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"Great time overall, the servers at the buffet (Ingacio, Atilano, Joni, Tere, & Arturo) Made the experience they much better shoutout to them and the e
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4.5-star beachfront property near Museo Maya Trailhead
Beachfront retreat
Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Museo Maya Trailhead and Luxury Avenue Shopping Mall. El Rey Ruins and La Isla Shopping Mall are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a golf course, a full-service spa, and 9 restaurants. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining. Enjoy the 4 outdoor pools and perks like free self parking and free WiFi.
Paradisus Cancún – All Inclusive ratings based on 24 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Paradisus Cancún – All Inclusive
Everyone (8)Couples (7)Family (8)
1 out of 5
The all inclusive was limited in the verity of food they offered, and were constantly running out, the staff greeted you then forgot about you. Not enough towels for the pools
Posted by Chadi on 31 Mar. 2024
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Comment from Hotel Management
1 Apr. 2024
by Guest Service Center Management
Dear Chadi,Thank you for taking the time to share your review.We are truly sorry to hear about your dining experience and the towel availability at our pools. While we strive to maintain a harmonious balance with our environment, ensuring an inviting and carefree experience, we regret that we did not fully meet your expectations in these areas.We hope you will come and stay with us again. Best wishes,Guest Service Center Management
4 out of 5
Posted by Michael Paul on 3 Mar. 2024
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Comment from Hotel Management
8 Mar. 2024
by Guest Service Center Management
Dear Michael Paul,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
5 out of 5
Posted by Michele on 29 Jan. 2024
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Comment from Hotel Management
22 Mar. 2024
by Guest Service Center Management
Dear Michele,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
2 out of 5
We decided to splurge and book Paradisus. A week before arriving Paradisus emailed a sheet with my room requests and or any special celebrations. I included both-I wanted 1 queen size bed my only request & I didn’t it was my 40th bday. Once we arrived they told me my room had 2 beds and when I asked why they sent me an email to ask me my request if they would not do it. They said a request doesn’t mean it would get done! But they did offer to up sale me a bigger room with 1 bed and a nicer view for an additional $2000.00. I said no thank you, I stayed with my 2 bed room. We have stayed in less expensive hotels like the Riu and once you mention a special celebration they are quick to send you a gift like chocolate or champagne bottle-I got nothing at paradisus; even after they asked me what I was celebrating and paying double for what I paid at Riu.all the restaurants require a reservation and mostly everything booked! All the beds by the pools are extra charge. When I offered to pay for my beach bed they hounded me to attend of their time share meetings and I would get the bed for free. After being hounded for over a day I caved went to the meeting and got my bed but it didn’t included the same things that I was told it would include if I had paid for. So I wasted 2 hours of my vacation time for nothing. It was a nightmare! they gave me a bed at the corner of the beach and when I asked to move they said I had to pay extra. My whole experience was disappointing.
Posted by Milagros Noel on 29 Aug. 2023
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Comment from Hotel Management
1 Sep. 2023
by Guest service center management
Dear guest,Thank you for choosing our hotel as your host on your most recent visit to the Mexican Caribbean, however, we are sorry that your accommodation has had some ups and downs.We would like to tell you that there are requests that are subject to availability and cannot be guaranteed. The location of the rooms and the type of bed are part of these requests.Our team will always try to meet the requirements that our guests have, however these services are not guaranteed.This information is clearly described when making reservations through our official channels. In case you have used an intermediary to make your reservation, it is important to mention that they must share this information with you since travel agencies are perfectly aware of these policies.We would like to tell you that restaurant reservations are only required for dinners. You can make these requests through different means. You can call the direct assistance line or through our official app.Please keep in mind that restaurant reservations are intended to control the number of people who access. This, among many other things, helps us to take care of the gastronomic experiences offered by our restaurants as well as helping us to provide a more personalized service. We would have liked that you share these comments with us when you were still staying here, we can assure you that our team would have offered you options that would suit your needs.We are sorry that this has been your perspective of the services that our hotel offers. We can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up.Paradisus Cancun is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy with us the wonders that the Mexican caribbean has to offer.Best regardsGuest service center management
5 out of 5
Great time overall, the servers at the buffet (Ingacio, Atilano, Joni, Tere, & Arturo) Made the experience they much better shoutout to them and the entire staff at the hotel were very friendly and helpful
Posted by Ruben on 19 Jul. 2023
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Comment from Hotel Management
19 Jul. 2023
by Guest service center management
Dear Guest,Thank you for taking the time to share your review.We are thrilled to hear that you had a great time overall and that our staff, particularly Ignacio, Atilano, Joni, Tere, and Arturo, made your stay even more enjoyable. Our team takes pride in providing exceptional service, and it's always rewarding to know that our efforts have made a positive impact on our guests' experiences.We appreciate your kind words about the cleanliness of the room, the hotel's condition, and the room amenities. Our goal is to ensure that every guest has a comfortable and memorable stay, and it's fantastic to know that we were able to meet your expectations.We hope to welcome you back for another memorable experience.Best regardsGuest service center management
4 out of 5
Posted by Saif on 5 Jul. 2023
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Comment from Hotel Management
1 Aug. 2023
by Guest service center management
Dear Safi,Thank you very much for this positive score. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
5 out of 5
Truly incredible service, they work extremely hard to keep the place in tip-top shape as well. Absolutely fantastic experience, would recommend to anyone.
Posted by Matthew on 23 May 2023
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Comment from Hotel Management
23 May 2023
by Guest service center management
Dear Guest,Thank you for taking the time to share your review.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We hope to welcome you back for another memorable experience.Best regardsGuest service center management
1 out of 5
Although we had a great time. The buffet was amazing and the staff was great! The first day was destroyed with the check in process. We did not get one of our rooms till after 6 pm. We were asked to come back 5 times and each time asked to stand in line again. I could barely stand any more.
Also the concierge was great however it makes no sense that he had to make reservations for us and it never landed on a time that worked with our excursions so we had to cancel all of them and dine at the buffet.
Posted by Rana on 27 Apr. 2023
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Comment from Hotel Management
27 Apr. 2023
by Guest service center management
Dear Rana,Thanks for taking the time to review your stay at our hotel.We have noted your comment and regret that at peak times our check-in may become busy and we are currently addressing this issue. We apologise for the inconvenience.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest service center management
3 out of 5
This property was fine. A little old and kind of run down but it was clean. We visited for our anniversary and obviously had a king room reserved. (3 months in advance) we got two double beds and they said they were sorry nothing they could do. They offered us to move rooms on day 4 but by then who wants to repack your entire room with 2 days left. Very difficult to make reservations for dinner. I suppose there aren’t enough restaurants to accommodate all the guests in the evening. So you may get the buffet for all 3 meals a day. But the pressure put on to go talk to their time share people after blatantly getting to the point of saying no but trying to stay nice was relentless (we have been through the talk 2 other times in the Dominican and didn’t want to sit through it again) they weren’t thrilled with us at all about that. Over all it was fine and our goal of relaxing was met…just had a few things that will lead us to try other properties the next time we go and not a Meliá resort again
Posted by Jeremy on 4 Mar. 2023
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Comment from Hotel Management
5 Mar. 2023
by Guest Service Center Management
Dear Jeremy,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We also apologize for the lack of availability for dinner time, we have shared your comments and suggestions with our involved supervisors. We would be honored to host you again to show you the improvements we will be making.Best regards
5 out of 5
Incredible vacation. Highly recommend
Posted by Emilee on 19 Feb. 2023
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Comment from Hotel Management
20 Feb. 2023
by Guest service center management
Dear Emilee,Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer.Best regardsGuest service center management
About the Paradisus by Melia Cancun - All Inclusive
Activities/services from independent operators not included
Offsite tours not included
Room service during certain hours
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
Limited meals offered through room service
Onsite entertainment and activities included
Local beverages and soft drinks only
Basic alcoholic beverages included
Premium or imported alcoholic beverages included
Golf not included
Kids club included
Property Features
Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A children's pool, a health club, and a sauna are also featured at the luxury Paradisus Cancún – All Inclusive. Free self parking is available. This 4.5-star Cancun property is smoke free.
658 guestrooms or units
7 levels
5 buildings
9 dining venues
7 bars or lounges
Meeting rooms
Built in 1990
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Coffee in lobby
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar on the beach
Bar by the pool
Swim-up bar
Internet
Available in all rooms:
Free WiFi
, High-speed internet access
, Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Parking: Free self parking
Room Amenities
Paradisus Cancún – All Inclusive offers 658 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Stocked minibar (free)
In-room dining (limited hours)
LED television
Cable channels
Luxury bedding
Shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Wardrobe or closet
Food & Drink
Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - Onsite restaurant. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 11
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Thai massage
Reflexology
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 4 years old or younger stays free, per registered adult, when using existing bedding.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.
No cribs (infant beds) available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards not accepted
Staffed front desk
Grey water recycling system
Children stay free 4
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: MXN 76 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 4 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
