Note fondée sur 996 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2023 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Sylvie,Thank you ever so much for taking the time to leave a review of your experience with us.I am thrilled to see that had a fantastic time with us and enjoyed the city of York.We hope to have the pleasure of welcoming you back in the near future!Best regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Beautiful and very handy for all the fun things in York. The staff are amazing and the stay was wonderful. Thank you
Commentaires de Gestion de l’hôtel
17 mars 2024 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Helen,Thank you for sharing your lovely feedback. I am delighted to hear that you found The Grand to be not only beautiful but also conveniently located for enjoying all the exciting activities York has to offer. Your kind words about our team are greatly appreciated and will certainly be shared with them, as they strive to ensure every guest has a wonderful experience.Thank you once again for choosing The Grand. I look forward to the opportunity of welcoming you back for another memorable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Solid stay
Publié le 28 févr. 2024 sur HotelsGreat solid hotel stay. Room was fantastic, but we did pay an upgrade fee for a suite. The stars of the hotel were the house keeping team, they are the unsung heroes of the hotel. In contrast the spa staff were less than approachable. Probably the only improvement would be to clean the exterior room windows. Enjoyed our stay!
Commentaires de Gestion de l’hôtel
17 mars 2024 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Terence,Thank you for your fantastic rating and for sharing your experience at The Grand. I am delighted to hear that you enjoyed a lovely stay and found your suite exceptional. Our housekeeping team will be thrilled to be recognised as the stars of your visit; they indeed are dedicated to providing the highest standard of service.I acknowledge your feedback regarding the spa team and the exterior room windows. Please rest assured that your comments are invaluable and will be addressed with the utmost attention to ensure our standards are not only maintained but exceeded.Thank you once again for choosing The Grand. I look forward to welcoming you back for another memorable experience.With my kindest regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Always stay in this hotel for a get away. It is one of the more expensive hotels in York, but it is worth the money you spend. Excellent all round, cant fault it
Commentaires de Gestion de l’hôtel
17 mars 2024 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Ryan,Thank you for your glowing 5 out of 5 review and for consistently choosing The Grand for your getaways in York. I am thrilled to hear that you find our hotel to be worth the value and that your experiences with us have been consistently excellent.Your loyalty is immensely appreciated, and it's always our pleasure to provide a setting where you can relax and enjoy the best of what we have to offer. Thank you once again for your kind words and support. I look forward to welcoming you back to The Grand, your home away from home in York.With my kindest regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Graeme,Thank you very much for taking the time to share your review with us.I am thrilled to see your wonderful rating of your experience with us and look forward to having the pleasure of welcoming you again very soon.Kindest regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Richard,Thank you very much for taking the time to share your review with us.I am thrilled to see your fantastic rating of your experience with us and look forward to having the pleasure of welcoming you again very soon.Kindest regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Stuart,Thank you very much for taking the time to share your review with us.I am thrilled to see your positive rating of your experience with us and look forward to having the pleasure of welcoming you again very soon.Kindest regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Beautiful hotel, excellent service. Issue with damaged dressing table in room which I didn’t think was acceptable in a 5 star hotel but staff quickly responded. A lovely treat staying here
Commentaires de Gestion de l’hôtel
16 mars 2024 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Kathryn,Thank you for sharing your feedback and for the perfect rating. It's wonderful to hear that you found The Grand beautiful and our service excellent. Your satisfaction is our top priority, and I'm pleased that our team responded promptly to the issue with the dressing table in your room. We always aim to ensure our facilities meet the high standards expected of a 5-star hotel.Since you enjoyed your stay, I would recommend exploring our Spa at The Grand during your next visit. It's a perfect retreat for relaxation and rejuvenation, complementing the luxury and comfort of your experience with us.We're delighted that you had a lovely treat staying at The Grand and look forward to welcoming you back for another memorable visit.With my kindest regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Ashley,Thank you for taking the time to share your fantastic review of The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand.Warm regards,Dylan CottrillGuest Relations Supervisor
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Staff were great and the room was lovely. The restaurant, Legacy, was fantastic and the staff there too were brilliant.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Guest Relations Supervisor, Gestion de l’hôtel
Dear Daniel,Thank you for your excellent review of The Grand. I'm delighted to hear that you found our team to be great and that you enjoyed your lovely room and the dining experience at Legacy. Our staff at Legacy strive to provide exceptional service, and I'm thrilled that this was reflected during your visit.We look forward to welcoming you back and continuing to provide you with memorable experiences.With my kindest regards,Dylan CottrillGuest Relations Supervisor
