Skip to main content
Beginning of main content
4.6 out of 5

"Our stay was so fantastic. The staff was so friendly and hospitable. We had breakfast and dinner at the hotel and drinks at the bar. Everything was ab ... " More

By a verified traveller on Fri 11 Mar 2022

Enter dates to see availability

Hotel Description

Family-friendly 3.5-star hotel near Pyramid of Kukulkan

City center stay

Within 2 miles (3 km) of this Pisté hotel, you'll find Pyramid of Kukulkan and Court of the Thousand Columns. Cenote Sagrado and Plataforma de las Águilas y los Jaguares are also within 2 miles (3 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Families will appreciate the onsite laundry facilities and in-room childcare. Relax with a drink at the poolside bar and enjoy free perks like full breakfast and free self parking.

Standard Double Room, Garden View, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $136* Per night/room 1 Apr. - 2 Apr.

Superior Room, Patio, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Chichen Itza ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Chichen Itza

Everyone (4) Couples (1)
5 out of 5

Posted by on 29 Dec. 2022

Was this review helpful to you?
5 out of 5
Our stay was so fantastic. The staff was so friendly and hospitable. We had breakfast and dinner at the hotel and drinks at the bar. Everything was above expectations! Thank you to all the staff for shuttling us to and from Chichen Itza and being so kind and prompt with any and all questions we had about the area. The cenote they recommended was a magical experience and we wish we could stay longer! I would rate this highest on every category!

Posted by on 11 Mar. 2022

Was this review helpful to you?
Comment from Hotel Management

11 Mar. 2022 by Martha

Thank you! Your review certainly made us feel not only happy but committed to walking the extra mile every single day on behalf of our customers' satisfaction. Welcoming visitors to Hotel Chichen Itza is a great honor to us. Safe travels!

4 out of 5

Easy to find, right on main street

Everything was good, including the restaurant. Very close to Chichen Itza. Google directions are incorrect - it is right on the main road to the ruins.

Posted by , from california on 13 Feb. 2016

Was this review helpful to you?
5 out of 5

Lucia is Lovely

Pros: really close to the ruins
My wife and I just returned from a four day stay at the Hotel Chichen Itza and it was excellent. The pool is big clean and with a large deep end that actually was deep. The whole hotel was clean and well staffed The owner/ manager (Lucia) seemed to be on duty around the clock and was always ready to answer any question and offer tips on where to go. The only down side was that our room was near the street so we did hear traffic but it did not affect our sleep. James and Beverly

Posted by on 12 Jan. 2016

Was this review helpful to you?
4 out of 5

Very nice hotel.

Nice hotel with very nice rooms, restaurant and pool. Food was acceptable and food and beverages were inexpensive. The WiFi was only available in the lobby and TV was not working. Best option in small town of Piste,

Posted by , from Hemet, Ca on 17 Aug. 2015

Was this review helpful to you?

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Hotel Chichen Itza. Free self parking is available. This 3.5-star Pisté hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Chichen Itza offers 40 accommodations with coffee/tea makers and complimentary toiletries. Rooms open to balconies. Each accommodation is individually furnished. 29-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Unique furnishings
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.

LOS ARCOS - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Contactless check-in is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Debit cards
  • Staffed front desk
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chichen Itza Hotel
  • Hotel Chichen Itza
  • Hotel Chichen Itza Tinum
  • Chichen Itza Tinum
  • Hotel Chichen Itza Hotel
  • Hotel Chichen Itza Tinum
  • Hotel Chichen Itza Hotel Tinum

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
url importing http://www.travelocity.ca/Tinum-Hotels-Hotel-Chichen-Itza.h1509230-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Tinum-Hotels-Hotel-Chichen-Itza.h1509230-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Tinum-Hotels-Hotel-Chichen-Itza.h1509230-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.