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4.4 out of 5

"The pool said it was heated it was freezing cold. No maid service offered. " More

By a verified traveller on Fri 22 Oct 2021

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Hotel Description

Hotel near Arcada Theater in St. Charles

In St. Charles

You'll be within half a mile (1 km) of Charlestowne Mall and 2 miles (3 km) of Dupage Expo Center with a stay here. Dellora A. Norris Cultural Arts Center and St. Charles Heritage Center and Camp Kane are also within 3 miles (5 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like self-serve breakfast and free self parking.

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $142* Per night/room 29 Mar. - 30 Mar.

Suite, 2 Queen Beds, Accessible (Communications, Mobility, Access Tub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Accessible (Communications)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Communications, Mobility, Access Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

Everyone (1) Couples (3) Family (6)
3 out of 5
The pool said it was heated it was freezing cold. No maid service offered.

Posted by on 22 Oct. 2021

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Comment from Hotel Management

26 Oct. 2021 by DJC

Thanks for staying with us. We appreciate your feedback! We are working to fixing the pool.

5 out of 5
This is a very nice property. We were there when a young baseball team was so it was a little loud in the hall ways, but that was not the property's fault. We had a King room and it was very nice.

Posted by on 4 Oct. 2021

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Comment from Hotel Management

5 Oct. 2021 by DJC

Thank you so much for the great review, we really do appreciate it. Hope to see you again.

5 out of 5
The room was clean, easy to get to, and had a good breakfast.

Posted by on 27 Sep. 2021

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Comment from Hotel Management

28 Sep. 2021 by DJC

Thank you for the great review and for staying at our Holiday Inn Express, we really appreciate it.

5 out of 5
Excellent

Posted by on 1 Sep. 2021

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Comment from Hotel Management

8 Sep. 2021 by DJM

Thank you for staying at our hotel and for giving us a great score. We hope to see you again soon,

3 out of 5
Convenient location.

Posted by on 27 Aug. 2021

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Comment from Hotel Management

30 Aug. 2021 by DJM

Thank you for staying At our hotel and for your feedback. I will share your score to our staff.

5 out of 5

Posted by on 15 Aug. 2021

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5 out of 5
No comment

Posted by on 26 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by HIE / Staff

Thank you for staying at our Holiday Inn Express and for the great score. We hope to see you again.

5 out of 5
We liked the location. the comfort and the cleanliness of our room. The breakfast could be somewhat improved by providing bacon.

Posted by on 30 Nov. 2019

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Comment from Hotel Management

2 Dec. 2019 by Darlene

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4 out of 5
Room was OK, exc. some red mold /mildew around bathtub. And a trainee manning the desk at checkout, and she was unable to contact the manager.

Posted by on 29 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by DOS

Good morning, Thank you for booking a room at our Holiday Inn Express St. Charles. I am sorry that you were not completely satisfy with your stay. We will discuss your issue with our staff. Because of your feedback we can improve so thank you. Hope to see you again!

About the Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

Location 155 38th Ave, St. Charles, IL 60174

Property Features

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served on weekends. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel. Self parking is free.

  • 83 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Geneva Station (9.4 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel offers 83 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free self-serve breakfast on weekends from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Sustainability/community reinvestment (10% revenue or more)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Saint Charles Inn
  • Holiday Inn Express Chicago West St Charles Hotel
  • Holiday Inn Express Chicago West St Hotel
  • Holiday Inn Express Chicago West St Charles
  • Holiday Inn Express Chicago West St
  • Holiday Inn Express Suites Chicago West St Charles
  • Holiday Inn Express Suites Chicago West St Charles an IHG Hotel

You should know

  • The seasonal pool will open March 05 and close March 19.
  • Pool access available from 8:00 AM to 10:00 AM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.