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Hotel Ercilla de Bilbao, Autograph Collection

4.0 star property
4-star hotel near Guggenheim Museum Bilbao

Choose dates to view prices

Photo gallery for Hotel Ercilla de Bilbao, Autograph Collection

Breakfast, lunch and brunch served
Exterior
Premium Room, 2 Single Beds (Vintage)
Daily buffet breakfast (EUR 25 per person)
Lobby
Reviews
8.4

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Ercilla 37, Bilbao, Vizcaya, 48011
  • Popular LocationPlaza Moyua5 min walk
  • Popular LocationSan Mames Stadium11 min walk
  • Popular LocationGuggenheim Museum Bilbao11 min walk
  • AirportBilbao (BIO)19 min drive

Room options

View all photos for Premium Room, 2 Single Beds (Vintage)

Premium Room, 2 Single Beds (Vintage)

Premium Room, 2 Single Beds (Vintage)

  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds (Vintage)

Room, 2 Single Beds (Vintage)

Room, 2 Single Beds (Vintage)

  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Single Beds (Stylish)

Room, 2 Single Beds (Stylish)

Room, 2 Single Beds (Stylish)

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, City View (Stylish)

Superior Room, 2 Single Beds, City View (Stylish)

Superior Room, 2 Single Beds, City View (Stylish)

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish)

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 Bedroom, City View (Glamour)

  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Bilbao

Bilbao City Centre stay.Within a 15-minute walk of this Bilbao City Centre hotel, you'll find Guggenheim Museum Bilbao and San Mames Stadium. Ensanche and Galeria Bay Salt are also within half a mile (1 km).

What's nearby

  • Plaza Moyua - 5 min walk
  • San Mames Stadium - 11 min walk
  • Guggenheim Museum Bilbao - 11 min walk
  • Euskalduna Conference Centre and Concert Hall - 12 min walk
  • Plaza Nueva - 19 min walk

Getting around

  • Indautxu Station - 1 min walk
  • Bilbao Autonomia Station - 11 min walk
  • Bilbao Airport (BIO) - 18 min drive

Restaurants

  • Plaza Indautxu - 2 min walk
  • Scala - 1 min walk
  • El Huevo Frito - 2 min walk
  • Asador Indusi - 2 min walk
  • Restaurante Marinela - 3 min walk

About this property

Hotel Ercilla de Bilbao, Autograph Collection

4-star hotel near Guggenheim Museum Bilbao
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

WiFi is free in public spaces. A 24-hour fitness center, a terrace, and gift shops/newsstands are also featured at the business-friendly Hotel Ercilla de Bilbao, Autograph Collection. Parking is available for a fee.

This 4-star Bilbao hotel is smoke free.

  • 325 guestrooms or units
  • 12 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Ercilla de Bilbao, Autograph Collection offers 325 accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered valet parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 25 for adults and EUR 12.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Digital channels
  • Flat-screen TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Minibar

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 12.50 for children
  • Covered valet parking fee: EUR 22 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Ercilla
Ercilla Bilbao
Ercilla Hotel
Hotel Ercilla
Hotel Ercilla Bilbao
Ercilla Hotel Bilbao
Golden Tulip Bilbao
Hotel Ercilla
Ercilla de Bilbao Autograph Collection by Marriott
Hotel Ercilla de Bilbao, Autograph Collection Hotel
Hotel Ercilla de Bilbao, Autograph Collection Bilbao
Hotel Ercilla de Bilbao, Autograph Collection Hotel Bilbao

Hotel Ercilla de Bilbao, Autograph Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 289 out of 730 reviews" "
Rating 8 - Good. 298 out of 730 reviews" "
Rating 6 - Okay. 94 out of 730 reviews" "
Rating 4 - Poor. 39 out of 730 reviews" "
Rating 2 - Terrible. 10 out of 730 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Juan

Liked: Cleanliness
Disliked: Staff & service
Highs and Lows
Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected). Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees. Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing. As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, great terrace bar with views of the city, excellent staff all over
Stayed 2 nights in Dec 2023

10/10 Excellent

Johanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in Bilbao
Wonderful hotel centrally located and well priced. Rooftop terrace bar was a treat for both light food and drinks. The doormen, reception, housekeeping, catering staff could not have been more attentive to our needs. A special mention must go to Joanne and her colleagues on Reception who worked so hard to get us wonderful restaurant bookings at short notice. We definitely recommend this hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly staff. Stairs to enter the hotel still an issue when arriving with luggage. Small lift problematic when busy. Price of 25E for buffet breakfast very high compared to other hotels we have stayed in.
Stayed 4 nights in Oct 2023

10/10 Excellent

RADEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to a lovely vibrant but small city. Shame there was no kettle , for a Marriot hotel, in the room. Very convenient to visit the Guggenheim gallery.
Stayed 1 night in Oct 2023

10/10 Excellent

Coraly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything
Stayed 1 night in Oct 2023

6/10 Okay

Mohsen, Venetia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is very good but they have problem with Air Conditioner all over the hotel and room are very hot and they can’t fix for two days

6/10 Okay

Pedro

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023

6/10 Okay

Deborah

Stayed 3 nights in Sep 2023