Information About Taxes, Governmental Fees, Tax Recovery Charges and Service Fees

Please review the following information carefully from time to time as it is subject to change.

AIR TRANSACTIONS

Taxes Included. The prices displayed for air fare on our site are inclusive of all taxes, governmental fees, and other mandatory charges. However, remember that you may incur other flight-related charges that are not payable to us and are not included in the quoted price, such as airline baggage fees and other charges for optional airline services.

Offline Air Transaction Service Fee. We add a non-refundable fee of $30CAD per passenger (up to 3 passengers) for airline tickets booked via telephone.

Change / Cancellation Fees. If you change your reservation, airlines may charge a fee to use your ticket as credit for a new reservation. This fee varies by airline, market, and specific fare rules, and may be $150CAD or more for domestic (intra-Canada) tickets, $150CAD or more for transborder (Canada to/from the U.S.), and $275CAD or more for international tickets. If you cancel your reservation, airlines usually deduct $150CAD or more for domestic tickets $150CAD or more for transborder (Canada to/from the U.S.), and $275CAD or more for international tickets before determining the amount, if any, that can be applied towards future travel. In addition, we charge a $40CAD per ticket reissue fee for processing the issuance of your new ticket(s).

Additional Information. All air fares may be subject to additional restrictions, may not be available on all flights, and may change without notice. Specific fare rules are provided prior to purchase. In a limited number of stand-alone air transactions, we serve as the merchant of record for credit card and payment purposes. In these situations, amounts displayed in the "Taxes and Fees" line consist of the amount that we expect the relevant airline to bill us for any applicable taxes, governmental fees and other charges that such airline must remit to the government, plus an additional Processing Service Fee that we retain to compensate us for processing your travel reservation through our system.

HOTEL TRANSACTIONS

We market hotel rooms on the site under two different business models. The first is the "postpaid" model (also known as the "published rate" or "traditional agency" model), where you book a room through us at published rates and you pay for that room, plus any applicable taxes, governmental fees and other charges directly to the hotel at check-out. The second business model is the "prepaid" model (also known as the "net rate" or "merchant" model), where we collect payment from you up front and then transmit funds to the hotel. We label the "prepaid" model rooms as "GoodBuy" rooms on our site because they are covered by our Low Rate Guarantee. Amounts displayed as the nightly rate for GoodBuy hotel transactions consist of the amount that the relevant hotel has agreed to accept for the room, plus a Facilitation Fee that we retain to compensate us for facilitating your travel arrangements. Amounts displayed in the "Tax Recovery Charge & Service Fees" line for GoodBuy hotel transactions consist of the amount that we expect the relevant hotel to charge for any applicable taxes, governmental fees and other charges (a "Tax Recovery Charge"), plus a Processing Service Fee that we retain to compensate us for processing your travel reservation through our system. For hotels located in certain jurisdictions, such as Atlanta, Baltimore and New York State, the Tax Recovery Charge also includes taxes on our Facilitation Fees and/or our Processing Service Fees that we are required to collect and remit to those jurisdictions. Combining the Tax Recovery Charge with our Processing Service Fee enables us to maintain the opaque nature of the "prepaid" rate. Note that at the time your hotel reservation is made, we can only estimate the amount that the relevant hotel will collect for applicable taxes, governmental fees and other charges; we will pay the full amount of those charges in any event. Prepaid transactions for hotels located in Canada are being made available through a U.S. company, and therefore, are not eligible for a refund of Canadian Goods and Services Tax (GST). Also, remember that you may incur other charges during your stay that are not payable to us and are not included in the quoted price, such as extra-person or extra-bed charges, resort fees, gratuities, hotel energy surcharges, parking fees, telephone fees, room service, movies, mini-bar, and incidentals.

CAR TRANSACTIONS

Amounts displayed in the "Taxes & Fees" line for TotalPrice car rentals represent the amount of taxes, governmental fees and other charges payable by you directly to the car rental agency when you return your rental car. In the case of car suppliers that do not provide TotalPrice information, these taxes, governmental fees and other charges are calculated and displayed to you prior to the completion of your reservation. Also, remember that you may incur other charges in connection with your car rental that are not payable to us and are not included in the quoted price, such as insurance, gasoline, and charges for optional equipment.

CRUISE TRANSACTIONS

Amounts displayed in the "Taxes and Fees" line for cruise bookings represent the amount of taxes, fees and other charges payable by you to the cruise line when you book your cruise with us. We may also charge a Processing Service Fee that we retain to compensate us for processing your travel reservation through our system. Also, remember that you may incur other charges during your cruise that are not payable to us and are not included in the quoted price, such as gratuities, optional shore excursion costs and communications charges.

CREATE YOUR OWN VACATION PACKAGES

Prices shown for travel packages (not including the "Tax Recovery Charge & Service Fees" line) consist of the amounts the relevant suppliers have agreed to charge for the applicable components of your travel package (i.e., air tickets, hotel rooms), plus a Facilitation Fee which we retain to compensate us for facilitating your travel arrangements. Amounts listed in the "Tax Recovery Charge & Service Fees" line consist of the amount that we expect the relevant suppliers to charge for any applicable taxes, governmental fees and other charges. For hotels located in certain jurisdictions, such as Atlanta, Baltimore and New York State, the Tax Recovery Charge also includes taxes on our Facilitation Fees and/or our Processing Service Fees that we are required to collect and remit to those jurisdictions. Note that at the time your hotel reservation is made, we can only estimate the amount that the relevant hotel will collect for applicable taxes, governmental fees and other charges; we will pay the full amount of those charges in any event. Prepaid transactions for hotels located in Canada are being made available through a U.S. company, and therefore, are not eligible for a refund of Canadian Goods and Services Tax (GST). Also, remember that you may incur other charges during your travels that are not payable to us and are not included in the quoted price, as outlined in the flight, hotel and car sections above.

PRE-PACKAGED TOUR OPERATOR VACATION PACKAGES

Prices shown for travel packages from Canadian Tour Operators (not including the "Taxes" line) consist of the amounts the tour operators have agreed to charge for the applicable components of your travel package (i.e., air tickets, hotel rooms), plus a Facilitation Fee which we retain to compensate us for facilitating your travel arrangements. Amounts listed in the "Taxes" line consist of the amount that we expect the tour operator to charge for any applicable taxes, governmental fees and other charges. Unless otherwise noted, prices shown for tour operator travel packages are in CAD for one adult based on double occupancy. Prices are subject to change based upon your choice of travel dates, number of travellers, departure city, and your choice of tour operator, hotels or other items, and may require a minimum nights' stay. Also, remember that you may incur other charges during your travels that are not payable to us and are not included in the quoted price, as outlined in the flight, hotel and car sections above.

OTHER TRANSACTIONS

Information regarding taxes, governmental fees and other charges on any travel-related transactions not discussed above will be calculated and displayed to you prior to the completion of the booking process.

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