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"This location was cleaner than the Oasis Sens location from last year (2019) but the pool wasn’t large enough. I enjoyed the Hidden Pool at the other ... " More

By a verified traveller on Fri 13 Mar 2020

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Hotel Description

3.5-star beachfront hotel near Tortuga Beach

On the beach

With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of La Isla Shopping Mall and 3 miles (5 km) of Iberostar Cancun Golf Course. Kukulcan Plaza Shopping Mall and Luxury Avenue Shopping Mall are also within half a mile (1 km).

All-inclusive

This all-inclusive hotel includes 12 restaurants, an outdoor pool, and a gym. Relax with a drink at one of the 9 bars/lounges and enjoy free perks like buffet breakfast and free self parking. A beach bar, a 24-hour front desk, and a coffee shop are also provided.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $377* Per night/room 10 Apr. - 11 Apr.

Sens Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sens Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (Sens, Limited View, NonRefundable)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Sens Cancun By Oasis ratings based on 4 Verified Reviews

Review Summary
2.2 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Sens Cancun By Oasis

Everyone (3) Couples (1)
1 out of 5

Posted by on 21 Apr. 2020

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4 out of 5
This location was cleaner than the Oasis Sens location from last year (2019) but the pool wasn’t large enough. I enjoyed the Hidden Pool at the other location. The “topless” area was too small for my comfort as well.

Posted by , from Washington DC on 13 Mar. 2020

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1 out of 5
Absolutely do not recommend. Please save yourself a lot of money and headache and avoid this place like the plague. I generally don’t like to leave bad reviews, but this place is the worst. First of all, the brochures and booking sites are completely misleading. This place is not brand new. It has been rebranded and is under new management. And the new management is struggling and clearly in over their heads. There are so many issues, including overbooking, lost reservations, broken elevators, electrical issues and non-working lights in the room.. the list goes on and on. Second, the Sian Khan upgrade is a joke. I’m infuriated that we paid this extra money for nothing other than a jacuzzi in a room, and frankly, after reading other reviews I was surprised it even worked. Supposedly the upgrade enables you to have access to private areas and restaurants, among other things. Unfortunately after spending the money, we didn’t receive any of the perks of this package. We were here for a week and never once were able to use the Bali beds or the private pool. Beach access is a jungle free for all. The private Bali bed beach area for upgraded members is on a first come first serve basis, starting only at 9am, booked only at the concierge desk. People start queuing literally hours ahead of time to reserve a bed/chair because there are not enough for everyone who upgraded. On that note, there aren’t enough regular beach chairs for the rest of the resort either. The beach area i

Posted by on 20 Feb. 2020

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3 out of 5
What a trip. Where do I begin? The people there are really nice and they are very attentive to everyone need, UNLESS YOU GIVE THEM TIP. Basically they will treat you nice you give them money, its never them just being a nice staff. Room: I requested a king bed but instead got two twin beds for me and my boyfriend, which is stupid because it was our anniversary. I then demanded one king bed but ITS ONLY WHAT THEY HAVE AVAILABLE THROUGHOUT THE WHOLE RESORT. So basically if you there is no guarantee you will get one king bed. Food: Plain, no season, very small buffet, only one restaurant for breakfast. For dinner all the restaurants get full and you can't eat in it. Drinks: Are good, the only thing that made me happy. Clean: At the buffet area there is a leak that all the staff keep ignoring. Plates and utensils are not scrub clean, can see bits of food on it. (Got pictures to proof that) The only thing that I would say is the drinks and the entertainment were great. This is more of a party resort, not honeymoon or slow relaxing resort.

Posted by on 15 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Eduardo Perez, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

About the Grand Sens Cancun by Oasis – All Inclusive (Adults Only)

Location Boulevard Kukulcan Km. 4.5, Cancun, QROO 77500

All-inclusive Details

  • Kids club included

Property Features

The Sens Cancun By Oasis is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Sens Cancun By Oasis offers its guests an outdoor pool and a fitness center. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a beach bar. Free breakfast is available daily. Public spaces have free WiFi. Event space at this hotel measures 3929 square feet (365 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at The Sens Cancun By Oasis. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 373 guestrooms or units
  • 12 dining venues
  • 9 bars or lounges
  • 3929 sq ft of conference space
  • 365 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free self parking

Room Amenities

The Sens Cancun By Oasis offers 373 air-conditioned accommodations with minibars and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.

The White Box - This restaurant specializes in Mediterranean cuisine.

Sakura Peru Japanese - This restaurant specializes in Japanese cuisine. Open daily.

Careyes - Mexican French - This fine-dining restaurant specializes in Mexican cuisine. Open daily.

Alma - This restaurant specializes in Mexican cuisine. Open daily.

Makitako - This restaurant specializes in Japanese cuisine. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30.0 per stay for guests under 25 years old staying between 01 March - 30 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.