4.7 out of 5

"Hotel staff and hotel itself is excellent. Never can go wrong. " More

By a verified traveller on Fri 17 Aug 2018

Enter dates to see availability

Hotel Description

5-star beachfront property with 10 outdoor pools

Beachside getaway

Within 2 miles (3 km) of this Playa Mujeres property, you'll find Punta Sam Ferry Terminal and Playa Mujeres Golf Club. Also, El Meco Archaeological Site is within 3 miles (5 km) and Garrafon Natural Reef Park is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 450 guestrooms offer LED TVs with satellite channels, along with free WiFi. Other amenities include furnished balconies or patios, pillowtop beds, and iPod docks.

Junior Suite with Private Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, Private Pool

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite (Spa or pool view)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Two-story rooftop terrace suite with plunge pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Excellence Club Pool Junior Swim-up Suite Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Finest Playa Mujeres by Excellence Group - All inclusive ratings based on 56 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Finest Playa Mujeres by Excellence Group - All inclusive

Everyone (47) Couples (6) Family (3)
5 out of 5
Almost everything in this resort was amazing. One of the best we have ever stayed at. We came 3 years go and are happy that the Finest maintained the quality of service, food, and facilities ever since. Stunning architecture and landscape. Our only wish is that they have more recycling bins around the resort. The sheer amount of plastic waste from the water bottles alone is heartbreaking. Other than that, Thank you for such a wonderful stay! Thank you for also giving us an extra room after we had to check out - our flight was not until 9pm and they allowed us to stay till our flight. So generous. Mildred, Jamie, and Conception are especially wonderful staff! We will be back for sure!

Posted by on 10 Jan. 2019

Was this review helpful to you?
5 out of 5
We had a very pleasant, quiet, yet vibrant vacation experience. Very safe, well maintained place, very prompt and hard working and caring staff, with a pleasant smile... from management to housekeeping to... and of course a beautiful resort with a fantastic look and feel... excellent food... will come again!

Posted by , from Wisconsin on 29 Mar. 2019

Was this review helpful to you?
5 out of 5

Posted by on 28 Jan. 2019

Was this review helpful to you?
5 out of 5
We were there for a family wedding and overall were very pleased. My only complaint was that the food, whether in the buffet or another restaurant was only okay. Not bad but just did not meet my expectations for such a property.

Posted by on 19 Dec. 2018

Was this review helpful to you?
5 out of 5
Nice mid-size resort, with good beachfront. Staff was A++ Food was typical of an all-inclusive Drinks were good and bars plentiful. Pools very nice.

Posted by , from Houston, Tx. on 20 Nov. 2018

Was this review helpful to you?
5 out of 5
The most beautiful resort. Had the pleasure attending my aunts wedding here and it was lovely! The employees, the rooms, the view. Totally worth it!!

Posted by on 24 Sep. 2018

Was this review helpful to you?
5 out of 5

You can have best vacation with this experience.

Hotel staff and hotel itself is excellent. Never can go wrong.

Posted by on 17 Aug. 2018

Was this review helpful to you?
5 out of 5
Nice hotel, really good food and friendly staff. Beautiful night shows. Everything was perfect!!

Posted by , from Miami on 31 Jul. 2018

Was this review helpful to you?
5 out of 5
Great facility with excellent service . Functional comfortable rooms. Service employees never say no to a client. Beach access is easy. Not enough beach umbrellas and recliners, we had to go very early to get one. All inclusive food package but food quality is not great.

Posted by , from Los Angeles on 29 Jul. 2018

Was this review helpful to you?
4 out of 5

Excellent Hotel

Pros: Secluded location, staff attention, beach, swim-up suite, beach side food, sweet shop and fast dinning/ food truck dishes were all great.
Cons: Fine dinning restaurants - food was just okay. Would also recommend hotel sponsored tours or buses to shopping malls, clubs, etc.
Location: Not much to do nearby. We opted for paid tour excursions which were about 30-40 minutes away.
My wife, son and I really enjoyed the hotel. We spent our anniversary there and the hotel staff could not have been more accommodating. Everyone was friendly and helpful. We opted for the junior suite with swim up pool and its a must for pool junkies. The property is beautiful and the beach was in great condition. The only flaw was that some of the dining options were just okay. But the beach side food, sweet shop and fast dinning/ food truck dishes were great. I highly recommend for a relaxing stay in Cancun

Posted by , from chicago on 26 Jul. 2018

Was this review helpful to you?

About the Finest Playa Mujeres by Excellence Group - All inclusive

Location Vialidad Paseo Mujeres Mz 1, Playa Mujeres, QROO 77400

All-inclusive Details

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Finest Playa Mujeres by Excellence Group - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Finest Playa Mujeres by Excellence Group - All inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Playa Mujeres property.

  • 450 guestrooms or units
  • 4 levels
  • 12 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 16 bars or lounges
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Built in 2015
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 10
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Finest Playa Mujeres by Excellence Group - All inclusive offers 450 air-conditioned accommodations with private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels, DVD players, and pay movies. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private hot tub
  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Le Petit Plaisir - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

Tinto & Tapas - This restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

Brass Steakhouse - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

24-hour room service is available.

Entertainment

Some of Cancun’s most accomplished musicians and performers grace the stage and lounges of Finest Playa Mujeres by Excellence Group - All inclusive on a daily basis. Guests can enjoy salsa, merengue and traditional Mexican music, theme nights, comedy, and magic shows. They can sit back with a cocktail and be serenaded, or dance the night away.

Spa Services

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Guests with service animals should contact this property in advance. Please contact the office using the information on the reservation confirmation received after booking.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Hotel Names

  • Finest Playa Mujeres Excellence Group All inclusive
  • Finest Excellence Group All inclusive
  • Finest Playa Mujeres Excellence Group
  • Finest Excellence Group

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Wedding Offer


Book a qualifying stay and receive a complimentary Excellence Wedding Package. The package includes the following: minister or judge services; 1 on-site wedding coordinator; 1 wedding gazebo overlooking the beach; ceremony decorations with chairs and high tables; bouquet; boutonnière; 1 wedding cake for 10 guests; sparkling wine toast after wedding ceremony; ironing and preparation of wedding attire for wedding couple; complimentary suite for wedding couple the night before the wedding (subject to availability); preferential location of room accommodation in reserved room category; late check-out for wedding couple (subject to availability and upon request); 5 digital color photo prints; and 15% discount on all spa treatments.


This package is complimentary when booking an Finest Club Junior Suite Ocean Front category or higher, for a minimum of 7 nights, or with a bridal party of minimum 5 rooms of any category for 7 nights. This package cannot be combined with the Excellence Honeymoon complimentary package. Guest list should be provided at the time of redemption. Package suitable for up to 10 guests lodged at the hotel. Fees for all services will be charged for each additional guest. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Golf Promotion

Book a stay in any room or rate category from now - May 31, 2019, for travel now - December 20, 2019, and receive an 18-hole round of golf (per person, per stay), roundtrip transportation to/from the golf course, souvenir poker token, unlimited use of golf balls at the driving range and putting green, and green fees and golf cart included.


Full details at check-in. Guests must contact the property in advance to arrange tee time; contact information is provided on the booking confirmation email. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Spa Promotion

Book a stay in any room or rate category from now - May 31, 2019, for travel now - December 20, 2019, and receive 20% off massage and spa treatments (per person, per stay).


Full details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.