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 Matteson •1 Room
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Quality Inn & Suites

2.5-star property
21050 Matteson Avenue, Matteson, IL 1-855-887-0424
2.2 out of 5
See all 12 travelocity Reviews

"I always enjoy my stay when I travel to Matteson, IL " More

By a verified traveller on Mon 28 Mar 2022

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Hotel Description

Hotel near Hollywood Casino Amphitheatre in Matteson

In Matteson

You'll find Hanger Clinic and Franciscan St. James Health - Olympia Fields within 3 miles (5 km) of this hotel. WellGroup HealthPartners and Franciscan Health Olympia Fields are also within 3 miles (5 km).

Free perks

A gym, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. There's luggage storage and multilingual staff can provide around-the-clock assistance.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $87* Per night/room 28 Apr. - 29 Apr.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites Matteson near I-57 ratings based on 12 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn & Suites Matteson near I-57

Everyone (6) Couples (1) Family (3)
1 out of 5

Posted by on 21 Oct. 2023

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Comment from Hotel Management

11 Nov. 2023 by General Manager

Dear Shatanya,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

1 out of 5
The hotel was horrible. The room smelled horrible, the bathroom sink was stopped up. A full refund would be great. The TV remote did not work. The running water smelled so bad wasn’t able to shot until we got home. Again, a full refund would be awesome.

Posted by on 14 Aug. 2023

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Comment from Hotel Management

15 Aug. 2023 by General Manager

Dear Ronya,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

3 out of 5

Posted by on 24 Jul. 2023

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Comment from Hotel Management

13 Aug. 2023 by General Manager

Dear Roger,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

1 out of 5
It took an hour to get checked in and it still wasn’t done properly.

Posted by on 30 Jul. 2022

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Comment from Hotel Management

30 Jul. 2022 by General Manager

Dear Amanda, Thank you for taking the time to tell us about your experience at Quality Inn and Suites Matteson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Quality Inn and Suites Matteson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

4 out of 5
I always enjoy my stay when I travel to Matteson, IL

Posted by on 28 Mar. 2022

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Comment from Hotel Management

29 Mar. 2022 by Jerry Patel

Thank you for staying at our Award Wining Quality Inn. We appreciate your feedback.

2 out of 5
I was not told till i was checking in about a $100 deposit. The property is in need of many repairs

Posted by on 18 Nov. 2021

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Comment from Hotel Management

18 Nov. 2021 by Jerry Manager

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize about the miscommunication with regards to $100.00 refundable deposit. On reservations it does say that we would require a different credit card for incidentals but I feel we should word more clearly. Your satisfaction is important to us and we will be using the feedback you provided to make improvements including repairs to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

1 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

22 Feb. 2020 by Jerry patel

Thank you for taking your time to review our hotel. We apologized for your inconvenience.

2 out of 5
the rooms smell bad,the carpets are not clean.they need to clean the place

Posted by on 30 Aug. 2019

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Comment from Hotel Management

1 Sep. 2019 by Jerry patel

Thank you for taking your time to review about our hotel. We are sorry to hear this from you but I will share your review with my all staff , for better improvements in future. Thanks for your suggestion.

3 out of 5
The hallway carpeting was stained, an institutional elevator, but once inside the room just fine.

Posted by on 21 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Jerry Patel

Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the Elevator facilities.

4 out of 5
Stay several times and each time I wasn’t disappointed.

Posted by on 24 May 2019

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Comment from Hotel Management

4 Jun. 2019 by Jerry Patel

Thank you for taking your time to review our hotel . We Glad to hear these positive words from you. We try our best to provide you same experience each time. We appreciate your feedback.

About the Quality Inn & Suites

Location 21050 Matteson Avenue, Matteson, IL 60443

Property Features

Public spaces have free WiFi. A business center and meeting rooms are available. Free breakfast is served daily. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at Quality Inn & Suites Matteson near I-57. Self parking is free. Smoking is allowed in designated areas at this Matteson hotel.

  • 1 building
  • 101 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Matteson 211th Street-Lincoln Highway Station (3.3 km / 2.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites Matteson near I-57 offers 101 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. A pillow menu is available. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Housekeeping is offered on a limited basis and irons/ironing boards can be requested.

  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 11:00 AM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 12:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per day.

Pet Policy

  • Pets: USD 20.0 per pet, per night, plus a deposit of USD 20.00 per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 18
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 20.00 per night
  • Pet fee: USD 20.0 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Americas Best Value Chicago South Matteson
  • Americas Best Value Inn Chicago South Matteson
  • Quality Inn Matteson
  • Quality Matteson
  • Quality Inn Suites
  • Quality & Suites Matteson I 57
  • Quality Inn Suites Matteson near I 57
  • Quality Inn & Suites Matteson near I-57 Hotel
  • Quality Inn & Suites Matteson near I-57 Matteson
  • Quality Inn & Suites Matteson near I-57 Hotel Matteson

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.