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"No microwave in the room, which was odd " More

By a verified traveller on Mon 24 Apr 2023

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Hotel Description

3.5-star hotel near Schaumburg Medieval Times

Close to airport

You'll be within half a mile (1 km) of Schaumburg Medieval Times and 2 miles (3 km) of Harper College with a stay here. FireZone and Jump Zone are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
CA $155* Per night/room 6 Apr. - 7 Apr.

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Accessible (Mobility Transfer Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Chicago - Schaumburg, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Chicago - Schaumburg, an IHG Hotel

Everyone (6) Family (4)
5 out of 5
No microwave in the room, which was odd

Posted by on 24 Apr. 2023

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Comment from Hotel Management

25 Apr. 2023 by General Manager

Dear Scott,It's wonderful to know that you had a great time overall. We'll keep your comments in mind regarding our amenities, and we hope you'll join us again soon. Warm Regards,Guest Services

5 out of 5
The best staff and the cleanliness I GIVE THEM A 10

Posted by on 14 Mar. 2022

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Comment from Hotel Management

19 Mar. 2022 by General Manager

Dear Alice, At Holiday Inn Chicago - Schaumburg, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that you appreciated our attention to cleanliness and service. The next time you're in town, please come see us again soon.

1 out of 5

Posted by on 26 Aug. 2021

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4 out of 5
Hotel's location, clean, quiet, free parking, comfy bed, love the shower and refrigerator in the room, near to shopping, restaurant and location.

Posted by on 7 Jul. 2021

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Comment from Hotel Management

8 Jul. 2021 by Holiday Inn Chicago Schaumburg

We’d like to thank you for taking the time to write a review of your experience at our hotel. We’re so glad that you enjoyed the convenience of our location, the amenities in your room, and our comfy beds. Please come to visit with us again when you are in the area.

5 out of 5
Very clean. Beds pretty comfortable and right by mideaval times.

Posted by on 3 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by Jeannine- Director of Sales

Thanks for staying with us. We appreciate your feedback! Please come and see us again...

3 out of 5
I loked the hotel overall. Was not told the breakfast was not complimentary. Also, through the entire night a child ran, jumped, stomped, and moved furniture. Kept us awake through the night. The light under the mirror lines up perfectly with the full mirror and sends a bright light directly onto the bed.

Posted by on 1 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Jeannine E. Director of Sales & Marketing

Thank you for staying, and I apologize that your stay was not satisfactory. I do apologize about the noise issue you experienced. I have to ask, was this reported to our front desk, and nothing was done? That is the only way we could rectify this issue, was if we were informed. The hotel has a noise complaint policy that is followed thoroughly. Breakfast is not complimentary unless the room is booked with a breakfast package. I apologize that this was not fully explained at check in. There is a sign posted in the restaurant, upon entry to the buffet indicating, the cost for breakfast.

4 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Jeannine Everett- Director of Sales & Marketing

Thank you for staying. Your feedbck is greatly appreciated. Please come again!

3 out of 5
Had to ask for a hair dryer because there were none in the room. 4 women in the room and needed more shampoo but was told there was none in the building. Bartender/waiter was not very friendly, never asked how my steak was or any of us how our meal was. Later went to get something from the bar at 10:30 and was told they were closed when we were told they were open until Midnight. Not one of my better experiences.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Jeannine Everett- Director of Sales

Thanks for staying with us. We appreciate your feedback! We have addressed this issue with ur staff to ensure it doesn't happen again.

3 out of 5
Hotel is perfect distance to Medieval Times, food/restaurant staff was good. Indoor Pool was colder than average. Check-in staff was borderline rude an unhelpful. Room was on the small size. Seems more setup for business than pleasure. Vending Machines/ Ice Machines in poor order, with multiple floors broken. Little improvements could make this hotel better overall. I would stay here again regardless.

Posted by on 28 Dec. 2018

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Comment from Hotel Management

7 Jan. 2019 by Jeannine Everett-Dir of Sales

Hello, Thank you for staying and for your feedback. We are working with the staff to ensure this does not happen again.

5 out of 5
The hotel was nicely maintained and, the staff was friendly. The close proximity to the Medieval Times dinner theater was a nice bonus.

Posted by on 26 Oct. 2018

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Comment from Hotel Management

1 Nov. 2018 by Jeannine

Hello, Thank you for staying. We are happy to hear you enjoyed your stay. Please come visit us again.

About the Holiday Inn Chicago - Schaumburg, an IHG Hotel

Location 1998 North Roselle Road, Schaumburg, IL 60195

Property Features

Holiday Inn Chicago - Schaumburg, an IHG Hotel offers its guests an indoor pool and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and 2 meeting rooms. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Holiday Inn Chicago - Schaumburg, an IHG Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Schaumburg hotel.

  • 137 guestrooms or units
  • 5 levels
  • 600 sq ft of conference space
  • 56 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free long-term parking , Free self parking

Transport

  • Train station: Palatine Station (8.8 km / 5.4 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Holiday Inn Chicago - Schaumburg, an IHG Hotel offers 137 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM and 9:00 AM.

Onsite venue - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00–14.00 for adults, and USD 7–9 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Radisson Hotel Schaumburg
  • Chicago Schaumburg, An Ihg
  • Holiday Inn Chicago Schaumburg
  • Holiday Inn Chicago Northwest Schaumburg
  • Holiday Inn Chicago - Schaumburg, an IHG Hotel Hotel
  • Holiday Inn Chicago - Schaumburg, an IHG Hotel Schaumburg
  • Holiday Inn Chicago - Schaumburg, an IHG Hotel Hotel Schaumburg

You should know

  • Pool access available from 6:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.