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Best Western Plus Burnaby Hotel

2.5-star property
5411 Kingsway, Burnaby, BC 1-855-887-0424
4.4 out of 5
Excellent!
See all 7 travelocity Reviews

"There was an adjoining door in the room, could really hear the people in the next room. " More

By a verified traveller on Thu 21 Sep 2023

Points Of Interest

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Hotel Description

Eco-certified hotel near Metropolis at Metrotown

Heart of Burnaby

You'll be within half a mile (1 km) of Metropolis at Metrotown and 2 miles (3 km) of Crystal Mall with a stay here. Central Park and British Columbia Institute of Technology are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free internet in public areas. A restaurant, a 24-hour front desk, and a fireplace in the lobby are also provided.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $184* Per night/room 28 Apr. - 29 Apr.

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Burnaby Hotel ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Best Western Plus Burnaby Hotel

Everyone (5) Family (1)
5 out of 5
There was an adjoining door in the room, could really hear the people in the next room.

Posted by on 21 Sep. 2023

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Comment from Hotel Management

23 Sep. 2023 by Ankit

Hi Stacie,Thank you for the 5/5 rating! We're glad to hear you had a positive experience overall. We apologize for the noise disturbance from the adjoining room. We value your feedback and will look into soundproofing solutions for a more peaceful stay. We hope to welcome you back and aim for an even better experience next time.Best Regards,Ankit K.Front Office Manager

3 out of 5

Posted by , from cynthiana on 27 Aug. 2023

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Comment from Hotel Management

22 Sep. 2023 by Ankit

Hi Joshua,Thank you for taking the time to provide feedback. We're sorry to see that your stay was only rated 3 out of 5. If there were specific issues or concerns that affected your experience, please feel free to share them with us so we can work on improvements. We hope to have the opportunity to better serve you in the future.Best Regards,Ankit K.Front Office Manager

5 out of 5

Posted by on 29 Jul. 2023

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Comment from Hotel Management

18 Aug. 2023 by Ankit

Hi Belia,Thank you for your perfect rating! We're glad to hear that you had a great experience during your stay. If you ever need anything or plan to visit us again, please don't hesitate to reach out. We look forward to welcoming you back in the future!Best Regards,Ankit K.Front Office Manager

4 out of 5
friendly staff and clean rooms, safe area

Posted by , from San Antonio on 11 Jan. 2023

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Comment from Hotel Management

14 Jan. 2023 by BEST WESTERN PLUS Burnaby

Thank you so much for your amazing review about us. We strive to provide the best service for all our valued guests, and we are glad to hear that you had enjoyed stay with us.

5 out of 5

Posted by on 18 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Andrea

Dear Valued Guest, Thank you for taking the time to rate your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I hope you were able to take advantage of and enjoy our hotel's various complimentary amenities and facilities on this visit. Thank you again for your rating, and we hope to see you back for another stay soon. Kind regards, Andrea

4 out of 5

Posted by on 4 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Andrea

Dear Valued Guest, Thank you for taking the time to rate your recent stay at BEST WESTERN PLUS Burnaby Hotel. t is wonderful to see that your stay with us has been exceptional overall, and I hope you were able to take advantage of and enjoy our hotel's various amenities and facilities on this visit. Thank you again for your rating, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

5 out of 5
The location of this hotel was great. Near public transportation. The breakfast was great! The ladies running it were simply the best and the food was always hot. Would definitely stay here again.

Posted by , from USA on 3 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Andrea

Dear Michael, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of our hotel's complimentary buffet-style breakfast and our central and convenient location to transit. Thank you again for your review, and we look forward to your next stay with us. Kind regards, Andrea

About the Best Western Plus Burnaby Hotel

Location 5411 Kingsway, Burnaby, BC V5H2G1

Property Features

There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the eco-certified Best Western Plus Burnaby Hotel. Limited free parking is available on a first-come, first-served basis.

  • 132 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby
  • Elevator
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Parking (limited spaces)

Transport

  • Metro station: Royal Oak Station (0.8 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Burnaby Hotel offers 132 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.

Jin Jiang Shanghai - This restaurant serves lunch and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 15 per accommodation, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free 15
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No gap period between guest stays
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 15 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Kings
  • Best Western Plus Kings Burnaby
  • Burnaby Best Western
  • Best Western Plus Kings Inn Burnaby
  • Best Western Burnaby
  • Best Western Plus Kings Inn
  • Best Western Plus Kings Inn Conference Centre
  • Best Western Plus Burnaby
  • Plus Burnaby Hotel Burnaby
  • Best Western Plus Burnaby Hotel Hotel
  • Best Western Plus Burnaby Hotel Burnaby
  • Best Western Plus Burnaby Hotel Hotel Burnaby

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

  • Green Key Eco-Rating Program
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.