4.1 out of 5

"Our stay at Iberostar Cancun was the most pleasant time my wife and I have ever spent at any major hotel or resort. " More

By a verified traveller on Mon 23 Jul 2018

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Hotel Description

5-star beachfront property near Delfines Beach

Beachfront retreat

With a stay at this Zona Hotelera property, you'll be close to Delfines Beach and El Rey Ruins. Also nearby are Maya Cancun Museum and Aquaworld.

All-inclusive

This smoke-free property features a private beach, a golf course, and a full-service spa. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a water park and a children's club, and supervised childcare is an added bonus.

Free WiFi, MP3 docks

The 426 guestrooms have LCD TVs with cable channels and offer free WiFi and free minibar items. Other amenities include MP3 docks, 24-hour room service, and coffee/tea makers.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$342 per night

Standard Room Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard room Ocean view with balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa Garden View Star Prestige

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa Ocean Front Swim Out Star Prestige

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Side Sea view

Bed Count 1 King Bed Maximum Occupancy 4 Max

Iberostar Selection Cancun All Inclusive ratings based on 86 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Selection Cancun All Inclusive

Everyone (49) Couples (5) Family (7)
4 out of 5
I liked the kids pool. My son had an amazing time. What i didn’t like was the bar area. Their weren’t much drinks selection. Also the hotel only had 3 restaurants i could go to.

Posted by on 15 Apr. 2019

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5 out of 5
Everything was excellent! The staff did an excellent job and the property was in good condition.

Posted by on 13 Apr. 2019

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5 out of 5
The property had so many pools. It was great. We didn't travel with children, but the pools for kids were fantastic. There was so much space around the pool. We never had to wait for a chair and we weren't sitting on top of the person beside us.

Posted by on 3 Apr. 2019

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1 out of 5
They were horrible. Horrible food, the staff was rude, No music and activities were not good

Posted by on 26 Mar. 2019

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5 out of 5

Posted by on 23 Mar. 2019

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2 out of 5
First I want to say this is not my first trip to an all inclusive. This my 10th time going to Cancun. This is suppose to be a 5 star resort and no one greeted us upon checkin. First property is beautiful but the staff and the service at this is place is terrible. I made reservation for dinner at 8:30 and arrived at 8:35. They told me that they could no longer seat us because we were late. There were so many empty tables so I asked them why. They told me I have to show up 15 minutes earlier. They said even if you come at your reserves tine you have to wait 15 minutes to be seated. This makes no sense. If this is the case why was it a problem if I arrived 5 minutes left. The staff was rude and not friendly. I paid to stay at a 5 star resort but I’ve had better service and experience at a 3 star resort. There is only 1 buffet and it serves the same menu every day, nothing changes. Limited room service menu was also a problem. Tried ordering room service for breakfast and there were no breakfast item. I had to order nachos. All this bad experience and I even upgraded my package to the star prestige package. Buyer be ware this place is definitely not a 5 star resort. I would definitely stay at other resort desides this one. I will never stay at this place again.

Posted by , from Fairfax,VA on 22 Mar. 2019

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5 out of 5

Posted by on 20 Mar. 2019

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3 out of 5
this place was very nice. im a heavy traveler go to vacation 4 time a year. this place should be rated as a 4 star not a 5. the only thing i can complain about was the food. nothing special just edible. They really need to improved on that alot.

Posted by , from Chicago, IL USA on 18 Mar. 2019

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5 out of 5
The property had a nice layout. The facilities were in really good shape. The staff was excellent.

Posted by on 24 Feb. 2019

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1 out of 5
The staff at the check in desk was as rude as could be. Definitely I will never visit an iberostar property again. 3 months prior to my vacation I made reservations and I verified reservations 10 weeks prior to confirm accommodations would be accurate. 1 king suite with balcony and ocean view. I was sent to my room after absorbing check in clerk with a negative attitude to find two small beds with balcony and ocean view. I returned to the front desk not yet upset with the situation thinking they will easily resolve the bed issue and get me in the correct room. I was informed that this is the only room available that no king size beds were available in the resort. Confused on how they could not accommodate a reservation that was 3 months in the making and confirmed prior. 2 representatives later, one of which was a shift manager I was given a room with a king size bed of which I was originally told there were none available but no balcony and no ocean view. I was told the next day that they could accommodate the rest of my initial reservation post check out time. I was asked the next day to pack up and store my luggage with bell hop until my room came available so that they could clean and occupy the room I was in. Therefore leaving me with out a room for approximately a couple of hours. This process totally kept me from any activity that would be considered vacation related until late afternoon on the second day of my stay. Cleanliness of room I settled for was questionable.

Posted by on 20 Feb. 2019

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About the Iberostar Selection Cancun All Inclusive

Location Boulevard Kukulcan, Km. 17, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Iberostar Selection Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Iberostar Selection Cancun All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a water park, a children's pool, and an outdoor tennis court. Self parking is free. This 5-star Cancun property is smoke free.

  • 1 building
  • 426 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • 108996 sq ft of conference space
  • 10126 sq m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (14.9 km / 9.2 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Selection Cancun All Inclusive offers 426 air-conditioned accommodations with MP3 docking stations and free minibar items. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

El Maguey Restaurant - This beachfront buffet restaurant specializes in Mexican cuisine.

El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La Horma - This fine-dining restaurant serves dinner only. Open daily.

La Parrilla - This steakhouse serves dinner only. Open daily.

Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

24-hour room service is available.

Entertainment

The Iberostar Cancún Hotel offers an exciting leisure and entertainment program designed for the entire family. Children will stay busy and having fun all day long with activities in special areas designated just for them. When night falls, adults can kick back in the hotel's bars or watch live shows performed in the Telón Theater.

Live Shows including dancing, comedy, and endless music. These are just a few of the entertainment options guests will come across every night at the Iberostar Cancún Telón Theater. No matter what you choose, our top Cancún hotel offers the best entertainment offerings for rounding out a day during your marvelous stay at our resort.

Just for Kids: Lucy's Kids Club with spectacular water park as well as the many daily activities organized by the hotel's professional staff.

Spa Services

  • Spa tub in spa
  • Number of treatment rooms 8
  • Massages on beach
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.34 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Iberostar Cancun All Inclusive All-inclusive property
  • Iberostar All Inclusive All-inclusive property
  • Iberostar All Inclusive
  • Iberostar Cancun Inclusive in

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.