as advertised. The elevator smelled of dogs. I get why it’s called “extended stay”. The entrance looks like a back door entrance. Very basic and kind of ghetto for being in “Anaheim Hills”. Should have paid the extra $50 to stay at the Ayres Hotel.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Angela, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
