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Extended Stay America Suites Washington DC Chantilly

2.5-star property
4504 Brookfield Corporate Dr, Chantilly, VA 1-855-887-0424
3.1 out of 5
See all 16 travelocity Reviews

"Remote to TV was not taking it off the portal page. Also, the heater was not working that good. " More

By a verified traveller on Mon 19 Feb 2024

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Hotel Description

Hotel near Dulles Expo Conference Center in Chantilly

In Chantilly

You'll be within half a mile (1 km) of Dulles Expo Conference Center and 2 miles (3 km) of Chantilly Crossing Shopping Center with a stay here. Steven F. Udvar-Hazy Center and Walney Visitor Center are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $106* Per night/room 21 Apr. - 22 Apr.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Washington DC Chantilly ratings based on 16 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Washington DC Chantilly

Everyone (7)
3 out of 5
Remote to TV was not taking it off the portal page. Also, the heater was not working that good.

Posted by , from Chantilly on 19 Feb. 2024

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Comment from Hotel Management

20 Feb. 2024 by Hotel Management

Dear ERNESTO, Thank you for choosing our hotel for your visit. We are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

2 out of 5
The front desk person was ot friendly she said your room is over there, where is over there. She acted like she didn't care about my stay.

Posted by on 7 May 2023

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Comment from Hotel Management

7 May 2023 by Hotel Management

Dear Daniel, Thank you for choosing us and taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the behavior you encountered at our front desk. We know a first impression is essential, and your experience is different. Should your travels bring you back to the city, we welcome the opportunity to have you stay with us again and receive a much warmer reception along with our outstanding hospitality.Sincerely,Hotel Management

4 out of 5
I've been coming back every week, and sometimes I forget something. This week I forgot my shampoo stuff, but when I returned the staff had left it under the sink! Thank you!

Posted by on 5 Feb. 2021

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Comment from Hotel Management

6 Feb. 2021 by Hotel Management

Thank you for being our loyal guest and for sparing some time to share your review. It is a delight to know you have enjoyed your visits with us, and we thank you for appreciating the courteous service you received from our team. Your rating is appreciated, and we look forward to welcoming you to Extended Stay America. Sincerely, Hotel Management

5 out of 5
The friendly staff always makes sure I am happy with the room and service.

Posted by , from Richmond Virginia on 27 Sep. 2020

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Comment from Hotel Management

28 Sep. 2020 by Hotel Management

Randall, we are happy to know that Extended Stay America is your home away from home whenever you visit the area. From our excellent location to our fresh accommodations, we are delighted that our devoted associates continue to have a memorable impact on your stay. It is always a pleasure to have you as our guest, and we look forward to your return visit. Sincerely, Hotel Management

4 out of 5

Posted by on 4 Sep. 2020

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Comment from Hotel Management

11 Sep. 2020 by Hotel Management

Thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management

1 out of 5
Dirty Broken utilities Trash all around No hot water Run down appearance

Posted by on 25 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Hotel Management

Thank you for your review. We are sorry for the housekeeping & maintenance issues you encountered during your stay and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service & facilities going ahead. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

1 out of 5

NEVER AGAIN!!!

Pros: NOTHING!!
Cons: They need new staff that know how to clean, front desk clerks that aren't lazy!
Location: The location is good. I like the fact that it's away from a busy area and there are restaurants and stores less than 5 minutes away.
My experience with this hotel was absolutely horrible and I will NEVER spend another night in this hotel. When I walked into the room (104) the toilet was disgusting. The rim of the toilet had black stains around it and the toilet bowl had urine around it. When I brought it to the attention of the front desk clerk, she informed me that cleaning staff was not available all day. I was given another room (126). When I walked into this room, the tub was filthy and the room smelled like mold. I immediately stormed back to the front desk. I was so disappointed. I could not get my money back and it was too late to cancel the reservation. I most certainly will not book this hotel or I would not recommend this hotel to anyone. STAY AWAY. They don't send anyone to clean your room and you have to take your used towels to the office to trade for clean ones. But staff had a nerve to bang on my door the day I was set to check out. I called at 8am that morning to ask if I could get my check out time extended to 12pm! I was livid!!

Posted by , from Norfolk, VA on 7 Dec. 2016

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3 out of 5
You could hear the people in the next room talking. Couldn't understand them but it as a bit dis-concerting. complimentary breakfast was lacking. Fresh pastries or doughnuts would have been nice.

Posted by , from Washington on 20 May 2016

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2 out of 5
Pros: Front desk was friendly
Cons: Lots, as mentioned above
Overall, I expected more. They didn't even have plastic cups in the room. The toilet was pock marked black. The time clock didn't work, flashing.

Posted by on 14 Sep. 2015

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2 out of 5

Disappointing

Pros: free wifi and parking
Cons: the staff needs a refresher in cleanliness.
Location: It was and ok location from where we had a meeting.
Overall, it was the dirtiest hotel stay we have had in 10 years. One pillow case was soiled, the bathroom counter and wall was dirty and the wall had some kind of red stain on it by the light switch (looked kind of like ketchup?). The microwave had finger prints and food stains on it. There were few amenities. No shampoo or rinse, not cups for water, although I have to give them credit when I went to office and asked the clerk for cups she went to another room and came back to our room with real ceramic cups. Would not recommend and never stay again. Very disappointing for $95 but is is in the DC area?

Posted by , from PA on 1 Apr. 2015

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About the Extended Stay America Suites Washington DC Chantilly

Location 4504 Brookfield Corporate Dr, Chantilly, VA 20151

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and laundry facilities are also featured at the business-friendly Extended Stay America Suites Washington DC Chantilly. Free self parking is available. This Chantilly hotel is smoke free.

  • 116 guestrooms or units
  • 2 levels
  • 2 buildings
  • To-go breakfast (free)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Washington DC Chantilly offers 116 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs and complimentary toiletries. This Chantilly hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Bathtub
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.