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"Amenities are very limited due to renovations " More

By a verified traveller on Sat 24 Jun 2023

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Hotel Description

Family-friendly 3-star hotel near Cape Cod Beaches

Close to the beach

Within a 5-minute walk of the hotel, you'll find Main Street and Cape Cod Inflatable Park. Also, Whydah Pirate Museum is within half a mile (1 km) and Pirate's Cove Mini Golf is within 2 miles (3 km).

Family-friendly fun

This hotel features an indoor pool and a spa tub. There's fun for all ages with mini golf and a playground, and barbecue grills are available on site. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking.

Standard Room, 2 Queen Beds (Smoke Free)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $109* Per night/room 3 Apr. - 4 Apr.

Standard Room, 1 King Bed (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Sofabed, Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Courtyard/Pool Access, Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Pool Access (Sofabed, Courtyard Access, Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Courtyard View (Pool View, Smoke Free)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Mariner Resort Cape Cod by The Red Collection ratings based on 12 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Mariner Resort Cape Cod by The Red Collection

Everyone (8) Couples (2) Family (2)
1 out of 5

Posted by , from East haven on 3 Sep. 2023

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5 out of 5

Posted by on 21 Aug. 2023

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1 out of 5
Water damage to the ceiling, room smells musty, broken light fixture, broken outlet, broken screen door. Vending machines didnt work.

Posted by on 9 Jul. 2023

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Comment from Hotel Management

24 Jul. 2023 by Mariner Resort Management

Dear Sara,Thank you for sharing your experience with us. We apologize for the disappointing and uncomfortable conditions you encountered during your stay. Your feedback is essential to us, and we take your comments seriously.We sincerely regret the water damage to the ceiling, the musty smell in the room, and the broken light fixture, outlet, and screen door. Your comfort and safety are of the utmost importance to us, and we understand the impact these issues had on your overall experience.We will address these concerns with our maintenance and housekeeping teams immediately to ensure that such issues are promptly resolved and do not recur in the future.Regarding the vending machines, we apologize for the inconvenience caused by their malfunctioning. We will investigate the matter to determine the reason behind the issue and ensure they are promptly fixed for the convenience of our guests.Once again, we apologize for the inconvenience you experienced during your stay. This is not the experience we want for any of our guests, and we will use your feedback to make the necessary changes and improvements.If you plan to return to the area, we hope that you might consider giving us another chance to provide you with a more enjoyable and improved experience. Please feel free to reach out to us directly, and we will do our best to accommodate your needs and regain your confidence in our hotel.Thank you again for your review, and we hope to have the opportunity to welcome you back and exceed your expectations on a future visit.

5 out of 5
Amenities are very limited due to renovations

Posted by on 24 Jun. 2023

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Comment from Hotel Management

24 Jul. 2023 by Mariner Resort Management

Dear Steven,Thank you for taking the time to leave us a fantastic 5-star review! We greatly appreciate your feedback and understanding regarding our ongoing renovations.We apologize for any inconvenience caused by the limited amenities during this period. Our team is working diligently to complete the renovations and provide an even better experience for our valued guests like you.Your satisfaction is our top priority, and we're delighted to know that you had a positive stay despite the current limitations. We can't wait to unveil the improvements we have in store, and we hope you'll consider staying with us again once the renovations are complete.If you have any specific comments or suggestions, please feel free to share them with us. Your feedback helps us in our efforts to continuously improve our services.Thank you again for your kind review, and we look forward to welcoming you back for an even better stay in the future.

5 out of 5

Posted by , from MAYNARD on 5 Jun. 2022

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3 out of 5
Grounds and pools are nice. Room had a high smell and linens were old.

Posted by on 19 Aug. 2019

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3 out of 5
Outdated and very loud. The air conditioner sounds like a freight train

Posted by on 28 Jul. 2019

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4 out of 5
I liked that there was ample parking and access to the rooms. Rooms could use updating especially the bathrooms but for the price it was great!

Posted by on 22 Jul. 2019

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5 out of 5
The side door entrance was not working, all the entrances should be working. The lock to the pool in one side was chained so you couldn't use it, then people were using it and it wasnt safe, either one of my kids could of gotten the gate opened and fell into the pool. There were screen doors off of many room's doors, and I didn't even have a screen door.

Posted by on 12 Jul. 2019

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3 out of 5

It’s not the same

We used to stay here in the past so we booked for a 3 night stay. The beds are so uncomfortable that I bought a pool float lounger and slept on that on top of the bed. There was crackers under one of the beds left from previous guests. The only nice thing about the hotel was the continental breakfast in the morning.

Posted by , from Vernon, CT on 10 Aug. 2018

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 15 to June 1:

  • One of the swimming pools

Property Features

The Mariner Resort Cape Cod by The Red Collection offers its guests an indoor pool and a spa tub. Public spaces have free WiFi. There's an onsite business center. Free breakfast is served daily. Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly The Mariner Resort Cape Cod by The Red Collection. Self parking is free. This 3-star West Yarmouth hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Hyannis Transportation Center (4.7 km / 2.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Mariner Resort Cape Cod by The Red Collection offers 96 air-conditioned accommodations with safes and coffee/tea makers. 50-inch Smart televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Smart television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Desk chair

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0010643510. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting in each accommodation. Contactless check-out is available.

  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • State tax ID - C0010643510
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 17
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay
  • Resort fee: USD 8 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Business center/computer access
  • In-room safe
  • Pool access
  • Spa tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mariner Motor Lodge
  • Mariner Motor Lodge Hotel
  • Mariner Motor Lodge Hotel West Yarmouth
  • Mariner Motor Lodge West Yarmouth
  • Mariner Hotel West Yarmouth
  • Mariner Motel West Yarmouth
  • Mariner Motor Hotel West Yarmouth
  • Mariner Motor Lodge West Yarmouth, Cape Cod, MA
  • Mariner Motor West Yarmouth
  • The Mariner Resort
  • Mariner Motor Lodge
  • The Mariner Resort Cape Cod by The Red Collection Hotel
  • The Mariner Resort Cape Cod by The Red Collection West Yarmouth

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.