Pros:
1. Location of the property.
2. Cleaning crew. We couldn't check in on time as they were still working, as apparently, the folks who had rented the property before us had trashed the place. We appreciated their wanting to clean it thoroughly/
Cons:
1. Communication. Unable to contact management in the beginning until I got VRBO customer service involved, and even they had difficulty, and had to call me back, saying "this doesn't usually happen". There were some issues contacting them later as well. I was attempting to contact them as there was no instruction sent on how to check in.
Communication regarding late check in due to the state of the property would've also been appreciated.
2. Upkeep: The only bathroom in the property lost it's flush handle with the first flush. This was immediately reported, and the management office responded, but there was no attempt to fix it for the remainder of the visit.
3. One of the door handles came out in their hands on day #3 which was also reported to management, who ultimately responded requesting pics. I explained that there was no way to attach pics to the emails.
I have used VRBO extensively over the past 10-12 years, and this is the first time it was difficult to contact management about checking in. It was also the first time that the property management did not send anyone to fix broken things.
Though the location is great, I will not be using this property in the future.