8/10 Good
Scott
Business traveller
9 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Not as nice as other HI Express but good price
Checking in was good. The staff while checking in were polite, friendly, and professional. The staff on the clock when checking out in the morning was not as pleasant. I was checking out about 5:15 and had to ask for hot water because they only had coffee out. He let me in the breakfast area to get hot water and watch me to make sure I didn't take anything that was already set up in the breakfast area. That is too bad, seeing that I have been to other HIEs that understand people have leave early and will let me get some breakfast if it's ready.
It looks as if the room had newer furniture. But it still showed age. The carpets are worn. The bathroom had relatively fresh paint but was peeling and showed where there were water problems above the shower. The steel door frame of the bathroom had rust coming through the paint. I saw that the panel of the bathroom door had come apart, so they nailed it back onto the rest of the door. The stain/finish on the bathroom door was coming off.
That being said, I have stayed at another hotel at this same exit. This property is cleaner, and better maintained than the other property. I just think that the three hotels at this exit are all aging and show it.
By the way there is an indoor pool, but no hot tub.
Scott
Stayed 1 night in Jan 2024