Note fondée sur 1 017 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2023 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Sylvie,Thank you ever so much for taking the time to leave a review of your experience with us.I am thrilled to see that had a fantastic time with us and enjoyed the city of York.We hope to have the pleasure of welcoming you back in the near future!Best regards,Dylan CottrillGuest Relations Supervisor
par un voyageur de Leesburg
Publié le 2 août 2024 sur Expedia
We were drawn to this hotel by the great reviews however our room didn’t look like it had been up dated since the 70/80s. It was tired with fraying carpet, a tear in the blinds and marks on the carpet. Very disappointing for the supposedly up graded room we requested. If I could share pictures I would! No desire to return.
Commentaires de Gestion de l’hôtel
3 août 2024 par Noora, Gestion de l’hôtel
Dear Angus,Thank you for sharing your feedback. I'm sorry to hear that your experience did not meet your expectations, particularly with the condition of the room. Your comments about the decor and maintenance issues are important, and I will ensure they are brought to the attention of our management team.Should you consider visiting York again, I would welcome the opportunity to provide you with a more enjoyable experience. Please feel free to contact me directly for any future bookings, and I will do my best to ensure a stay that meets our usual high standards.With my kindest regards,NooraGuest Relations
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Noora, Gestion de l’hôtel
Dear Ollie,Thank you for your five-star review! I'm delighted to hear that you had such a positive experience at The Grand. It's always our aim to provide exceptional service and memorable stays.If you're planning another trip to York, please don't hesitate to contact me directly. I would be more than happy to assist with your arrangements and ensure another fantastic visit.With my kindest regards,NooraGuest Relations
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Noora, Gestion de l’hôtel
Dear Helen,Thank you for your perfect score and kind words! I'm thrilled to hear that you had an exceptional stay at The Grand. It's always a pleasure to know our guests enjoyed their time with us.If you're planning another visit to York, please feel free to contact me directly. I would be delighted to assist with any arrangements to make your next stay just as wonderful.With my kindest regards,NooraGuest Relations
par un voyageur
Publié le 2 août 2024 sur Hotels
Hotel excelente. Cumpre com o que promete.
Commentaires de Gestion de l’hôtel
3 août 2024 par Noora, Gestion de l’hôtel
Prezado(a) Hóspede,Obrigado por sua avaliação perfeita e por compartilhar sua experiência positiva. Fico feliz em saber que o The Grand atendeu às suas expectativas e ofereceu o serviço excelente que buscamos.Caso planeje visitar York novamente, não hesite em me contatar diretamente. Ficarei feliz em ajudar com qualquer arranjo para garantir outra estadia excelente.Com os meus melhores cumprimentos,NooraRelações com Hóspedes
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Noora, Gestion de l’hôtel
Dear Laura F,Thank you for your perfect rating! I'm thrilled to hear that you had a wonderful experience at The Grand. Your kind words are much appreciated and will be shared with the team, who strive to provide exceptional service to all our guests.If you plan another visit to York, please feel free to contact me directly. I would be delighted to assist in making your next stay just as enjoyable.With my kindest regards,NooraGuest Relations
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! I'm thrilled to know you had such a positive experience at The Grand. It's wonderful to hear that everything met your expectations.For your next visit, consider experiencing Afternoon Tea at The Rise, where you can enjoy a delightful selection of savoury and sweet treats, perfect for a relaxing afternoon with stunning views over the city walls.We look forward to welcoming you back. If there's anything I can assist with for your future stays, please don't hesitate to let me know.With my kindest regards,Phoebe HensonGuest Relations Executive
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Beautiful rooms and decor throughout.
Excellent service from all hotel staff!
Wonderful stay, will be back!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Smita,Thank you for your wonderful review! I'm delighted to hear that you enjoyed the beautiful rooms and décor, along with the excellent service provided by the team. It's fantastic to know that you had a wonderful stay and plan to return.On your next visit, you might consider indulging in a relaxing session at The Spa, a tranquil escape located in the hotel's atmospheric former vaults. It's a perfect way to unwind and add an extra touch of luxury to your stay.We can't wait to welcome you back to The Grand. Please feel free to reach out if there's anything I can do to make your next visit even more special.Kindest regards,Phoebe HensonGuest Relations Executive
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Wonderful service, beautiful rooms, a cut above everywhere else.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Marina,Thank you for your glowing review! I'm thrilled to hear that you enjoyed the wonderful service and beautiful rooms at The Grand. It's always our goal to provide an exceptional experience that stands out.Should you be planning a return visit, I highly recommend experiencing the exquisite dining at Legacy, our fine dining restaurant. With its Three AA Rosette-awarded tasting menu, it offers a memorable culinary journey, perfect for special occasions.We look forward to welcoming you back to The Grand. Please don't hesitate to reach out if I can assist with your future plans.With my kindest regards,Phoebe HensonGuest Relations Executive
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Alexander,Thank you for your delightful review and for awarding us a perfect 10 out of 10! I am thrilled to hear that you had an exceptional stay with us at The Grand. Your kind words truly mean a lot to the entire team here.Should you plan to return to York, I highly recommend experiencing our fine dining restaurant, Legacy. With a three AA Rosette-awarded tasting menu and a focus on locally sourced ingredients, it’s the perfect way to celebrate any special occasion or simply enjoy an extraordinary culinary adventure.We look forward to welcoming you back soon.With my kindest regards,Phoebe HensonGuest Relations Executive
