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"Jason was the guy to help us. He is amazing. He had all kinds if games and activities for my kids to play with. Had recommended many food places. He w
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With a stay at this Big Bear Lake hotel, you'll be steps from Bowling Barn and Big Bear Marina. The Village and Pine Knot Marina are also within half a mile (1 km).
Round-the-clock service
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. The front desk is staffed around-the-clock and a virtual front desk are on offer.
from CA $153
Superior Suite, Private Bathroom (Deluxe 1 King Studio)
Omeo Suites Big Bear ratings based on 17 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Omeo Suites Big Bear
Everyone (7)Couples (3)Family (3)
5 out of 5
Posted by Veronica, from AVALON on 11 Dec. 2023
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2 out of 5
We stayed a weekend in mid-September 2023 and paid about $130 a night. Had we not prepaid we would not have stayed at this lodging. The room itself was fine. It looked like it had recently been renovated. The rest of the property was pretty run down. There was an issue with a smoke detector chirping in the next room and it took a couple of tries to get that to stop. The front desk clerk was nice but seemed very overworked and stressed out. All in all, I would not recommend staying here in the near future.
Posted by Jeffrey, from SAN DIEGO on 8 Oct. 2023
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Comment from Hotel Management
9 Oct. 2023
by THANK YOU
Dear Jeffrey,I wanted to take a moment to express my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that we fell short of your expectations.We appreciate your feedback and would like to assure you that we take your comments seriously. We will be investigating the issues you raised and taking steps to ensure that they are not repeated in the future.On a positive note, we would like to thank you for the kind comments you made about our staff and service. We take great pride in providing our guests with exceptional service, and it is heartening to know that our efforts were appreciated.In an effort to make things right for you, we would like to offer you a complimentary night's stay with us in the future, as well as a personal follow-up from our management team to ensure that all of your needs are met.Thank you once again for your feedback, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team
5 out of 5
Jason was the guy to help us. He is amazing. He had all kinds if games and activities for my kids to play with. Had recommended many food places. He was absolutely helpful. My son left his airpods by accident and he is sending them straight back to us. Thank you so much for the most wonderful hotel experience.
Posted by Victoria on 1 Jan. 2023
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Comment from Hotel Management
5 Jan. 2023
by SolOmeo
Thank you so much for your wonderful review. Looking forward having you back again. :)
4 out of 5
Posted by STEVEN, from LONG BEACH on 30 Jul. 2022
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2 out of 5
I reserved the "honeymoon suite" The room was really filthy, i don't think it had been cleaned since the new owners took over. The worst part was the ants, don't LEAVE anything out. I had ants on my phone, charger, watch...etc. the leather couch was dirty, it's leather, shouldn't be that hard to keep clean. the kitchen water facet could only be turned on a little or you would get old faithful right in your room. The T.V. worked fine, the shower was actually nice and the water pressure was great. it wasn't like this place was fully booked. so, there should be no excuse to why the room was neglected. The staff were questionable to say the least, they were nice. I don't know if the person at the front was HIGH, Drunk or both. very odd.
I would not recommend this place at all. I would rather sleep outside. Nothing like the picture!
Great location though, this place has potential if the owners/staff are willing to put in the effort.
Posted by Heather on 24 May 2022
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Comment from Hotel Management
14 Jun. 2022
by SolOmeo
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
3 out of 5
Posted by Andrew on 9 Jan. 2022
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2 out of 5
Cardboard boxes stacked in reception area, debris around the site, shabby staircase, no interior lock, no face or hand towels.
Posted by a verified traveller on 22 Aug. 2021
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Comment from Hotel Management
26 Aug. 2021
by big bear inn
we have a clear policy that if you have any issue with the room or our services let us know within 15 min of the check-in . you should tell us when you had so many issues.
5 out of 5
There’s nothing good about this place!! It’s old and not maintained at all. New air conditioning just a ceiling fan. 75° up here and walking up to the room and it was Stifling hot in the room. I had to leave the door open well we were in there to let it cool off and open up the window. Which meant we had to Sleep with the mosquitoes. We will never go there again. Either get new orders or close this place. It’s BAD BAD And you shouldn’t advertise for them.
Posted by a verified traveller on 25 Jul. 2021
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Comment from Hotel Management
30 Jul. 2021
by big bear inn
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Good size room
Posted by a verified traveller on 1 Jun. 2021
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Comment from Hotel Management
1 Jun. 2021
by big bear inn
Thanks for staying with us. We appreciate your feedback!
5 out of 5
The wall heater smells like there is a small gas leak.
Posted by a verified traveller on 30 May 2021
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Comment from Hotel Management
30 May 2021
by big bear inn
Thanks for staying with us. We appreciate your feedback!
Public spaces have free WiFi. Business amenities include a business center and a meeting room. Event space at this hotel measures 603 square feet (56 square meters) and includes conference space. Free self parking is available. This Big Bear Lake hotel is smoke free.
64 guestrooms or units
603 sq ft of conference space
56 sq m of conference space
Ski equipment storage
Business facilities
Conference space
Front desk (24 hours)
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Omeo Suites Big Bear offers 64 accommodations with hair dryers and irons/ironing boards. Televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided once per stay.
Television
Cable channels
Shower
Housekeeping (once per stay)
Hair dryer
Toiletries (free)
Iron and ironing board
Heating
Ceiling fan
Ensuite bathroom
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 19
Check-in time ends at 8:00 PM
Special check-in instructions:
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. A virtual front desk provides assistance to guests. For more details, please contact the property using the information on the booking confirmation.
Check-in for this property is based at 40598 Big Bear Boulevard to check in.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. A virtual front desk provides assistance to guests. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Debit cards
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
No shield between guests and staff in main contact areas
Guests are not provided with hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service not has not been amended for enhanced safety
Virtual front desk
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in fee: USD 20 (subject to availability)
Late check-in fee for check-in between 9:30 PM and midnight
Late check-out fee: USD 15 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
