4.5 out of 5

"Wonderful experience! We had a blast!!! Excellent customer service everyone was very nice over there... " More

By a verified traveller on Wed 01 Aug 2018

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Hotel Description

5-star adults-only hotel near Aquaworld, connected to a shopping center

Beachside getaway

With a stay at this Zona Hotelera hotel, you'll be close to Aquaworld and Cancun Interactive Aquarium. Also nearby are La Isla Shopping Mall and Maya Cancun Museum.

Luxury amenities

This luxury hotel features a full-service spa, a nightclub, and a marina. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.

Free Internet, iPod docks

The 497 individually decorated guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Other amenities include free minibar items, furnished balconies, and flat-screen TVs with satellite channels.

Deal of the Day

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$985 per night

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Honeymoon Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Deluxe Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets The Vine Cancun - All Inclusive - Adults Only ratings based on 50 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets The Vine Cancun - All Inclusive - Adults Only

Everyone (32) Couples (15) Family (4)
4 out of 5

Posted by on 3 May 2019

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Comment from Hotel Management

3 May 2019 by e-Concierge

Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful getaway. We look forward to hosting you again in the near future.  Best Regards,  Mercedes Gancedo e-Concierge

5 out of 5
Staff were exceptional. Attentive and professional.

Posted by on 23 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by e-Concierge

Dear Tdog: Thank you for rating our resort 5 stars. We are very happy to know your stay was exceptional and It will be an honor for us to host you on a future occasion. Best Regards, Mercedes Gancedo e-Concierge

4 out of 5
Overall my Husband and i had a great time. The staff was great and the amenities were awesome. My only complaint is with regards to the wait times at the restaurants.

Posted by on 16 May 2019

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Comment from Hotel Management

16 May 2019 by e-Concierge

We would like to thank you for sharing your comments about your recent stay, we appreciate your feedback, it is very important for us, so we improve our service. Our team looks forward to having you back. Mercedes Gancedo e-Concierge

5 out of 5
We love it so much definitely were going to come back

Posted by on 13 May 2019

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Comment from Hotel Management

13 May 2019 by e-Concierge

We would like to thank you for rating and sharing your comments, we appreciate our guest's feedback. We are already waiting for you to come back to your home away from home. Best Regards, Mercedes Gancedo e-Concierge

4 out of 5
The property is well kept and all the workers are very attentive. Everyone working was very professional even if they didn't speak English well. The drinks are made weak, I just had to tell the bartenders to add more liquor. The food was ok. Overall, they get a thumbs up for professional service and property cleanliness

Posted by on 2 May 2019

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Comment from Hotel Management

2 May 2019 by e-Concierge

Thank you very much for highlighting the staff members quality and professional service, and facilities. We fell very proud of our property. We would like to invite you to come back in the nearest future. Best Regards, Mercedes Gancedo e-Concierge

5 out of 5
II like the Preferred Club amenities. like that it was close to the beach.

Posted by on 1 May 2019

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Comment from Hotel Management

2 May 2019 by e-Concierge

Thank you for taking the time to rate our resort.  We are glad to know you have enjoyed the Preferred Club benefits, we hope to have the honor of welcoming you back in the near future.  Best Regards,  Mercedes Gancedo e-Concierge

5 out of 5
The resort is well situated in the hotel zone and only about 15min drive from the airport. Great beach, pools, restaurants, etc. Very clean and staff works hard and is very pleasant to interact with. Room was cleaned well every day and turn down service at night was nice. I liked the Mediterranean restaurant Olio so much that I ate there 3 of the 4 nights of my stay. My appreciation to Mateo and the manager Paola for great service! The other night I ate at Dragons, which was also good, but I prefer healthy food and Mediterranean is among the healthiest. Ate breakfast and lunch at Market Cafe and always had good/healthy options. I spent most time on the beach. Unfortunately, these days people like to bring their music to the beach, and smoking seems to be allowed. I had to move several times to get some space from others. This is not an issue specific to Secrets, just how it seems to be these days unless a resort monitors/regulates this activity. Another typical thing that is done is people will go to the beach early and throw towels on chairs to reserve them for later. This is really unnecessary as there are typically plenty of chairs for people to come and go. I did see the beach staff clear towels from lounge chairs once in a while, which I appreciate so that they free up chairs for people who will actually use them. I'm a fan of Secrets and Dreams resorts, and this property had all the same high quality and amenities as the others. I will likely return.

Posted by , from NH, United States on 26 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by e-Concierge

Dear John_C: On behalf of the staff and Management of our Resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. We are glad to read that you have enjoyed our staff’s attentive service and pool facilities. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We will be waiting for your return in the near future. Kind Regards, Mercedes Gancedo e-Concierge

5 out of 5
Everything was amazing! The adults only was a plus, for sure! Our waiter for breakfast “ABIEL” at the breakfast buffet was top-notch and it sucked to actually leave because of him. He made the experience better! The staff and hotel were pretty great, cleaning pretty much all day and room service. No complaints. Would go back!

Posted by on 22 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by e.Concierge

It's our pleasure to know that you had a wonderful experience and that we exceeded your expectations with our service. Also is nice to know that you got to enjoy everything from our staff especially Abiel. We appreciate your kind comments and sincerely look forward to welcoming you back on a future occasion. Best Regards, Mercedes Gancedo e-Concierge

5 out of 5

Posted by on 7 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by e-Concierge

Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful getaway. We look forward to hosting you again in the near future. Best regards, Mercedes Gancedo e-Concierge

4 out of 5
Blue Gulf view at poolside, beautiful. Superior staff and service across the board. Although present as expected, no hard push for up sell of services. Schedule a taxi for transport to and from airport, pre-paid shuttle service was long (2hrs), and cumbersome, particularly for advanced age customer. Food, Nebbiolo yes, Dragon no, Olio no, Market yes, all other grills and eateries, yes. Suggest “2$bill” for tipping, very well received. If possible, upgrade to Junior Suite ocean view, well worth extra amenities. Butler and maid service excellent, room service, 45 minute to 1 hr wait time. Always request top shelf liquor, house wine was good and server will gladly ask to top off your pour, bottles will be extra charge, so, I do not recommend unless you must have. Request a “Secrets” beach bag from housekeeping supervisor, nice touch. Will be back.

Posted by on 6 Apr. 2019

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Comment from Hotel Management

6 Apr. 2019 by Social Media Coordinator

Dear BigWillie, Thank you for selecting Secrets The Vine Cancun as your host on your recent getaway to our beautiful destination. We sincerely appreciate your compliments towards our team and facilities. It's a pleasure to read that you enjoyed the breathtaking poolside views and service provided by your butler and maid. We greatly appreciate the time you spent to review your recent experience in our resort, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. On behalf of our team and management, we look forward to having the honor of welcoming you back home in the near future. Best Regards, Lina Arzuffi Social Media Coordinator

About the Secrets The Vine Cancun - All Inclusive - Adults Only

Location Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Golf - minimum age restriction 18
  • Water fitness classes/lessons included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - number of holes 18
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at Secrets The Vine Cancun - All Inclusive - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Secrets The Vine Cancun - All Inclusive - Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun hotel is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 7 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • 2 coffee shops
  • 17,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2012
  • Nightclub
  • Bar on the beach
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets The Vine Cancun - All Inclusive - Adults Only offers 497 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Cribs (infant beds) are not available.

Pets

  • Pets: MXN 1260 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • 24-hour check-in
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1260 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Secrets Vine Cancun All Inclusive
  • Secrets Vine All Inclusive
  • Secrets Vine Cancun
  • Secrets Vine
  • Secrets Vine Cancun All Inclusive All-inclusive property
  • Secrets Vine All Inclusive All-inclusive property
  • Secrets Vine Cancun Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of the Leading Hotels of the World.

Promotions

Resort Coupons Offer


Book a stay in a "Preferred Club" room type and receive USD 400 in Resort Coupons broken down into 6 coupons of USD 40 each, 4 coupons of USD 20 each, and 8 coupons of USD 10 each to be used as follows: USD 200 towards Spa treatments, USD 120 towards romantic dinner, and USD 80 towards wine purchases.


Full details at check-in. Must book a "Preferred Club" to receive benefits. "Preferred Club Run of the House" and "Run of the House" room types are excluded from offer. Spa appointment may be required. One Resort Coupon may be redeemed per Spa treatment. Resort Coupons cannot be use for Spa product purchases, beauty salon services, or 25 minute massages or treatments. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Resort Coupons Offer


Book a stay in any room type excluding "Preferred Club" and "Run of the House" room types and receive USD 200 in Resort Coupons broken down into 3 coupons of USD 40 each, 2 coupons of USD 20 each, and 4 coupons of USD 10 each to be used as follows: USD 100 towards Spa treatments, USD 60 towards romantic dinner and USD 40 towards wine purchases.
Full details at check-in. "Preferred Club" and "Run of the House" room types are excluded from offer. Spa appointment may be required. One Resort Coupon may be redeemed per Spa treatment. Resort Coupons cannot be use for Spa product purchases, beauty salon services, or 25 minute massages or treatments. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Breathless Riviera Cancun Resort & Spa, Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.