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The Chicago Hotel Collection River North

3-star property
312 W. Chestnut St., Chicago, IL 1-855-887-0424
3.8 out of 5
Good!
See all 8 travelocity Reviews

"This hotel is pretty neat with the decorations! The staff was very friendly. " More

By a verified traveller on Sun 03 Sep 2023

Points Of Interest

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Hotel Description

3-star hotel near Michigan Avenue

Downtown Chicago stay

Within a 15-minute walk of this Downtown Chicago hotel, you'll find Michigan Avenue and John Hancock Center. Lake Michigan and Chicago Riverwalk are also within 2 miles (3 km).

Fitness center

A gym, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A lobby fireplace, express check-out, and luggage storage are also on offer.

Classic Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $117* Per night/room 21 Apr. - 22 Apr.

Deluxe Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Suite

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 4 Max

Signature Suite

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Signature Queen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The Chicago Hotel Collection River North ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Chicago Hotel Collection River North

Everyone (6) Family (1)
5 out of 5
This hotel is pretty neat with the decorations! The staff was very friendly.

Posted by on 3 Sep. 2023

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Comment from Hotel Management

3 Sep. 2023 by Jay

Dear Maria, Thank you for your positive feedback! I'm glad to hear you had a great experience with the hotel's decorations and friendly staff. If you have any more comments or if there's anything else I can assist you with, please don't hesitate to let me know.

4 out of 5

Posted by on 17 Aug. 2023

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Comment from Hotel Management

7 Sep. 2023 by Jay

Dear Esther,Thank you for taking the time to provide us with feedback. We're glad to see that your overall experience was positive.If you have any specific comments or suggestions for improvement, please feel free to share them with us. We always strive to enhance our guests' experience and your input is valuable in helping us achieve that.We hope to welcome you back in the future for an even better stay.

1 out of 5

Posted by on 10 Apr. 2023

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Comment from Hotel Management

3 May 2023 by The Chicago Hotel Collection

Thank you for your feedback

5 out of 5
Love the decor, games, kitchen and refrigerator. This was a fun place to stay. Wish the bar was open in the lobby! Great vibe.

Posted by on 3 Apr. 2023

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Comment from Hotel Management

3 May 2023 by The Chicago Hotel Collection

Thank you for your feedback , and stayed with us

5 out of 5

Posted by on 8 Jan. 2023

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1 out of 5
Hotel added a lot more bills at end of stay. No one at desk to discuss.

Posted by on 14 Oct. 2022

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Comment from Hotel Management

18 Oct. 2022 by Michael

We are sorry you were not happy with your stay. You can always contact us at 312-447-9697 to discuss the billing on your account, or call me directly.

4 out of 5
I like the location of property to restaurants and the downtown Chicago area. The accommodations were basic, provided for my needs.

Posted by on 24 May 2022

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Comment from Hotel Management

26 Jun. 2022 by The Chicago Hotel Collection - River North

Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

5 out of 5

Posted by on 17 Nov. 2021

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About the The Chicago Hotel Collection River North

Location 312 W. Chestnut St., Chicago, IL 60610

Property Features

WiFi is free in public spaces. A meeting room and coworking spaces are available. A fitness center, an arcade/game room, and concierge services are also featured at The Chicago Hotel Collection River North. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Millennium Station (2.6 km / 1.6 mi)
  • Metro station: Chicago Station (Brown Line) (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Chicago Hotel Collection River North offers 52 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Smart television
  • Digital channels
  • Premium channels
  • Netflix
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 10:00 AM - 1:00 AM. This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. Guests are required to download the property's OpenKey mobile app before check-in. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 10:00 AM - 1:00 AM.
This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival. Guests are required to download the property's OpenKey mobile app before check-in. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 65 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 10:00 AM
  • Front desk closes daily at 1:00 AM
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Pets cannot be left unattended
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Guests must register online prior to arrival
  • Property mobile app required for guests
  • Property mobile app name OpenKey

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 125.00 per accommodation, per stay
  • Service fee: 16 percent
  • Resort fee: USD 49.95 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Laundry facilities

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 59.95 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • FieldHouse Jones
  • The Chicago Collection River
  • The Chicago Hotel Collection River North Hotel
  • The Chicago Hotel Collection River North Chicago
  • The Chicago Hotel Collection River North/Mag Mile
  • The Chicago Hotel Collection River North Hotel Chicago
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.